Coos Bay Toyota

We purchased a 2010 Prius From Coos Bay Toyota in April 2010. We settled on this dealership because it is a member of USAA buyer's service. This meant a no-hassle deal on the car - we knew up front exac 2010. We settled on this dealership because it is a member of USAA buyer's service. This meant a no-hassle deal on the car - we knew up front exactly what the car would cost. The overall experience was excellent and the helpfulness of Lee and his staff was exemplary. We would highly recommend Coos Bay Toyota to anyone purchasing a Toyota vehicle. We also enjoyed the recent '"new car owners' appreciation" dinner and entertainment. Karin and George Miller More

My wife and I recently moved to Coos Bay, Oregon from San Diego, California. We drove up in an older Toyota Camry. Once we were settled we decided to purchase a new RAV4. Checked around via the internet and Diego, California. We drove up in an older Toyota Camry. Once we were settled we decided to purchase a new RAV4. Checked around via the internet and compared prices and dealer's responses. Decided to speak with Coos Bay Toyota. Met and made a deal with the owner Lee and was helped by Steve. After our purchase Steve introduced us to the Service Manager Jerry and the Parts Manager Dennis. I have purchased dozens of cars over the years and have never had this happen before. Everyone was super friendly and knowledgeable. Lots of follow up after our purchase. Recently we attended the New Owners Dinner (the only dealership I have seen this at) and found out that our new licence plates had arrived. Rather than have us come back and schedule an appointment, one of the service techs installed the plates on our car, at I'm sure his own time. I will have both of my Toyota's serviced here and when I'm in the market for another car, this is the first place I will go to. More

I did a lot of research to find a fair, win-win price on a new, 2011 Toyota XLE Sienna mini van. This included repeatedly contacting both local (Eugene OR) dealers, and Toyota in UT, who had given my son a a new, 2011 Toyota XLE Sienna mini van. This included repeatedly contacting both local (Eugene OR) dealers, and Toyota in UT, who had given my son a very good deal when he bought his 2004 Sienna. From their quoted prices It was obvious all three dealers were playing the typical game, and it was frustrating. Then, on a third visit to TrueCar.com on the internet I ran across Coos Bay Toyota's add, which quoted a price for the base 2011 XLE Sienna that was $800 less than the local price quotes (!!!!!). I called and found myself talking to one of the co-owners, Lee Hawthorne (his brother is the other owner). Mr. Hawthorne explained that he charges $650 over the dealer's invoice price — PERIOD! Want some accessories, like floor mat, mud guards, and cross bars on top? He told me the list price of each, and his cost, and said he would sell them to me at HIS COST! All he wanted was the $650. He said he likes to get people into good cars at a fair price — that that is one of his joys in life. In other words, he has the same win-win business philosophy as Les Schwabb tire company, which has grown by leaps in bounds by giving customers a good, fair deal. I was greatly impressed with his business philosophy or model. No game playing. None of this customers wondering how much money they left on the table. They know exactly how much he's making over invoice (sure, he may be getting more through company "hold backs." But he still tops out at $650 over dealer's invoice — which TrueCar and other internet services publish. You know exactly where you stand). There were other reasons I went with Mr. Hawthorne's offer. In talking to his staff I determined that (1) they considered him an honest man; that (2) he was fair to his employees and treated them more like family than employees;and that (3) one relatively new employee who works closely with Mr. Hawthorne said that for the first time in her life she actually looks forward to going to work each day and added some other complements, such as how he treats his employees (many of them long term) as "social equals," and even that he has been married to the same woman for 40 years! (Ditto his brother — to another woman of course). This week Coos Bay Toyota held a combination evening dinner/informational meeting with about 30 recent car buyers. The essence of the meeting was the company's desire to make certain that each of us new owners understood our warranty rights and what services Coos Bay Toyota was prepared to offer, many of them free (like the first oil change — a $70 cost for synthetic oil). Their very knowledgeable service manager, Mr. Davis, was a fountain of good information. I discovered, for example, that my new XLE Sienna comes with premium synthetic oil as standard equipment. I also learned from Mr. Davis that the factory pre-runs ALL Toyota engines, then drains the oil (which is more likely to have microscopic metallic wear particles) and replaces it before it ever installs the engine in your new car. In summary, they have earned my trust and my business. They are — to the employee — service oriented and genuinely interested in helping their customers to have a good new car experience. I am not alone in my experience. My wife's eye doctor here in Eugene also bought his new 2011 Sienna Limited (top of the line) at Coos Bay Toyota — and for many of the same reasons, even though it's 115 miles and over two hours one way from Eugene. More