Copeland Toyota

Just made my first visit to this dealer for a little service. Decision to try it based on feedback from this website. Very impressed; not too often do you get a good feeling when leaving a dealer. Turns service. Decision to try it based on feedback from this website. Very impressed; not too often do you get a good feeling when leaving a dealer. Turns out my issue is referenced by a Technical Service Bulletin (TSB) (which some dealers won't admit unless you press the issue - this dealer told me right away) so I'm having a little warranty work done and parts had to be ordered. I cannot yet comment on their quality of work but their pricing on scheduled maintenance seems to be the best when I shopped around and compared. Will update with a second review once the work is done. More

This was by far the easiest process I could have expected from a car dealership. I was spoken to in a way that was respectful and not the typical upsell that I had expected. All my questions were answered from a car dealership. I was spoken to in a way that was respectful and not the typical upsell that I had expected. All my questions were answered and I was able to get in and out much faster than I had thought. I left comfortable with my purchase and the service I will receive in the future. More

I bought a 2008 Camry SE. From the time I called the dealership Steve Hurley was very helpful and sent me a very detailed email with specs on the car and clear price I would pay. When I went into the de dealership Steve Hurley was very helpful and sent me a very detailed email with specs on the car and clear price I would pay. When I went into the dealership I decided on a white Camry with black interior. They only had gray interior instock. They told me they could have white with black there in two to three days and they delivered on their word. The day after I bought my Camry I came out of the mall and it had been sideswiped in the rear. I nearly cried. Not knowing what to do, I called Steve. He set up an immediate appointment at a body shop, arrainged a rental through Copeland and had my car fixed in three days. Awesome service. I highly recommend calling Steve Hurley, you won't regret it. More

My first experience with Copeland Toyota was less than positive. Even with a friendly staff and very reasonable prices there was a lack of the vital essentials of customer service. From the sales consul positive. Even with a friendly staff and very reasonable prices there was a lack of the vital essentials of customer service. From the sales consultant to the finance specialist there was something missing from their customer service skills. Crucial missing components included straightforwardness and follow through. The sales consultant kept stringing me along then didn’t even has the common courtesy of returning my telephone calls. The finance specialist assured me that my deposit would be refunded on Monday and now it is Friday and I still do not have my check. It amazes me that you go in on a Saturday and they require you to write a check for deposit and can cash it the next business day at their bank but it’s two weeks later and I still do not have my money. I seriously question the integrity of this dealership. I would definitely not recommend my family, friends or even strangers to purchase a vehicle from Copeland Toyota. More

My overall experience was great and we purchased two vehicles. During our process spent hours on research. Once we decided to switch from Chevy's to Toyota's we then began at looking at dealerships an vehicles. During our process spent hours on research. Once we decided to switch from Chevy's to Toyota's we then began at looking at dealerships and pricing. We visited a few places for test-drives and then began to inquire for price quotes via the Internet. In some cases, dealers did not get back to us at all, but in most cases the prices were comparable, but Copeland's price quotes beat all the others, including Boch. Just as important as the price, Copeland was by far more responsive, providing accurate and detailed information, and truly showed that they wanted our business. Some places we went to we felt like we were doing them a favor by being there, and were provided with insulting trade in values. At Copeland, they treated us with respect and provided competitive price quotes, as opposed to starting low with the trade in value hoping we didn't know what our trades were worth, which is what some dealerships tried. Several co-workers of mine also recommended Copeland. The rating of 4 for quality was because the paperwork/financing process was somewhat rushed. Part of that was due to the fact that is was late on President’s day, but it made us feel like we could have missed something if we weren't paying attention. I also had to ask about the 4.9% rate after being told it would be 6.25%. The Finance Manager either didn't know about the program or was trying to get me to accept a higher rate. More

I looked high and low for as new car and visited numerous dealerships. Copeland Toyota had exactly what I wanted. I drove home new Forerunner hours after I walked in the door. I'm not sure if it was the am dealerships. Copeland Toyota had exactly what I wanted. I drove home new Forerunner hours after I walked in the door. I'm not sure if it was the ambiance, the knowlegable salesman or the inventory that made such postitve impresson on me. Of all the new cars I have purchased no experience matchs what I found at Copeland Toyota. I will refer all people here in the future. More

I went to a lot of dealerships and wish I had just went straight to Copeland. They were very sincere and asked a lot of questions to try to help me with my purchase. I didnt feel pressured like I did at th straight to Copeland. They were very sincere and asked a lot of questions to try to help me with my purchase. I didnt feel pressured like I did at the others. It was nice to spend this kind of money and not have to fight with managers and play games. The dealership is awesome! While we were waiting for the Van to be cleaned our salesman Mike Murphy reccomended we sit in the massage chairs. They managed to let us take it home the same day and even had a cafe so we could eat lunch. I have three daughters and will look forward to servicing there because I can bring my laptop and surf the web while the kids play in the playroom. Im glad I bought my van thaere and reccomend you do too! More

I first emailed the dealership to find out what they could quote me on the price of a new Matrix. I received a prompt response from Melanie and a follow-up call the next morning by Andrew. I went t could quote me on the price of a new Matrix. I received a prompt response from Melanie and a follow-up call the next morning by Andrew. I went to the dealership first thing on a Friday morning knowing pretty much what I wanted. I hopped out of my car and wandered over to where there were several Matrices (Matrixes??). Not long after, Tony came out to see if I needed any help. He was not pushy, he asked me if I knew what I was looking for. We went in, got keys, and went for a test drive. 2 hours after arriving on the lot, I emerged the proud owner of an 2008 Matrix XR and so far I LOVE it. The transaction was pretty easy. I would definitely recommend buying a Toyota from Copeland Toyota in Brockton, MA. Hopefully the Service Dept is just as pleasant to work with! More

I went to this Copeland Toyota Sept 15, 2007 in an attempt to purchase a 2006 4Runner. Everything went extremely well until it came to price, they wouldn't give me one until they knew about my trade. attempt to purchase a 2006 4Runner. Everything went extremely well until it came to price, they wouldn't give me one until they knew about my trade. We explained what we expected for a trade, not a penny less as they refused to give us an exact selling price for their vehicle. They had the nerve to offer us LESS than what we owed and then they had the nerve to tell me that it's not that much money. So I then wicked lowballed their asking price and told them Hey, it's not that much money. They lost a guarenteed CASH money sale. I won't be back!! More