Conicelli Toyota of Springfield - Service Center

Jay in Springfield was awesome. Very helpful. Disappointed that the Hood and Cab top are not covered under paint failure recall since it is deteriorating. Very helpful. Disappointed that the Hood and Cab top are not covered under paint failure recall since it is deteriorating. More

Wait for my car took forever 8-1:45. Seemed excessive. Didn’t expect to spend so much time waiting. Seemed excessive. Didn’t expect to spend so much time waiting. More

I am very pleased with my service appointment. I Would definitely recommend to other people. I Would definitely recommend to other people. More

I have been many times to this dealer. Easy to get appointment, they inspected the car as needed. Easy to get appointment, they inspected the car as needed. More

Conicelli is one of the best dealerships with whom I've dealt. They are courteous and professional and I would recommend them to anyone who has an interest in dealerships. dealt. They are courteous and professional and I would recommend them to anyone who has an interest in dealerships. More

The service was great, do not have much of an interaction with Christina to rate interaction with Christina to rate More

Always good customer service and very informative and helpful . The staff is awesome and always prepared to assist you in any issue that may arise. helpful . The staff is awesome and always prepared to assist you in any issue that may arise. More

The customer service was knowledgeable and courteous. Called when my vehicle was done and updated me on the condition of my tires. Called when my vehicle was done and updated me on the condition of my tires. More

I brought the car in for an intermittent radio issue where it stopped working. I showed the attendant a video of it happening. Also showed it as being a common problem on the internet. After a full day where it stopped working. I showed the attendant a video of it happening. Also showed it as being a common problem on the internet. After a full day in the shop, they did Nothing. The paperwork said "could not duplicate the problem" . The attendant told me I could try disconnecting the battery to reset, as well as several other things. Imagine telling a customer to disconnect a 260 volt Hybrid battery!!!. Why didn't they do it? The problem still persists. I also called them around noon asking if the car was done. I knew it was because the Toyota app showed the car doors windows that had been open were then closed and the car moved into the parking lot, where it stayed. I was told no and that they hadn't heard back from the technician. I finally drove over around 3:30. They told me that I was called to tell it was finished. Major xx. I know that I will have to take another day off of work and return it again to see if they will actually do something with the problem. We are all just numbers, but being treated like one is not how service departments should operate. More

They are wonderful and always take care of the customer! Always provide the best possible service! Always provide the best possible service! More