Conicelli Toyota of Springfield - Service Center

Overall this was one of the better visits for service and they were able to squeeze me in for an inspection a couple days in advance when there weren’t appointments available. When I checked it I was told th they were able to squeeze me in for an inspection a couple days in advance when there weren’t appointments available. When I checked it I was told the cost and questioned it bc there should be a note in the system for free inspection. They crossed that cost out on the paperwork but once the car was finished and I went to pay it was still on there. The note seems to be very cleared when you bring up my account so I don’t understand why this was addressed from the beginning or even after it was crossed out. More

Excellent customer service constantly. I am always satisfied with the service and the employee attention I am always satisfied with the service and the employee attention More

Always do what is needed in a timely manner. I wait there for service rather than dropping off car. Thank you! I wait there for service rather than dropping off car. Thank you! More

excellent customer service. would definitely recommend Conicelli Toyota to anyone interested in a new or pre-owned vehicle would definitely recommend Conicelli Toyota to anyone interested in a new or pre-owned vehicle More

As a long-term client of Conicelli Toyota - Springfield service, I am used to quality, comprehensive service each 5.000 miles. I have used service “packages” that save money, and I find that routine regula service, I am used to quality, comprehensive service each 5.000 miles. I have used service “packages” that save money, and I find that routine regular service is the key to keeping my car in great operating condition. Thanks for finding people like Matt to supervise intake, and for well-trained technicians who get it right the first time. More

Good service, a little over kill with the calls confirming appointments. If I make an appointment I am going to show up confirming appointments. If I make an appointment I am going to show up More

Service is performed correctly but takes all day. Shop has started recommending services that are not part of the Toyota recommended service schedule. Shop has started recommending services that are not part of the Toyota recommended service schedule. More

Matt Hoyle is the main reason I take my vehicle to this dealership for service. He is customer focused, and has the right communication demeanor. Always addresses any issues that are brought to his attenti dealership for service. He is customer focused, and has the right communication demeanor. Always addresses any issues that are brought to his attention. More

Service was fast but too costly. The sale rep was friendly and informative. He tried to get a decent discount of total amount but I should have gotten my breaks done elsewhere. The sale rep was friendly and informative. He tried to get a decent discount of total amount but I should have gotten my breaks done elsewhere. More

Prompt response , my car was taken in quick and I was able to wait in the waiting room area , able to wait in the waiting room area , More