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Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

Rochester, NY

4.5
1,252 Reviews

1,252 Reviews of Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

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September 29, 2025

The sales team was really great to work with. They were flexible and fair. I will refer others to them. More

by mtfd103
Recommend Dealer
Yes
Employees Worked With
Rick Riola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Cortese
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2025 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank for the great review.

September 25, 2025

Outstanding serivce! Our knowledgeable sales person, Anna, worked hard to find us the right vehicle! More

by grush10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anna Moretti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2025 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for the feedback. We appreciate your business.

September 17, 2025

Very happy that my vehicle could be quickly and professionally inspected and repaired in a timely manner. Highly recommended! More

by danscorp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t see the person I worked with.
Sep 17, 2025 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for your business. We appreciate you.

September 12, 2025

Always satisfied with the staff at Cortese, I know my vehicle will be done right and I have complete confidence. More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Obrien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dunkleberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Nazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2025 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you for the great review.

September 07, 2025

Cortese is the Best! Samantha and Jeff were so helpful and made the whole process so easy! So thankful for them! I love my new Jeep! More

by Christan1223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff LaMartina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2025 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for the 5 stars

September 01, 2025

As always, Mike Nazzaro provided excellent customer service throughout my service visit. Mike explained the needed repairs and provided regular progress updates through completion. I would recommend More

by tppweltzer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Nazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2025 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

We are grateful for your business.

Sep 09, 2025 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for your feedback, we appreciate your business.

August 28, 2025

Good communication describing situation and options. Good communication when there was an unexpected issues that could be ##. So put on computer to eval. Then my direct contact left, car returned fixe More

by rotach42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Nazzaro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2025 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you so much for your feedback, we appreciate your business.

August 21, 2025

Bob was absolutely amazing, extremely helpful and answered all of our questions and had no problem elaborating when necessary. More

by barbosaashley13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Harmor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2025 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Bob thanks for the 5 stars

August 20, 2025

I always prefer Cortese because of their amazing service! Any time I have an issue/concern, they happily check out my vehicle. I’ve had the pleasure of working with Mike Nazzaro and each time, he is always a More

by rebeccalpatti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGinnity
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Nazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2025 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Rebecca, thanks for the 5 stars. We appreciate your business.

August 18, 2025

I was told 1-2 days for my Jeep to be looked at. Took 4 days and lack of communication from the service department. Not a great experience! More

by julie6275
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob
Aug 28, 2025 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Julie, I apologize for not meeting the expectations. We thank you for your feedback and use it to better the experiences here at Cortese. I welcome the opportunity to speak with you if this is an option. Michelle @Cortese Customer Relations 585-277-3241

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