Cornerstone Ford Chrysler

Purchased 2014 Ford Fusion I recently purchased a brand new fusion from Cornerstone. I went in and initially test drove a 2013 with the intention of buying used. I worked from I recently purchased a brand new fusion from Cornerstone. I went in and initially test drove a 2013 with the intention of buying used. I worked from start to finish with Rick Olson. He is AWESOME. He wasn't the typical "salesman" and genuinely wanted to find me my perfect car. After car shopping for over a year, I went back and forth between SUV and sedan. It was a relief to deal with someone not constantly pitching one way or the other. After test driving, I wanted to still think about my options and look around to compare pricing. Rick was very hyper-responsive if I had any questions or concerns but wasn't pushy to get me back in. I decided on the fusion at Cornerstone and went back in to work with Rick. He was able to get me multiple rebates bringing the cost of the car down. I also worked with the finance guy, Dan Montague who was also GREAT! He made me feel extremely comfortable with purchasing my first car and didn't make me feel dumb if I had what would seem like simple questions. I would definitely recommend Cornerstone after my own experience and am thankful I was able to find my perfect car! More

I purchased my Chrysler 200 from Cornerstone and have to say that the sales department is below subpar, but I did return for some warranty work on my vehicle in February 2013 and was greeted by service writ say that the sales department is below subpar, but I did return for some warranty work on my vehicle in February 2013 and was greeted by service writer Mike Neubeck. He was more than courteous and went out of his way to ensure that my service needs were taken care of as well as explained all of the work which was performed on my vehicle. I travel a lot and have been to several different dealerships in various states for service and I tell you that none of the service writers or counter people could even began to be compared to Mike’s customer service skills. I went back in late march of 2013 to have an oil change and was told by a new service writer that Mike had quit working there. A couple weeks after that I called the service department at Cornerstone and they confirmed Mike had quit working there, needless to say I will not be returning to Cornerstone. Without Mike there, it is just another crappy Chrysler service department. Not sure why sunstroke12 relates that there was a problem, especially since the time frame he listed Mike Neubeck wasn’t working at Cornerstone. More

My experience, Brandon in sales did alot of leg work My experience, Brandon in sales did alot of leg work getting me into vehicles to test on a couple of cold winter nights and even facilitated getti My experience, Brandon in sales did alot of leg work getting me into vehicles to test on a couple of cold winter nights and even facilitated getting some warranty issues resolved to make me happy, Ben on the other hand was not very user friendly and unprofessional my deal was all setup before my original salesman (Brandon) left for a family vacation only to unravel after dealing with Ben... Why ?? Very poor communication. Advice..... Keep shopping around they don't need your business. We went to Buffalo Dodge/Ram and were treated very well and the prices were better so we purchased. Its unfortunate that the service has to suffer because the sales dept is so disfunctional, but Darcy in service does awesome work if you ever need service Gary and Rose More

I had truck in for a drivability problem warning light came on' they told me I had a piece metal in throttle body. I had extended warranty as well as factory . I asked service writer to keep the piece o came on' they told me I had a piece metal in throttle body. I had extended warranty as well as factory . I asked service writer to keep the piece of metal, When I stopped in to pick up truck they could not show me? Also ask the service writer what part the piece of metal came off of he could not tell me. Charge me 100.00. More

I took my new 2011 Jeep in for a bad headlight, I was charged $100 to be told I need to spend $1800 to fix both headlights even though only one was bad. I was told the electronics were shot on the burnt charged $100 to be told I need to spend $1800 to fix both headlights even though only one was bad. I was told the electronics were shot on the burnt out headlight and that the other headlight was starting to corrode. After talking to another dealership about the price I started getting suspicious that I was being lied to, when I asked the service writer why I needed to replace the entire headlight and not just the bad part he told me that everything was melted together. I decided to take a look for myself and sure enough nothing was melted and the other headlight looked brand new, I ordered the bad part for $150 and replaced it my self, this was over 4 months ago and everything is working great. When I asked for my $100 diagnostic charge back because they lied to me they told me they would refund it, 4 months later and a dozen phone calls and visits and they still have not refunded my money. This dealership preys on people's faith, they have a street sign that quotes versus from the bible about honesty, truthfulness, and integrity, it's really sad that people get scammed by them everyday. More

They don't keep their promises and just make excuses. Basically SOL. They didn't live up to the promises made by more than one of their employees. They owner said he would look into things and failed to Basically SOL. They didn't live up to the promises made by more than one of their employees. They owner said he would look into things and failed to get back to me. I left him more than a couple of messages and he failed to return them. Don't let their billboards trick you into believing you can trust them. More