Copeland Toyota

Excellent service We received exceptional care from Dennis Nguyen and Carly Le. They are AWESOME, great customer service!! We will definitely refer our family & friends We received exceptional care from Dennis Nguyen and Carly Le. They are AWESOME, great customer service!! We will definitely refer our family & friends to them. More

Very Satisfied with Copeland Dealership We had an excellent experience at Copeland Toyota Dealership and our Sales Associate Dennis Nguyen. We would definitely recommend others seeking to bu We had an excellent experience at Copeland Toyota Dealership and our Sales Associate Dennis Nguyen. We would definitely recommend others seeking to buy a Toyota to go to Copeland Toyota. Overall Rating EXCELLENT!!! More

Disrespectful and not trustworthy Tried this dealership for the first time just to see who else was out there. Things started out nice and friendly. The deal wasn't going to happen and Tried this dealership for the first time just to see who else was out there. Things started out nice and friendly. The deal wasn't going to happen and they became rude and never returned phone calls. Stay away... far far away. More

Takata Air Bag Recall The entire experience was seamless. Mart Walsh, my Service Advisor, was very professional and detailed. He even arranged for a complimentary Loaner V The entire experience was seamless. Mart Walsh, my Service Advisor, was very professional and detailed. He even arranged for a complimentary Loaner Vehicle for me to use until my car was ready. He quoted me a work time of about 3 hours and, true to form, I received his call 5 minutes after quoted service time. My only disappointment was not being able to purchase Weathertech Floor Mats ( with "lip" extenders) for my 2012 Toyota Corolla model. As it was explained to me, those are not compatible with my vehicle. Finally, when I reviewed the completed paperwork prior to checkout, I noticed a sheet labelled Complimentary Auto Scan. I wondered why this was not offered to me. This might be a way of "upselling" to customers who are ready a "captive audience". More

not hones I bought my 2012 Prius and I was told that the synthetic oil will last 10,000 miles between oil changes YET they set (dealership says they have no con I bought my 2012 Prius and I was told that the synthetic oil will last 10,000 miles between oil changes YET they set (dealership says they have no control?) the "warning" for every 5,000 miles. I don't believe that they are trustworthy.. More

Stress free Copeland Toyota has the nicest and most knowledgeable employees which helps make the transactions smooth and personal . Great customer service, very c Copeland Toyota has the nicest and most knowledgeable employees which helps make the transactions smooth and personal . Great customer service, very clean and inviting business with lots of vehicles to chose from More

No one knows what the xxxx theyre doing Came in for a tail light that had fog in it. No one could tell me over the phone if it was covered under warranty. Making an appointment for service w Came in for a tail light that had fog in it. No one could tell me over the phone if it was covered under warranty. Making an appointment for service was like pulling teeth. They made my appointment for the wrong day. Everyone on the phone was an xxxxxxx. Finally got to my appointment and im 25 minutes i to waiting for them to "research" the problem as i write this review. No one has a clue why im here or if its covered under warranty. Service advisor is giving me attitude because im giving him attitude cause this process is xxxx. I cant think of a simpler problem to have with a car and these xxxxbirds are giving me such a hard time about it. More

Matt Potts-Salesman if I could give you 10 Stars I would. Matt was the most courteous and gracious salesman my husband and I have ever dealt with. Car Dealerships need more salespeople like him. Thank you Mat Matt was the most courteous and gracious salesman my husband and I have ever dealt with. Car Dealerships need more salespeople like him. Thank you Matt!!!! It was a pleasure meeting you :) More

Service Department Om 10/06 I had a 10:20 AM service appointment for my 2018 Camery rental. I arrived on time and was checked in . Given a pager and asked to wait in the Om 10/06 I had a 10:20 AM service appointment for my 2018 Camery rental. I arrived on time and was checked in . Given a pager and asked to wait in the lounge . At 11;30 I went to the desk to inquire as to how much longer would have to wait . Was informed 30 to 0 minutes longer . This I believe was way to long and most inconvenient as I had other things I needed to do . I believe they way over booked appointments to make money at our expense. More

Very bad experience I called and scheduled a routine maintenance appointment for my sienna. I arrived there 15 min before my appointment and I was told that I didn’t ha I called and scheduled a routine maintenance appointment for my sienna. I arrived there 15 min before my appointment and I was told that I didn’t have an appointment. I tried to convince the guy that I called and booked an appointment by showing him their phone number on my call history 3 days earlier. The guy told me “ I believed that you called and scheduled an appointment” but he didn’t do anything to correct their mistake. I suggested If he can squeeze me in since I am there but he refused. I had to leave very disappointed of the service I had. You acknowledge that you screwed me up but you didn’t do anything to correct your error. I felt that my business is not appreciated. You just lost a client. I will never go back there and I will not recommend Copeland Toyota More