Continental Toyota

Beyond what I expected! I walked into the dealership thinking I'll get to test drive one of the cars I'm interested in and then hear the typical " if you buy today we will bl I walked into the dealership thinking I'll get to test drive one of the cars I'm interested in and then hear the typical " if you buy today we will bla bla bla.." To my pleasant surprise a young lady greeted me at the front door and asked me "how can I help you today?". I answered with a quick "I'm just looking" and her response made me laugh.. "My optometrist says I have 20/20 vision! Let's look together." We test drove a few used Siennas, and when I picked out the one I was interested in.. She showed me the carfax and the service history she was able to pull up. (Karolina was a service advisor at this dealership!) I negotiated the price with Karolina and CJ, the used car manager, and that same day I left the dealership with my new minivan! Thank you Karolina and CJ for making my visit to the dealership feel so at ease. I will recommend this dealership, especially CJ and Karolina to anyone that I know that looking for a vehicle. Keep up the good work Continental Toyota! Your staff is outstanding! More

High Level Experience From our pleasant greeting when walking in the front door, to taking delivery of the keys to our vehicle, the process of purchasing at Continental Toy From our pleasant greeting when walking in the front door, to taking delivery of the keys to our vehicle, the process of purchasing at Continental Toyota was top drawer. Dean Rio was kind and genuine. He made every effort to answer our questions and deal with our requests. By the time we left the building he felt more like a friend than a salesperson. He helped us get to the point where we felt comfortable purchasing today. More

GREAT EXPERIENCE Chuck Gentile was very professional and very informative. He took the time to explain everything to us about the Scion tC and never pressured us to c Chuck Gentile was very professional and very informative. He took the time to explain everything to us about the Scion tC and never pressured us to close the deal. My mom and i weren't even looking to buy a car that day, but when ending buying one thanks to Chuck and Mark in finance was also great and told us everything we needed to know. He made the whole purchase easy! More

Awesome!! Having had a Camry prior to this purchase, went back a second time and was greeted by Dean Rio! He was very friendly and went out of his way to make s Having had a Camry prior to this purchase, went back a second time and was greeted by Dean Rio! He was very friendly and went out of his way to make sure I was completely satisfied. Sadi in finance was also a great help. My experience was an awesome one! More

excellent very informative and patient covered all material made all needs open complete test drive showed many cars was not irritating as this review is done very informative and patient covered all material made all needs open complete test drive showed many cars was not irritating as this review is done More

Awesome Didn't even have to lift a finger. Karolina found the car wanted and ran all the #s. Came in signed and was on my way. Great customer service. A++++++ Didn't even have to lift a finger. Karolina found the car wanted and ran all the #s. Came in signed and was on my way. Great customer service. A+++++++ More

Mostafa was great! I found the Sienna I wanted and negotiated the price through email with Brittany. She was quick to reply to my emails and respected my desire to comm I found the Sienna I wanted and negotiated the price through email with Brittany. She was quick to reply to my emails and respected my desire to communicate only by email. When we arrived she set up a lot of the paperwork and I had filled out my financing forms ahead of time online, she was off so we dealt with Mostafa. My main goal was to be in& out and he made that happen. I appreciated that he didn't try to waste our time and worked hard to get us home before our babysitter had to leave. He was respectful of us and worked really hard. More

Best car buying experience ever! Between my husband and I we've bought several cars in the last 10 years from various dealerships. This was hands down the overall best experience eve Between my husband and I we've bought several cars in the last 10 years from various dealerships. This was hands down the overall best experience ever. Nicole responded to our web inquiry and hooked us up with Al when we arrived for our appointment. Al was awesome, he listened to what we were looking for and gave us a handful of options that met all of our criteria. He was incredibly knowledgeable and made suggestions that actually made sense. And Dominic in financing helped make a usually painful part of car buying so much easier, explaining our options and breaking down numbers in simple terms for us. We will most definitely recommend this dealership to all of our friends and family. We were in and out driving our car home in under 3 hours. Fanfreakingtastic! More

Amazing customer service We all dread buying a car. It can take hours and hours just buying a car not including looking and looking and research and what not. I was able to We all dread buying a car. It can take hours and hours just buying a car not including looking and looking and research and what not. I was able to look up pricing and all I needed to know at the continental Toyota web sit when I was ready to purchase my used truck. They always have a large inventory of used cars and truck so it was easy to find a nice truck. Karolina Helped make this long adventure go a lot smoother than I was used to and made me feel right at home. Karolina Help me from the start to the end and even texted me to see how I liked my truck so far. Thank you Karolina. I had a wonderful experience in buying a used truck. More

Awful experience Went into Continental Motors with the intention of purchasing a new Prius C. Of all the dealers in the Chicagoland area, they were the only dealer tha Went into Continental Motors with the intention of purchasing a new Prius C. Of all the dealers in the Chicagoland area, they were the only dealer that had a Prius with all of the options and color that I was looking for, and they were also priced very competitively. I wanted that particular car When I originally spoke with a salesperson, I told her that I was still researching other dealers for availability and pricing. I told her that the one she had was the best one I had found so far. The price I was quoted was $19,088, and was told that if I found a better deal, they would match that deal plus deduct another $200. I agreed to put a deposit down on the car and come into the dealer the following Tuesday. I continued my search of other dealers. Many had very limited inventory and did not have cars with the options/colors I was looking for. Others were not priced competitively. Two dealers had cars priced less than $200 more than Continental. Two dealers were priced less - Midtown Toyota had an identical car except for color, priced at $19022, and Toyota on Western had a more expensive car listed at $18,494 - $600 less and with more options than Continental. When I arrived at Continental at about 6:45pm the car was not out in front as promised. It took 20 minutes to locate the car and have it brought out front. I told the salesperson that the only thing that left me undecided about purchasing a Prius was how the car handled on the expressways (about 80% of my driving is on highways). He offered to let me take it for a test drive. I told him traffic was too heavy. He insisted we go anyway. We took the car out on I-55. Never got out of the right lane. Never got above 50 mph. Should have waited like I suggested. When we got back to the dealership and started to negotiate the price etc., I brought up the subject of the price match offer and mentioned the other quotes that I had received. When I showed the quote from Toyota on Western the salesperson got very defensive and started making claims such as it was not a real offer, that was not accurate, and finally that it was a cash only offer and therefore not identical to his. He eventually insisted that I call the other dealer to verify the accuracy of their quote. I did so, and while on the phone, he had me ask the other dealer question, but at the same time did not want me to reveal anything about his offer to the other dealer. Toyota on Western did verify that their $18,494 was accurate. Even after the phone call, the salesperson refused to accept the veracity of the other quote. Moving on, the salesperson asked how I was to pay for the car. I told him that I would put down $3000 and finance the rest. He then changed the price of the car from $19,088 to $20,088, stating that the lower price reflected $2000 cash from Toyota, and the higher price was for $1000 cash back plus 0% financing. I then pointed out to him that his quote was identical in terms as the one from Western - they were both cash offers. He kept denying it. He kept claiming that the other car had less potions on it. I pointed out that the other car probably had more options than his, because the MSRP of the other car was several hundred dollars more. He still refuse to believe, sticking to his claim or less options. I asked him to look up the car online to find out what options were included (this would have been easy since I had the VIN number for the other car) but he refused. Finally, I was told that I would have to go to the other dealer and obtain a copy of the actual window sticker as proof of a valid offer. When I asked for a copy of the window sticker of his car, he again refused to comply. Moving on again, we filled out the financing paperwork. He took it to the finance office and returned. I asked about the difference in monthly payments between the $1000 off plus 0% or $2000 off and 2.9%. When I had visited other dealers they were able to calculate the rate immediately at their desk. The salesperson said he would have to go to the finance dept. to get the info. 20 minutes later he returned with no info. I said I planned to visit the other dealer tomorrow and walked out. The next day, I received a call from Gary, who identified himself as the sales manager. He told me that he really wanted my business. He went on to tell me that the people at Toyota on Western were crooks, that the quote I got from them was inaccurate, suggesting that it assumed other incentives such as military discount etc. and did not include items such as destination charges. He also warned about driving down their, because it is in a high crime neighborhood. It was obvious that he would say anything to keep me from visiting Western. I kept my word and visited Western after work the next day. What a different experience. The driving and parking were not great, but once inside, I was well looked after by all the staff. I explained to them why I was there and what I was seeking from them. They were very cooperative. The only misfortune was that the car I had arguing over the night before, had just been sold. They did have another car to show me which had less options ( no sunroof ) and cost $25 more. I was out of their with every thing I needed in less than 45 minutes. I went to Continental with intention of purchasing from them. Instead, 2 hours later, I walked out tired, frustrated, and angry. If you are searching for a new car, I recommend that you contact Continental for pricing comparison only. More