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Conicelli Toyota of Springfield - Service Center

Springfield, PA

4.4
886 Reviews
Call Service Center (610) 690-6000

886 Reviews of Conicelli Toyota of Springfield - Service Center

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April 18, 2024

Everyone is so friendly from Alissa to the front desk lady to the shuttle driver John, it’s always a pleasure More

by JANET.MEEHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alissa Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Conicelli Toyota of Springfield responded

Thanks so much for the great five star review. We appreciate it. Paula d., Customer Relations

April 18, 2024

They employee are so caring, always answering questions to anything you ask for, this is good More

by maguydayan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Randall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack DePre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alissa Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Conicelli Toyota of Springfield responded

Thanks so much for the great five star review. We appreciate it. Paula d., Customer Relations

April 17, 2024

Great service providers. Explained the situation and kept me informed as to what was going on. More

by ALANAGAZETSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alissa Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2024 -

Conicelli Toyota of Springfield responded

Thank you for the five star review. We appreciate it. Paula d., Customer Relations

April 17, 2024

Curs my car was not checked good. It still showed me an engine maintenance in my dash. More

by KABACISSE361
Recommend Dealer
No
Employees Worked With
Jack
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Apr 19, 2024 -

Conicelli Toyota of Springfield responded

May I suggest you reach out to our Service manager Jack Depre to discuss these issues? You can reach him at 610-690-6000 x 5060. Thank you Paula d., Customer Relations

April 16, 2024

They allowed me to wait for my car even though I had a drop off appointment. More

by CHUCKB.DH
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Randall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2024 -

Conicelli Toyota of Springfield responded

Thank you for the five star review. We appreciate it. Paula d., Customer Relations

April 15, 2024

Always a pleasant experience. Staff is friendly. Service is quick. Have nothing else to say. More

by mao1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack DePre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alissa Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2024 -

Conicelli Toyota of Springfield responded

Thank you for the five star review. We appreciate it. Paula d., Customer Relations

April 15, 2024

Matt is the best wouldn’t go anywhere else. Toyota service is wonderful been taking care of my vehicles forever More

by TINA04050
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Randall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Hoyle
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Apr 19, 2024 -

Conicelli Toyota of Springfield responded

Thank you for the five star review. We appreciate it. Paula d., Customer Relations

April 14, 2024

So so experience. I didn’t even get greeted when I walked in. I was just surprised how not super friendly the majority of the folks were. Sorry you have to work on a S More

by GEORGE.AMES0611
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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Apr 15, 2024 -

Conicelli Toyota of Springfield responded

Thank you for the four star review. I'll be sure to let our service manager know that your visit was not up to your expectations. We hope that it will be perfect at your next visit! Paula d., Customer Relations

April 14, 2024

Courteous staff. I was called as soon as my car was ready. I will continue to service my car there. More

by Edoc24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Randall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2024 -

Conicelli Toyota of Springfield responded

Thank you for the five star review. We appreciate your business. Paula d., Customer Relations

April 14, 2024

I’m very disappointed that it took one month in the body shop and after that one of the taillights didn’t match the other, plus the spoiler is not attached properly. Every time I called to the manager of th More

by catayalberici
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christina Randall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2024 -

Conicelli Toyota of Springfield responded

Catay, I am sorry to hear that you are disappointed with your experience at our body shop. I shared this review with both our body shop managers and our Sales Manager Dave Scott in Springfield. Both Dave and Ben have reached out to you in weeks past and left you a few voice messages to please call us back. Please call Dave Scott directly at 610-690-6000 x 5090 as he will be happy to speak with you. Paula d., Customer Relations

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