David Rush

The employees were polite and courteous! Mr. Kenny greeted my husband and I as soon as we walked in and he worked with us through the entire process. We were offered the choice of coffee Mr. Kenny greeted my husband and I as soon as we walked in and he worked with us through the entire process. We were offered the choice of coffee or water by the receptionist who was very gracious and respectful. At the end, the financial manager explained everything to us very clearly and made the process a much easier one. More

by cherriaj Verified Customer Verified Customer

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Nick was fantastic in helping through the process of buying a new car. While also handling any issues I had through the process. Also helping to fix or replace any issue I had with the vehicle. Very kno buying a new car. While also handling any issues I had through the process. Also helping to fix or replace any issue I had with the vehicle. Very knowledgeable and helpful through every process. And great help from the service and sales department. More

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I always look forward to bringing my Toyota to Conicelli Springfield. Great service!! Keep up the good work. JS Springfield. Great service!! Keep up the good work. JS More

by JOE.STAFFIERI Verified Customer Verified Customer

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Nathan Reineck of Conicelli Toyota of Springfield was a pleasure to work with. This time car buying was not a stressful experience at all. The whole experience from deposit for the vehicle to the final del pleasure to work with. This time car buying was not a stressful experience at all. The whole experience from deposit for the vehicle to the final delivery was very well managed by Nate. He kept us updated on every step and was very proactive, which made the final delivery of the vehicle possible under an hour at the dealership. No pressure to purchase any aftermarket warranty product. I would recommend Nate to anyone looking to purchase a new vehicle. More

by Ajith Verified Customer Verified Customer

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I don’t mind driving from NJ to have my car serviced here in Springfield. They are always professional and I truly trust them with my RAV 4. in Springfield. They are always professional and I truly trust them with my RAV 4. More

by SUEMMUELLER1021 Verified Customer Verified Customer

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My Tacoma's driver's side door developed and odd noise when opening and closing the day before w were scheduled to leave on a trip. I reached out to Ian Kearney first thing in the morning, and he was able when opening and closing the day before w were scheduled to leave on a trip. I reached out to Ian Kearney first thing in the morning, and he was able have it run through the shop quickly and efficiently to correct the problem. My wife and I were able to keep our scheduled departure time and relax while we were on vacation. More

by KEN.ADELSBERG Verified Customer Verified Customer

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Poor communications. Treated customers like they really didn’t matter. Unwilling to negotiate prices or ensure listed discounts are applied. Changes to configuration igno Treated customers like they really didn’t matter. Unwilling to negotiate prices or ensure listed discounts are applied. Changes to configuration ignored. More

by hubbsj Verified Customer Verified Customer

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I really appreciated the courtesy that was shown. All the staff were friendly and helpful grin beginning to end. All the staff were friendly and helpful grin beginning to end. More

by MIRDRGZ Verified Customer Verified Customer

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The manager Joel Moralles is a disgrace to this Toyota. He does not know how to behave with customers. The agent Eric told us that the price of the car is $27340 and we asked if he could give it for $26000 He does not know how to behave with customers. The agent Eric told us that the price of the car is $27340 and we asked if he could give it for $26000. He said that he can't lower down the price. We asked if he could ask the manager. The manager, Joel came to our table and told us that he can give the car for $26K but he has to take out the tires first. Then he told me that even if we go to Japan and try to buy this car for $26K, we won't be able to buy it for $26K. He also told us that if he gives us the car for $26K, am I gonna pay the salary of agent Eric? When we let him know that his behavior was rude and he can't behave with any customer like this, he didn't seem apologetic at all. He was defending himself by saying that there are lots of customers who buy car from here because of him. He even told me that why did I drive more than one hour from NJ to his dealership to buy the car. Overall this guy does not deserve to be in this job. I would ask Toyota Corporate to look into the matter. More

by imamhasanaraf2014 Verified Customer Verified Customer

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Nick was excellent to work with. The whole process was pretty seamless. Thanks for your time and effort. The whole process was pretty seamless. Thanks for your time and effort. More

by Ray Verified Customer Verified Customer

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