Continental Toyota

Customer service is great; price negotiators are dishonest We purchased a vehicle from Continental Toyota in February 2015. The customer service was fantastic. We came from out of state and the individuals We purchased a vehicle from Continental Toyota in February 2015. The customer service was fantastic. We came from out of state and the individuals we worked with (Nicole and Michael) were very helpful and went out of their way to accommodate our questions. They were quick to respond to emails and phone calls. They made the process straight-forward and painless given that we did a lot of the work over the phone and email from out of town. We very much appreciated their help with the process. They were also quick to arrange for taking care of registration and sales paperwork from our home state after we returned home. I can't say enough good about how great their customer service was. On the other hand, we were disappointed with our interactions with the used car manager (Gerry). We traded in our current vehicle and were given a "low ball" estimate for our trade-in over email given that he hadn't seen it in person. It was explained to us that this would be the absolute minimum that they would offer, assuming that it was in "clunker" condition. We were also told that if we arrived and the car was in "good" condition that the final trade-in price would be within a "few hundred dollars" of the Kelley Blue Book trade-in amount for a car in "good" condition (about $2,000 higher than the "low ball" estimate). We did not think this unreasonable given the situation. When we arrived we got the car inspected, however, we were told that the original offer still stood at the original "low ball" estimate. We explained that this was not what we were originally led to believe in our email communications, especially since there was no evidence that our car was in "clunker" condition. After some conversation he bumped the offer up by $500, still about $1,500 less than the indicated KBB amount. We complained that this was still not what we had been told in the original agreement made over email. We then had a sit-down with Gerry to further discuss the trade-in amount. He said that the Kelley Blue Book value is different in Chicago than the rural area that we were from. We informed him that we had already estimated the KBB amount with the Chicago zip code and that the values were identical. He said "oh" and then switched arguments, saying that there was another dealership up the street that they are in direct competition with and thus they couldn't offer us any more or they would lose money, and so his hands were tied. We informed him that this is still not what we had been told over email, which was that the trade-in amount would be based on the condition of the car, not their interests in competition with the dealership up the street. He admitted that "yes, your car is in good condition" but that there was nothing he could do. After a few more minutes, he agreed to bump up the price another $250, but this was still $1,250 less than the KBB trade-in amount had indicated. Nonetheless, this is where we ended up given that we were from out of state and had already driven all the way there. Later that afternoon when we were taking care of the financial paperwork, the finance person (Chris - who was great and very easy to work with!) was telling us that their company owned several of the dealerships in the area, including the one up the street that Gerry had referred to. I asked if they considered themselves to be in direct competition for sales given that they were owned by the same company and he said "no, we really don't see it that way." This was exactly the opposite of what Gerry had told us as a justification for why they were not able to uphold the agreement that we had made over email on our trade-in value. Ultimately, we feel that Gerry did not negotiate the value of our trade-in in good faith and that he was dishonest with us throughout the process. He did not give us the trade-in value that we had been led to believe when we were making the arrangements over email, and he used false reasons to justify giving us much, much less than the fair Kelley Blue Book amount. At that point, though, there was not much we could do since we had already driven several hours from out of state to get there. That being said, Nicole, Michael, and Chris were great and made the process easy and painless after a long drive from out-of-town. They were also very quick to help get answers over phone and by email. They were great representatives for the dealership. SUMMARY: The customer service is great, but the trade-in value negotiation process is not done honestly or in good faith at Continental Toyota. More

Smoothest car buying experience ever Dean Rio is by far one of the nicest and most genuine people I have met. To go even further he is truly the best salesman I have ever worked with. He Dean Rio is by far one of the nicest and most genuine people I have met. To go even further he is truly the best salesman I have ever worked with. He made the experience not only go so smoothly but made me feel so comfortable in my decision by giving me pointers about the car and I chose and just made the whole buying experience so nice. I am so satisfied with my purchase and I'm so happy I was able to work with Dean. I will never ever purchase another vehicle unless my sales guy is Dean Rio. In the finance department Sadi was also. Great help and didn't try to shove so many extras down my throat. What great people. So happy I found people that are thoughtful and helpful. Thank you Dean, Sadi, and Sam. More

Best Car Buying Experience Ever Well if the title didn't say enough, I couldn't have asked for a better experience for buying a new car. Before we even got out of the car Dean, our s Well if the title didn't say enough, I couldn't have asked for a better experience for buying a new car. Before we even got out of the car Dean, our salesman, helped us find an open parking spot. The entre time we were there, Dean was more like a buddy offering knowledge than anything else. Not once did we feel any kind of pressure to make a decision on anything. In fact, during the test drives, we were more so sharing stories about ourselves rather than talking about the car. Of course he was also super knowledgeable about the vehicles, and when it came down to having questions answered about the car, Dean was right on point. Almost every question we had, he was able to give some real life example from the experiences of previous customers. If you want to have a stress free car buying experience, you absolutely MUST go to this dealership and ask for Dean Rio, you'll get a new car and a new friend all in the same day. More

No hassle purchase of used vehicle I found a prospective used Toyota Avalon on Continental's website and arranged a test drive. Mostafa A. gave me good vehicle information and was easy I found a prospective used Toyota Avalon on Continental's website and arranged a test drive. Mostafa A. gave me good vehicle information and was easy to work with on price/trade in. Chris arranged financing and was able to best the rate I got from my lender. This was the easiest car purchase I have made. More

fantastic selection I was happy with the dealership and salesman on our recent purchase. The selection was fantastic and Dean was on top of his game. Our sales associate I was happy with the dealership and salesman on our recent purchase. The selection was fantastic and Dean was on top of his game. Our sales associate took the time to make sure that we understood how to work everything in our new vehicle. The finance gentleman was very helpful in helping us pick the right payment for us. Great team work all the way around. More

Great Experiece and overall great service. Great experience and Dean Rio was very patient with my decision making. Made a decision to purchase a used Camry SE and found the one I was looking f Great experience and Dean Rio was very patient with my decision making. Made a decision to purchase a used Camry SE and found the one I was looking for. Continental Toyota is overall the best!!!!! More

outstanding Perfect experience due to Bill Awaad, his knowledge and total professionalism made my experience quick and stress free. Never bought a car so painless Perfect experience due to Bill Awaad, his knowledge and total professionalism made my experience quick and stress free. Never bought a car so painlessly. Definitely the best! More

Great buying experience! My wife and I recently purchased our second vehicle from Continental through Dean Rio. I cannot say enough positive things about this guy. He doesn't My wife and I recently purchased our second vehicle from Continental through Dean Rio. I cannot say enough positive things about this guy. He doesn't use high pressure tactics like your stereotypical car salesman. He's very relaxed and patient. I honestly feel like I'm buying a car from a friend. Love this guy! More

Karolina is amazing. She is very helpful, friendly and kind. Very attentive and made sure I got the best deal possible. She will go out of her way to make her customer hap She is very helpful, friendly and kind. Very attentive and made sure I got the best deal possible. She will go out of her way to make her customer happy. Thank you! More

Great buying experience! Had a really nice buying experience, thanks to Ed Doerge from sales and Glen from finance. Very friendly, patiently answered any questions I had. My f Had a really nice buying experience, thanks to Ed Doerge from sales and Glen from finance. Very friendly, patiently answered any questions I had. My friend who purchased a Corolla couple years ago recommended I do business with them and they didn't disappoint! Good to be part of the continental family. Will recommend other friends looking to purchase their next vehicle. More