Continental Toyota - Service Center

I had a problem with the service department, and general manager Joe called me and handled the situation. I appreciate that, and 1 star turned into 5 stars. Thank you. manager Joe called me and handled the situation. I appreciate that, and 1 star turned into 5 stars. Thank you. More

We recently had some bodywork done on our Highlander. My husband received a quote two months prior to us moving forward with the work. When I called in June and spoke with Aron regarding some questions, h husband received a quote two months prior to us moving forward with the work. When I called in June and spoke with Aron regarding some questions, he remembered everything about our quote. That was two months ago! Needless to say, we were very happy with the way everything was handled. More

Andy Sanchez- you rock! Andy helped me to understand how my key fob works and checked my account when I asked about the key replacement plan on my vehicle. I enjoyed my short conversation with him and find my key fob works and checked my account when I asked about the key replacement plan on my vehicle. I enjoyed my short conversation with him and find him to be professional, thoughtful and generous! Thank you, Andy! More

Thank you Parts and Service Department-Stephon, Chris Ignasak, Jerry McWilliams - for the excellent maintenance of our RAV4. Also, greatly appreciate the car wash. You’re awesome! Ignasak, Jerry McWilliams - for the excellent maintenance of our RAV4. Also, greatly appreciate the car wash. You’re awesome! More

I went to this dealership looking for a Camry TRD but they didn’t have it so I compromised and saw a 2015 GT 5.0 mustang and bought it that they Leo helped me out a lot and got the car I wanted. I defini they didn’t have it so I compromised and saw a 2015 GT 5.0 mustang and bought it that they Leo helped me out a lot and got the car I wanted. I definitely had a great experience at this dealership. More

Staff was professional and gave me an ease of mind. Our service advisor, Daniel Ruvalcaba, was very nice and gave me details of what parts my vehicle may need in the future. service advisor, Daniel Ruvalcaba, was very nice and gave me details of what parts my vehicle may need in the future. More

One hour turn around on oil change this morning with car wash! Thanks Bryan Kendall and the efficient checkin staff. Appreciate your efficiency that saves me time. wash! Thanks Bryan Kendall and the efficient checkin staff. Appreciate your efficiency that saves me time. More

This is the second car I’ve bought from Continental Toyota this is a great dealership they go above and beyond the service department was excellent and their staff is very friendly I am very pleased Toyota this is a great dealership they go above and beyond the service department was excellent and their staff is very friendly I am very pleased More

I have been a customer at Continental Toyota for almost 10 years now, and sadly I think I’ve stepped foot in there for the last time. The atmosphere has changed, the attitude of the staff has changed, pric 10 years now, and sadly I think I’ve stepped foot in there for the last time. The atmosphere has changed, the attitude of the staff has changed, pricing has gone up, quality of service has gone down. Wait times are just crazy now. Communication is very poor, and most everyone I interact with there doesn’t smile, make me feel welcome, or really show the initiative to help me with whatever concerns I may have. For example: I asked about getting a discount on my oil change (5th one is free). The service associate said I needed to talk to the cashier. The cashier said I needed to talk to the service associate. I called to check on the status of my car and wanted to know if there were any service recommendations, the person on the other line said “sorry that information isn’t in front of me right now”. I waited 5 hours for an oil change and never got a call, and even when I called they didn’t have basic information for me. I used to love this place, but lately it feels like anything you need is like pulling teeth for everyone involved there. Once I was waiting to get my tire repaired. I waited an hour and went to check on things and the tire was just sitting there. I had my toddlers with me, and there was no explanation given at all. More

Jim Francis and the staff at continental Toyota are friendly and helpful. I will recommend them to all my friends and family. They always take time to explain everything to you. friendly and helpful. I will recommend them to all my friends and family. They always take time to explain everything to you. More