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Conicelli Toyota of Springfield - Service Center

Springfield, PA

4.5
795 Reviews

795 Reviews of Conicelli Toyota of Springfield - Service Center

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April 11, 2025

I waited for five hours at the dealership with minimal updates about what was going on. If they had been up front, I could have taken the shuttle or found a ride home. Instead, I waited 2.5 hours to be to More

by sweetpea7404
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Yahsiah Mays
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Conicelli Toyota of Springfield responded

I apologize for the recent experience you had at our service center that did not meet your expectations. I shared this with our service manager, Jack DePre and asked him to look into what took place. I am sure you will be hearing from him in the next day. If not, please contact me and let me know. Paula DiGiacomo, Customer Relations Mgr 610-2334-2200

April 10, 2025

My experience at the dealership was very much rewarding and the services I received was awesome. The time I spent waiting was unique and suitable for me. I was given a nice and cordial service at the deal More

by BROHCOLE1018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Randall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack DePre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Conicelli Toyota of Springfield responded

Thank you for sharing your recent experience with our dealership. We appreciate the positive feedback and your business. Paula d., Customer Relations

April 10, 2025

This was my second time at this dealership and am very happy with their efficient, professional, and courteous service. More

by bmanallo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember their names
Apr 14, 2025 -

Conicelli Toyota of Springfield responded

Thank you for sharing your recent experience with our dealership. We appreciate the positive feedback and your business. Paula d., Customer Relations

April 09, 2025

The service department the people are rude, and the sales department are unclear of what you’re purchasing made me think something that wasn’t More

by BWILLIAMS1201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Reggie Walton
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Conicelli Toyota of Springfield responded

Sorry to hear that you had an unpleasant experience with our dealership. We would like to speak with you and see what we can do to make it right. If you would like to discuss this please call me. Paula d., Customer Relations 610-234-2200

April 08, 2025

They are very good and fair. When I had concerns they addressed my concerns in a satisfactory way. More

by ronald.haigler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt in Service; Tim in Parts
Apr 08, 2025 -

Conicelli Toyota of Springfield responded

We appreciate you servicing your vehicle with our Toyota service center and appreciate the business. Paula d., Customer Relations

April 08, 2025

Exceptional customer service from arrival to departure. The ladies at the check out counter are always very pleasant and kind! More

by lynnloveharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Randall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack DePre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alissa Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Vanhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Coffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2025 -

Conicelli Toyota of Springfield responded

We appreciate you servicing your vehicle with our Toyota service center and appreciate the business. Paula d., Customer Relations

April 03, 2025

I waited 4 hours for an inspection and oil change. Had I been given a heads up on just how long it would have taken, I would never have waited. My husband and I both had the same type of appointmen More

by terrimcc52
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christina Randall
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2025 -

Conicelli Toyota of Springfield responded

I apologize for any inconvenience you experienced at a recent service department visit. I shared this with our Service manager, Jack DePre and I am sure you will be hearing from him. We appreciate your business. Paula d., Customer Relations

April 02, 2025

Service finished, nobody to do paperwork, sat like a dummy for extra 30 minutes. Then waited another 10 for someone to bring the car. More

by Elenakorboukh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alissa Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Conicelli Toyota of Springfield responded

Sorry to hear that you had a bit of a wait time at our Service center in Springfield. I'll share this with our service manager so he is aware of your concerns. We will do our best to avoid this in the future! Paula d., Customer Relations

March 29, 2025

Always pleasant experience at that location . .thank you Highly recommend all personnel for any concern More

by JODYCD1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Randall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alissa Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Conicelli Toyota of Springfield responded

Thanks for the 5 star rating and kind words. We appreciate it. Paula d., Customer Relations

March 29, 2025

Excellent service I totally recommend it. Thank you to Armando and his team at Conicelli Toyota of Springfield! More

by diegohernandez25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ayah Maghtha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Armando Hernandez
Mar 31, 2025 -

Conicelli Toyota of Springfield responded

Many thanks for the kind words regarding your recent experience with our dealership. We appreciate your business. Paula d., Customer Relations