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Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

Rochester, NY

4.6
1,220 Reviews

1,220 Reviews of Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

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May 23, 2025

Employees are always personable and qualified. Cortese takes care of any problems promptly and efficiently. More

by maxcystwo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Nazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2025

Excellent customer service, beautiful showroom. I will definitely be recommending to friends and family. The parts department has amazing employees. More

by ronejr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Nazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Rone, thanks for the great feedback. We appreciate your business.

May 14, 2025

This is the worst service I have ever received from any dealer in Rochester, NY. I brought my Jeep Wrangler in with the check engine light on and the oil light on. They called me after 3 days and told me t More

by Frank Ruiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Nazzaro
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2025 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Hello Frank, I am sorry that this was your experience....When I called it was to apologize and and to help us to see how we could address your concerns....unfortunately, you stated that you did not want to have the conversation. We value you as a customer and were sorry that this was your conclusion.

May 15, 2025 -

Frank Ruiz responded

The manager called me today, May 15th, to tell me to bring the jeep back. And that he wouldn't charge me to check it out to see what new codes or problems it has now. If anything, new comes up, I'll have to pay for the service they have to do on the jeep. He confirmed to me that he only drove the jeep for 5 miles, which isn't enough for a job like that. He was supposed to drive at least 40 miles to see if everything was okay, not just 5 miles. So, if you need service on your car, please think twice before taking it to Cortese Dodge. 31 years as a manager. Wow. Really impressive.

May 12, 2025

I worked with Jordi. Overall his customer service was ok. I asked to speak with the store manager Dan and was not pleased with him. Very short in conversation and seemed More

by Shay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Obrien
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025

Jordi Agosto, Brian Mitchell, and Gary Agler displayed the utmost professionalism and patience in order to complete my services. Not only that all 3 of them went above and beyond to try to solve my probl More

by lil_skilz2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordi Agosto, Brian Mitchell
May 02, 2025 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

We thank you for the 5 stars and your great review.

May 01, 2025

Everyone is pleasant and professional, and work is always completed per plan. Appreciate the loaner too. More

by cgeller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Nazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordy
May 02, 2025 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Wooooo, thank you for the 5 stars review.

May 02, 2025 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Your business, the kind words and the 5 stars are much appreciated.

April 30, 2025

Never had a bad experience at Cortese. The people are all down to earth and go the extra mile to make sure you are totally satisfied. I don't shop anywhere else. More

by m_m_benson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anna Moretti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McGinnity
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Baylon
May 02, 2025 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

It is great to hear that we are meeting your expectations...we appreciate your business.

April 29, 2025

Everything was great from start to finish. I would totally recommend coming back here to all my friends and family. More

by hwfspazz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Obrien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dunkleberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Berardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McGinnity
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Nazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2025 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for being apart of the Cortese Family. We appreciate your business.

April 28, 2025

Service Department was excellent: friendly, efficient, communicative, competent. I was very pleased with my experience. More

by John.sullivan11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordi, Rob
Apr 29, 2025 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

John, your business is appreciated. Thank you.

April 26, 2025

Very professional, courteous and fast service. The car rental was a brand new model like the one that I have. I would recommend this dealership! More

by trenetteloyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Nazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2025 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you so much for your business.

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