Conicelli Toyota of Springfield - Service Center

They go above and beyond in everything that is done from customer service to mechanical very satisfied, love Toyotas customer service to mechanical very satisfied, love Toyotas More

Everyone is pleasant and always quick service. Easy to get an appointment. They never try to talk you into something you dont need or cannot afford. Easy to get an appointment. They never try to talk you into something you dont need or cannot afford. More

Paul was genuinely professional and helpful. He went above and beyond and made the right recommendations for my 2022 Highlander. He went above and beyond and made the right recommendations for my 2022 Highlander. More

Very courteous and hospitable. . waited for my vehicle and was promptl with the time for my waiting time . waited for my vehicle and was promptl with the time for my waiting time More

As always, I had a very good experience . Quality service when I had my 45,000 mile maintenance done. Quality service when I had my 45,000 mile maintenance done. More

Took my car for oil change. They told me water pump has to be changed. I gave them the go ahead to fit it. After which they call me that my car is all set. Picked up my car, on They told me water pump has to be changed. I gave them the go ahead to fit it. After which they call me that my car is all set. Picked up my car, on my way home, oil and water licking. I called and took it back to fit. No one never called me for an updates. Now am home for three days without a care. Calling out at my job. Too bad for me. More

Only had maintenance done. No problems, no cost. Only had maintenance done. No problems, no cost. No problems, no cost. Only had maintenance done. No problems, no cost. More

The desk personnel are very responsive, courteous, but something is off. My standard maintenance, oil change & tire rotation took 8 hours. I had no plans to leave my car for the day & that was made clear something is off. My standard maintenance, oil change & tire rotation took 8 hours. I had no plans to leave my car for the day & that was made clear when I scheduled. The carpet on the front passenger side had a large, dirty shoe/boot print. And I have no idea what break fluid service the rep was talking about. Apparently, it's a needed service but they didn't have the equipment till 2 yrs ago?!? I have been coming for every service for several Toyotas, for decades. No one has ever mentioned this "needed" service before. Even though this dealership is in my neighborhood, I'm thinking about switching. More

Service writer Alissa was not friendly at all. I like to be greeted by a smile, and good morning. I like to be greeted by a smile, and good morning. More

Service for oil change, and inspection took more time than expected (2 1/2 hrs). than expected (2 1/2 hrs). More