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Cortese Chrysler Jeep Dodge RAM Mitsubishi
Rochester, NY
2,202 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports.
At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for your convenience. A Better Experience...Always a Great Price!
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Free online trade evaluatiions!
Get Pre-Approved financing in seconds!
Over 1,000 vehicles to choose from!
Same day delivery!
Please consider Cortese Auto Block for your next vehicle purchase, service, parts, accessories, collision repair, or car rental.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 1,304 service reviews
May 03, 2026
I've never experienced such blatant disregard for my needs or satisfaction from a business. Poor communication and lack of concern at every turn. The service superfailed to return my call. Michelle text needs or satisfaction from a business. Poor communication and lack of concern at every turn. The service superfailed to return my call. Michelle texted a satisfaction survey. My response was disregarded. The one thing they are is consistent. Consistently ignoring the customer. Pick any other dealership. More
by EVR
Verified Customer
April 29, 2026
Communication is horrible. Why would a customer service department only be able to communicate thru a text message? I am still waiting for a reply back from yesterday. Why would a customer service department only be able to communicate thru a text message? I am still waiting for a reply back from yesterday. More
by mendon0
Employees Worked With
April 28, 2026
Very very helpful sorting out all the problems. I've had a very good relationship for several years with the staff. I've had a very good relationship for several years with the staff. More
by james@sydor.com
April 17, 2026
I was excited ro get my sunroof repaired, but was disappointed in the overall experience. Repair took 15 days. The first week was anticipated while I was out of town, but poor communication from se disappointed in the overall experience. Repair took 15 days. The first week was anticipated while I was out of town, but poor communication from service team left me frustrated as the process dragged on. No comunication from service manager when I reached out and was finally provided with a courtesy vehicle after day 11 in the shop. I do like the final repair, but if I had known it was going to be this difficult with regard to communication I would have gone with another dealership. Not happy with the process at all. I will certainly avoid them in the future. More
by scottcmorrison
April 16, 2026
We didn't realize when we came in at ten o'clock with our vehicle that we would be spending the whole day there waiting for our vehicle to be serviced. Also during the six hours we were there no one came out vehicle that we would be spending the whole day there waiting for our vehicle to be serviced. Also during the six hours we were there no one came out to tell us the progress of the repairs other than they wouldn't be working on it during their one hour lunch break. If it wasn't for the 60 day dealer warranty we would not consider going back there for service. More
by wizz063
Employees Worked With
I don't know who the service Mgr was that day.
April 07, 2026
Always an easy experience when going there, whether for service or purchasing a new vehicle. I highly recommend service or purchasing a new vehicle. I highly recommend More
by Sam
April 04, 2026
Brand new vehicle with 17000 miles and I have already had 3 things replaced on motor. Camshaft rockers and something with the intake .I was sold a lemon and then I ask for a complimentary oil change after al 3 things replaced on motor. Camshaft rockers and something with the intake .I was sold a lemon and then I ask for a complimentary oil change after all my inconveniences and was told no. What a joke of a dealership When.my warranty is up I will NEVER deal with Cortese again and will let everyone know what a xxxx motor jeep is using More
by joeboo1968
Employees Worked With
April 03, 2026
Dropped car off in the morning. Good communication throughout the day and got everything fixed. Got me in 3 weeks earlier than the other dealer. Good communication throughout the day and got everything fixed. Got me in 3 weeks earlier than the other dealer. More
by tdobri01
Employees Worked With
Rob
