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Copeland Toyota

Brockton, MA

3.1
619 Reviews

970 W Chestnut St

Brockton, MA

02301

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January 21, 2022

Watch out for the trade in values. I brought car to Car-Max and their value was 5000 more than Copeland. If i sold car then and there i would have no car. So i went to another dealer who did NOT charge More

by yeswecan
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
rather not say
Jan 22, 2022 -

Copeland Toyota responded

Hello, Thank you for sharing your review. We take your feedback seriously, and we would appreciate the chance to address your concerns. If you would like to discuss your experience in further detail, please contact me at a time that is convenient for you. Best regards, Shahzad Shahab General Sales Manager sshahab@copelandtoyota.com Copeland Toyota

January 21, 2022

when you can't say something , don't say it. I had my problems with the service manager at that time in 2001. More

by cheers456
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Petti
Jan 21, 2022 -

cheers456 responded

Watch out for the trade in values. I brought car to Car-Max and their value was 5000 more than Copeland. If i sold car then and there i would have no car. So i went to another dealer who did NOT charge over invoice and he or she gave me the number Car-Max gave me. everyone at Copeland is friendly. No complaint there. They just don't give you value on trade in. I would seriously tell people to get a value from Car-Max. They try to give you a value over the phone but I suggest they see your car. I bought another car from Copeland and was happy with everything except the service dept. did not listen to me. i brought car to another Toyota dealer and Toyota told the dealer to go forward with the fix . (Toyota recognized the problem and had a fix). Only reason I bought cars from Copeland is they had some cars to sell both times. This drought of cars is not as bad as the late 90's but same situation.

Jan 21, 2022 -

cheers456 responded

nothing to say. i had a defect in the car and copeland would not do repairs . toyota had noted there was a problem. i had car fixed at different dealer who heard the problem right away.

Jan 22, 2022 -

cheers456 responded

First issue. I bought a Prius in Sept . I have a bad back and I did not realize the effect of not having power seat adjustments would have on my previously operated back. I came back in Oct. to see how much I could get if I traded a car with less than 400 (four hundred miles). I knew I would take a beating but your offer was in my opinion ridiculous. I feel you took advantage of me (I was feeling somewhat depressed and in pain) by offering me a ridiculous trade-in value, which was borne out by Car-Max (I could have recouped almost all my money except for your surcharge).I went to a Honda dealer and would have got the same price. Finally I went to a dealer who had something I wanted and got in essence the Car-Max deal. Copeland was so far off the mark in pricing. One more thing (this is my fault and yours) I never realized the Prius Prime had those seat controls. You did not have any but that should have been brought up. Addressing my second item now. I had a pretty loud rattle in a previous Prius , that I loved after the aforementioned problem was resolved by another dealer. You would not deal with it despite Toyota's statement that certain cars in my era had the same rattle and they said how to resolve it. Oh, one last thing when i bought the older from you I noticed a slight bump on the right back panel. When I had to get help from LoJack he said to me that bump is from a screw driven in too far.You did fix that but I had a rental (ins. took care of it) for several days. Bottom line : I have no luck with Copeland as problems have occurred all along the way. However, the first item mentioned is the big one. As I said i felt taken advantage of because I was sick. Also, i am getting getting treated for a back problem!!!!

Jan 24, 2022 -

Copeland Toyota responded

Hello, Thank you for your review. I would like the chance to speak with you to learn more about your experience here at Copeland Toyota. If you would like to discuss this further, please reach out to me directly. Best regards, Shahzad Shahab General Sales Manager sshahab@copelandtoyota.com Copeland Toyota

September 03, 2021

Worst experience ever. Showed up at my scheduled appointment to buy a used car to be told they just sold it. No phone call nothing, then to be shown the car with the sold sign on it - Thank you but More

by Cthorne98
Recommend Dealer
No
Employees Worked With
Hamilton Andrade
Sep 04, 2021 -

Copeland Toyota responded

Hello, Thank you for your feedback. Your satisfaction is important to us and I would appreciate the opportunity to speak with you about your car shopping experience here at Copeland Toyota. Would you mind emailing your preferred contact information to me at sshahab@copelandtoyota.com? Thank you, Shahzad Shahab General Sales Manager sshahab@copelandtoyota.com Copeland Toyota

June 23, 2021

My family has been buying vehicles from Copeland Toyota for over 20 years. My most recent purchase is a 2018 RAV4. The salesperson that helped me was Saled Chahoud . He is a truly genuine person. My opinio More

by susanmcm1028
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saied Chahoud
Jul 07, 2021 -

Copeland Toyota responded

Thank you for your being part of our Copeland Toyota family, Susan. We'll be sure to always treat you and your family to our top-notch level of customer service. Please know your business and loyalty are very appreciated.

April 22, 2021

Bought a Camry. Love it. Our salesman Shah Saud was fantastic! Went above and beyond! Excellent service. Was very pleased with the salesman and finance More

by Cindy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shad Saud
Jul 07, 2021 -

Copeland Toyota responded

Congratulations on your Toyota Camry, Cindy! We're thrilled to have learned of your fantastic experience and satisfaction. If there is anything else our team can help with, please do not hesitate to reach out.

January 20, 2021

I just bought a Certified 2017 Highlander from Copeland Toyota because of a very positive experience with the Sales Associate, Frantz Destine. Frantz was professional, helpful and patient while we discusse More

by paul.j.j.lynch@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frantz Destine
Jul 07, 2021 -

Copeland Toyota responded

Congratulations on your 2017 Toyota Highlander. We're glad to learn of your positive experience. If there is anything additional our team can be of assistance with, please do not hesitate to reach out.

January 19, 2021

Services department is horrible, I had an appointment for a Monday at 7:45am I dropped off with AAA Tow on Saturday afternoon and Tuesday 12.15 pm they still hasn’t check the vehicle. I was away, work relate More

by addiel101
Customer Service
Recommend Dealer
No
Employees Worked With
Don’t remember name
November 11, 2020

i went saw a car next day called said i wanted it can i went saw a car next day called said i wanted it can they reconsider my trade offer higher said you have to come in I made a appt.I came saw the sal More

by ffkalmbach101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
forgot his name office is to the left when entering the building and dasia in sales
September 29, 2020

Best customer service and treatment! Special thank you to Matt Pierre in sales. He helped get me my dream car and made the process very easy! More

by hayleyandrade
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Monteiro
May 13, 2020

Poor Customer Service; Wasted My Time. I reached out to see if they could beat a competitive offer from another Toyota dealership. Daneva McWilliams, the Internet Sales Manager, reached ou More

by circuspie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Daneva McWilliams
2
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