Todd Copeland

I would highly recommend Copeland Chevy if your in the market for a new car. They treated me like family from the moment I walked in the door until delivery of the car.

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I couldn’t have been more impressed with the service and commitment from the entire crew at Copeland Chevy. Incredibly positive experience and will tell my friends and family all about it. Love my new truck and will go back when it’s time to buy again.

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I first went to Copeland Chevrolet about six months ago to have service done on my 2009 Silverado. The service rep., . Doug advised me that the work would be done in a day. Well, one day went into another, and another, and when I called Doug to give me the status on the repairs he was evasive, giving me one excuse after another: waiting for parts, checking on my extended warranty. He couldn't say why when the tech working on my vehicle had the next day off, another tech wasn't assigned to complete the work in a timely fashion. I explained to Doug that my time was as valuable to me as his was to him, and that I wanted a loaner car, which he reluctantly gave me for a day at which time I got my Silverado back. Now, fast forward about six months. I arraigned with Doug (again) to have some work done on my Silverado: a check engine light, ball joint replacement, and to repair my dealership (Best Chev.) installed sliding rear window. I brought the vehicle in on Thursday morning at 9AM. At that time Doug asked me if I was going to wait for my vehicle, which I felt was confirmation that the work would be done fairly quickly. I was wrong again. My Silverado sat in the garage 3 days this time. When I made several phone calls to Doug and others about what this delay was caused by, I couldn't get a straight answer. It was another miserable day waiting on hold for Doug (or anyone) to give me an honest answer which I never got. Finally, I was informed Saturday at about 10AM that the vehicle was having a front end alignment, and that one issue (sliding rear window) was corrected and working again. (I was told that inadvertantly had the window lock button activated making the sliding rear window inoperable. I didn't buy that excuse, and was correct in doing so because as soon as the vehicle magically appeared for me to pick up, I checked the sliding rear window...NOPE, not working. I had to get out of there, so I paid $1272, and spoke briefly with Mr. Pappas who, among other things asked me if I ever made a mistake or thought of my self as perfect. I informed Mr, Pappas that I was far from perfect, but the "I don't give xxxx" attitude from Doug, and others was much more than a mistake. I hope Todd Copeland. the guy in the commercials for his dealership reads this. We'll see.

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The service at copeland Chevrolet is the best . i have purchased several vehicles at copeland Chevy and also have them serviced here along with my other truck .everyone is very helpful and get the work done in a timely manner . Will definitely purchase my next vehicle from copeland !

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I would like to take the time and extend another thank you to Copeland Chevrolet who was able to get me the exact Trim package and color I wanted in the new Chevrolet Camaro. I picked up the vehicle within 24 hours after explaining my exact exterior, interior color choices, and most importantly 6 speed manual gearbox, even though it wasn't on the lot when I stopped by. Mainly I would like to stress if you are planning on shopping multiple locations to find a specific car, save your efforts and go to Copeland they can get you anything you want in a timely manner. Special thank you to Laura in Finance who did my paperwork and Ed who helped get me the car I couldn't wait to drive. -Rory

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Recently had to put a new engine in my 2007 Suburban. These guys were awesome. From the managers Jason Pappas to Rich Grondell, these guys came up with a plan for my truck. Service tech Chris Sylvia did an amazing and professional job on the install. Most importantly, they stuck to the exact quote despite having to replace a few small items that were not on the original quote. Fantastic experience!!!

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