Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

Excellent customer service, beautiful showroom. I will definitely be recommending to friends and family. The parts department has amazing employees. I will definitely be recommending to friends and family. The parts department has amazing employees. More

This is the worst service I have ever received from any dealer in Rochester, NY. I brought my Jeep Wrangler in with the check engine light on and the oil light on. They called me after 3 days and told me t dealer in Rochester, NY. I brought my Jeep Wrangler in with the check engine light on and the oil light on. They called me after 3 days and told me they found the problem and that it would cost $1,800 to fix it. When I checked the value of all the parts on a website, all it cost was only $250. But I said, "Okay, if my Jeep is fine, I'll pay the $1,800 without any problem." When the day came to pick up my Jeep, they called me back and told me that the check engine light came back on and that I had to check again to see what the problem was. 2 weeks went by, and I had to call to check the status of my Jeep. They told me that another mechanic had to check the Jeep and found the problem, and that it would be an additional $3,500 on top of the $1,800 I had already owed. so now it would be $5,300 for the total to fix my jeep but that he trusted the mechanic a lot and that he was confident he would solve the problem. A week later I called again and told him that it had been 6 weeks and that it was enough time to have my jeep fixed. On Friday, May 2, they called me and told me that it was ready but that on Monday the manager had to drive the jeep at least 40 miles to be sure that everything was ok. They called me on Tuesday, May 6, that the jeep was ready and that the grand total was $5,354 but that they had given me a $300 discount. I went to pick up my jeep on May 7 and drove about 45 miles in Rochester to enjoy my jeep. Suddenly the check engine started again. When I realize it, they never drove the jeep to be sure it didn't have any problems. I called to tell them about the situation, and they told me I had to take it back and see what the problem was. If they can't fix it in 6 weeks, how do they expect me to take it back and keep charging me? The Jeep had 113,310 miles and when I looked it up it had 113,315. They drove the Jeep for only 5 miles. If you want to fix your car, I do not recommend this dealer at all. Stay away from them at all costs. More

Jordi Agosto, Brian Mitchell, and Gary Agler displayed the utmost professionalism and patience in order to complete my services. Not only that all 3 of them went above and beyond to try to solve my probl the utmost professionalism and patience in order to complete my services. Not only that all 3 of them went above and beyond to try to solve my problems within my limited budget. Jordi specifically was very communicative and empathetic to my complex situation. More

Everyone is pleasant and professional, and work is always completed per plan. Appreciate the loaner too. completed per plan. Appreciate the loaner too. More

Never had a bad experience at Cortese. The people are all down to earth and go the extra mile to make sure you are totally satisfied. I don't shop anywhere else. The people are all down to earth and go the extra mile to make sure you are totally satisfied. I don't shop anywhere else. More

Everything was great from start to finish. I would totally recommend coming back here to all my friends and family. I would totally recommend coming back here to all my friends and family. More

Service Department was excellent: friendly, efficient, communicative, competent. I was very pleased with my experience. communicative, competent. I was very pleased with my experience. More

Very professional, courteous and fast service. The car rental was a brand new model like the one that I have. I would recommend this dealership! The car rental was a brand new model like the one that I have. I would recommend this dealership! More