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Copeland Chevrolet
Brockton, MA
307 Reviews
We have been family owned and operated in Brockton, MA since 1970. Copeland Chevrolet is here to serve you with a full line of New Chevrolet Vehicles, and we take pride in helping you find the one that's right for you. If you're looking for reliable GM Certified or Pre-Owned Cars in Brockton, our sales team can help with its no-pressure philosophy. Let us show you what a great Chevy dealer should be. We promise to make your car buying experience efficient and stress-free. Copeland Chevrolet also has Chevy Financing Options and a fully certified Chevrolet Service Center in Brockton.
Count on Copeland Chevrolet!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 307 reviews
April 14, 2018
Excellent service, thanks! Dee Smith! Dee Smith, professional, friendly, and knowledgeable. She answered all questions asked. Ms. Smith is honest and worked extremely hard getting a deal t Dee Smith, professional, friendly, and knowledgeable. She answered all questions asked. Ms. Smith is honest and worked extremely hard getting a deal that I can afford. I highly recommend her as a dealer you trust! More
by Ltabb
Employees Worked With
Dee Smith
April 09, 2018
Miserable service, nothing but delays and lies I first went to Copeland Chevrolet about six months ago to have service done on my 2009 Silverado. The service rep., . Doug advised me that the wor I first went to Copeland Chevrolet about six months ago to have service done on my 2009 Silverado. The service rep., . Doug advised me that the work would be done in a day. Well, one day went into another, and another, and when I called Doug to give me the status on the repairs he was evasive, giving me one excuse after another: waiting for parts, checking on my extended warranty. He couldn't say why when the tech working on my vehicle had the next day off, another tech wasn't assigned to complete the work in a timely fashion. I explained to Doug that my time was as valuable to me as his was to him, and that I wanted a loaner car, which he reluctantly gave me for a day at which time I got my Silverado back. Now, fast forward about six months. I arraigned with Doug (again) to have some work done on my Silverado: a check engine light, ball joint replacement, and to repair my dealership (Best Chev.) installed sliding rear window. I brought the vehicle in on Thursday morning at 9AM. At that time Doug asked me if I was going to wait for my vehicle, which I felt was confirmation that the work would be done fairly quickly. I was wrong again. My Silverado sat in the garage 3 days this time. When I made several phone calls to Doug and others about what this delay was caused by, I couldn't get a straight answer. It was another miserable day waiting on hold for Doug (or anyone) to give me an honest answer which I never got. Finally, I was informed Saturday at about 10AM that the vehicle was having a front end alignment, and that one issue (sliding rear window) was corrected and working again. (I was told that inadvertantly had the window lock button activated making the sliding rear window inoperable. I didn't buy that excuse, and was correct in doing so because as soon as the vehicle magically appeared for me to pick up, I checked the sliding rear window...NOPE, not working. I had to get out of there, so I paid $1272, and spoke briefly with Mr. Pappas who, among other things asked me if I ever made a mistake or thought of my self as perfect. I informed Mr, Pappas that I was far from perfect, but the "I don't give xxxx" attitude from Doug, and others was much more than a mistake. I hope Todd Copeland. the guy in the commercials for his dealership reads this. We'll see. More
by your service sucks
Employees Worked With
March 21, 2018
Awesome customer service!! I was at Copeland Chevrolet looking for an affordable car and as soon as I entered the building Dee met me with a big smile and took me to her office, I was at Copeland Chevrolet looking for an affordable car and as soon as I entered the building Dee met me with a big smile and took me to her office, she was very professional and explained everything to me. At the end i wasnt able to take the car that day but i will definitely be back to make business with copeland because of this women. Keep up the good service!! More
by Kevin
Employees Worked With
Dee Smith
March 17, 2018
Overall Decent Overall decent. Pretty standard dealership. At least in my experience. I ve never been a fan of buying car. Like it better than the last dealership I Overall decent. Pretty standard dealership. At least in my experience. I ve never been a fan of buying car. Like it better than the last dealership I visited. More
by Jay Barchard
Employees Worked With
Dan Brand
March 11, 2018
Excellent Buying process Before I even entered the dealership Dee was there to warmly greet my wife and me. She took the time to understand our needs and budget and went abov Before I even entered the dealership Dee was there to warmly greet my wife and me. She took the time to understand our needs and budget and went above and beyond to meet those needs. I dread going to a car dealership on a weekend because it is an entire day process and I questioned the number of questions we were being asked at the beginning the process but after the approval, I understood the reasons. If was to make the buying process seamless, efficient and easy. My wife and I drove out of the dealership within 4 hours with the vehicle that exceeded our expectations in options and price. It would have been sooner but we enjoyed interacting with Dee. Everyone was friendly and welcoming. In my opinion, this is a 5-star dealership. Dee gets an A++ for customer service!!! More
by robtom97
Employees Worked With
Mike Douad, Dee Smith
February 28, 2018
Hassle free Got a Fair Price, Style, Color of the truck, worked out well enough for me to Drive the new vehicle away in under 3 hours on a Sunday Got a Fair Price, Style, Color of the truck, worked out well enough for me to Drive the new vehicle away in under 3 hours on a Sunday More
by jozeph77
Employees Worked With
Dee Smith
February 26, 2018
Great service Dee was pleasant and helpful. She went above and beyond to address my needs throughout the entire buying process. A+ customer service from Dee and the Dee was pleasant and helpful. She went above and beyond to address my needs throughout the entire buying process. A+ customer service from Dee and the Copeland crew. More
by EdP508
Employees Worked With
Dee Smith
February 13, 2018
Helpful! I decided to lease a brand new Chevy Cruze and Rob made it an easy process and helped me to look at all the options before picking the perfect one! I decided to lease a brand new Chevy Cruze and Rob made it an easy process and helped me to look at all the options before picking the perfect one! More
by Kendra Wentzell
Employees Worked With
Robert Fuller
February 09, 2018
Excellent Experience The vehicle knowledge the sales consultant, Rob Fuller, has is impressive, as was his attention to my wants and needs in a new vehicle. Professionalis The vehicle knowledge the sales consultant, Rob Fuller, has is impressive, as was his attention to my wants and needs in a new vehicle. Professionalism of all Copeland staff was impeccable. This was the 2nd family vehicle purchased from Rob Fuller in less than a year and it wont be the last. He is now our "go to" car man. Its been a pleasure working with him and all of Copeland Chevrolet More
by Lmarc611
Employees Worked With
Robert Fuller
February 07, 2018
Rob Fuller salesman Very knowledgeable about all cars. I change my mind several times during test drives. Rob was fine with it. His attitude made the visit enjoyable. Very knowledgeable about all cars. I change my mind several times during test drives. Rob was fine with it. His attitude made the visit enjoyable. Never felt pressured. Rob's Mantra" Next car up. Make sure the Customer gets the right car ." If you are not up to all the great technical gadgets, Rob will explain it all. More
by LION CARL
Employees Worked With
Max Reed, all were friendly, Robert Fuller
