Back

Continental Toyota - Service Center

Hodgkins, IL

4.5
352 Reviews

352 Reviews of Continental Toyota - Service Center

Sort by
October 08, 2021

I had a problem with the service department, and general manager Joe called me and handled the situation. I appreciate that, and 1 star turned into 5 stars. Thank you. More

by mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Miglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2021 -

Continental Toyota responded

Hi Mike, We would like to apologize for your recent experience with our service department. Please know it is never our intention to know customers leave feeling the way you did. We would like to take the opportunity to make things right. At your earliest convenience please reach out to our General Manager, Joe Miglio. He can be reached at 708-354-5800.

October 03, 2021

We recently had some bodywork done on our Highlander. My husband received a quote two months prior to us moving forward with the work. When I called in June and spoke with Aron regarding some questions, h More

by Chris A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aron Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2021 -

Continental Toyota responded

Thank you for the five star rating and sharing your experience working with Aron and our Collision Center. We truly appreciate your business. Please let us know if we can help in the future. Have a wonderful day!

July 29, 2021

Andy Sanchez- you rock! Andy helped me to understand how my key fob works and checked my account when I asked about the key replacement plan on my vehicle. I enjoyed my short conversation with him and find More

by catherinerod
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2021 -

Continental Toyota responded

Thank you Catherine for the 5-star rating and sharing your experience working with Andy Sanchez! We appreciate your business. Have a wonderful day!

July 01, 2021

Thank you Parts and Service Department-Stephon, Chris Ignasak, Jerry McWilliams - for the excellent maintenance of our RAV4. Also, greatly appreciate the car wash. You’re awesome! More

by Scott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Did not get the name of person who helped me in Parts. Service- Stephon, Chris, Jerry
Jul 02, 2021 -

Continental Toyota responded

Thank you Scott for this great review! We are very happy to hear you had an excellent experience with our Service team! Have a wonderful day!

Jul 30, 2021 -

Scott responded

Didn’t realize I would be on this website again. This latest entry comes with great appreciation for the continued genuine, professional service at Continental Toyota. Needed new batteries for the key remotes. PARTS Department made things easy and now the remotes are consistently reliable again. Thank you PARTS, Scott Mickelson & his team!

July 01, 2021

I went to this dealership looking for a Camry TRD but they didn’t have it so I compromised and saw a 2015 GT 5.0 mustang and bought it that they Leo helped me out a lot and got the car I wanted. I defini More

by Elder Rodriguez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sadi Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leo Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Continental Toyota responded

Thank you for the 5-star rating and sharing your experience working with Leo! Enjoy your new GT 5.0 Mustang!

June 23, 2021

Staff was professional and gave me an ease of mind. Our service advisor, Daniel Ruvalcaba, was very nice and gave me details of what parts my vehicle may need in the future. More

by Enrique.Villanueva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elliott Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leo Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aron Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Ruvalcaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Potrawski
Jun 24, 2021 -

Continental Toyota responded

Thank you for the 5-star rating Enrique and sharing your experience working with Daniel. We appreciate your business!

March 31, 2021

One hour turn around on oil change this morning with car wash! Thanks Bryan Kendall and the efficient checkin staff. Appreciate your efficiency that saves me time. More

by Greg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Kenealy
Apr 20, 2021 -

Continental Toyota responded

We try to be quick and efficient. Thank you.

March 11, 2021

This is the second car I’ve bought from Continental Toyota this is a great dealership they go above and beyond the service department was excellent and their staff is very friendly I am very pleased More

by Kevin.moger7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Doerge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Francis
Apr 19, 2021 -

Continental Toyota responded

Thank you for your feedback.

December 28, 2020

I have been a customer at Continental Toyota for almost 10 years now, and sadly I think I’ve stepped foot in there for the last time. The atmosphere has changed, the attitude of the staff has changed, pric More

by ahmads
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alejandro Rosales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Memenga, Marla Ruvalcaba
Jan 05, 2021 -

Continental Toyota responded

Thank you Mr. Ahmad for your valuable feedback. We truly apologize that your recent visit wasn't a positive one. These are extraordinary times, and we are trying to operate as normal as possible, but it has been challenging. We will take your recommendations seriously and make your next visit meet your expectations.

December 15, 2020

Jim Francis and the staff at continental Toyota are friendly and helpful. I will recommend them to all my friends and family. They always take time to explain everything to you. More

by Jlmatthews2b
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Francis
Dec 17, 2020 -

Continental Toyota responded

We appreciate the review! It's great to hear that you enjoyed working with Jim. Thank you for recommending us, we hope you have a wonderful holiday season!

...
4
...