Coos Bay Toyota

Toyota makes a wonderful, relatable product. But unfortunately, MOST dealerships are liken to a Toyota Temple of Vampires. It's all about the amount of blood (MONEY) they can extract from YOU But unfortunately, MOST dealerships are liken to a Toyota Temple of Vampires. It's all about the amount of blood (MONEY) they can extract from YOU. The more UNINFORMED, TRUSTING & GULLIBLE the consumer, the bigger their haul. We encounter one individual, a sales manger named James LaBine, at Coos Bay Toyota - That was so absolutely repulsive to us, that we deliberately came back on a another day, when he would not be there at work. AND bought the new car we wanted. More

Went here mid-Dec 2023 with a spec built on the Toyota website. Salesperson Brian said he would request the spec and it would arrive in 4-6 weeks. I kicked the tires on a similar spec and did a test drive website. Salesperson Brian said he would request the spec and it would arrive in 4-6 weeks. I kicked the tires on a similar spec and did a test drive. We negotiated a price and he said he'd put my name on it as "reserved", that they would call me once it arrived so I could get first crack at it, and that they'd not sell it until I had a chance to take a look. I thought it was weird that he didn't want a deposit, but he said they sell extremely fast and they didn't require deposits on these because they were guaranteed to sell no matter what. He took my contact information and even showed me on the screen where it had my name on the car they were allocated. Week 4 came, so I called. Brian said he didn't have anything yet and getting any information was like pulling teeth. I called again at the 6 week mark. Brian said the inventory was delayed but once again, gave almost no information. I asked when should I call back and suggested a week or two, he said sure. He sounded completely disinterested and I almost felt like he didn't even remember who I was at this point. Yesterday (8 week mark) I call again and ask if the spec had arrived. Brian told me that they had gotten their inventory in, and that my black Rav 4 Hybrid was on the lot and ready. I asked if I could come down the following afternoon to look at it. He said sure. When I asked if he had the specific car I had requested he kinda hesitated and said, "Um, yeah!" Weird, but okay. I showed up today and Brian was with a different client. Someone else ran me around the lot looking for the car I had factory-requested and reserved. They checked their inventory, and the spec wasn't there. They started trying to sell me on a different color, a different trim level, different options, a standard instead of a hybrid... no, no, NO. I explained wasn't there to shop, I was there to look at the spec I already pre-arranged. This new guy gets the manager. The manager proceeds to tell me they probably sold my spec already. WHAT?! I explained the situation; he said they didn't even have my phone number on file. The manager was unbelievably condescending. He told me these cars sell very fast. I said I get that, but I was assured multiple times you were getting THIS spec and that you had MY name on it. Then he turns around and tells me "we're not going to order a $40k car without paperwork." Excuse me? In the same breath that you're telling me the car sold so fast it didn't even sit on the lot for 12 full hours?? Give me a break. Can't believe I just had 8 weeks of my time wasted by these people, but the cherry on top was the manager acting like it was my fault for believing what his own salesperson said. I'd rather drive all the way to Eugene than be treated so shabbily by someone I'm trying to give thousands of dollars to. More

In regards to James LaBine Sales Manager - He's the man in the back who is watching YOU and controlling the deal. For me, he is - By Far - the most unpleasant, worst individual I have ever encountered in the back who is watching YOU and controlling the deal. For me, he is - By Far - the most unpleasant, worst individual I have ever encountered working at any dealership in my life. If things are not going well for a salesperson ( ie. money being made for the dealership), this is the man who will come out and be in your face to set things back according to plan. This man knows how to fake it. He can at any one moment be most pleasant OR he can become arrogant, manipulative, combative, demeaning, telling lye after lye after lye - to be in control. (Remembered when you had to go to the principal's office in elementary school ) This man says volumes about what kind of values this dealership holds. More

This is the most helpful and generous dealership in oregon!, there is no sales pressure and both Shannon and Tony went the extra mile to help me with my purchase of a RAV4 PRIME. oregon!, there is no sales pressure and both Shannon and Tony went the extra mile to help me with my purchase of a RAV4 PRIME. More

Poor customer service experience manager Lori is RUDE, lies along with Brady never knows what's going on.. one day your car is ready next day. Car never been looked at. Lori yells at customers then hangs lies along with Brady never knows what's going on.. one day your car is ready next day. Car never been looked at. Lori yells at customers then hangs up... very disgusting service ! Poor poor rating More

Did not meet expectation- I took my vehicle in for scheduled servicing. When I scheduled the appointment I discussed in detail the services I wanted performed on my vehicle, at that time I was quoted scheduled servicing. When I scheduled the appointment I discussed in detail the services I wanted performed on my vehicle, at that time I was quoted a wait time of 2 hours. When I arrive the I again asked how long the requested services would take and I was quoted 2.5 to 3 hours. The service visit was over 4.5 hours and the facility misplaced my keys. I requested to speak to the service manaer Lori. Lori then explained to me that service time is not supposed to be quoted, and eventually a staff member was able to find my keys on the desk of a service writer who was not there. A few days after my appointment I received a survey for Toyota Corp. asking if my vehicle had been serviced within the time qouted (?). Now I find that all the items that were to be completed were not even done and I will now have to take my vehicle to someone to have the service completed. More