Cortese Chrysler Jeep Dodge RAM Mitsubishi

Fast and friendly service pleasure to talk to on the phone. Answered all my questions. phone. Answered all my questions. More

I got a oil change and it was very fast and really great service with cortese service with cortese More

They let me drop my car off without a appt until the following week. They was able to look at my car tge next day. I was totally grateful. They was good at informing what I needed to have done. their go following week. They was able to look at my car tge next day. I was totally grateful. They was good at informing what I needed to have done. their good at what they do. More

I only gave you a 2 STAR because of Jordi Agosto. Jordi was great and brought up your rating; when Jordi was working I knew my car was actually being worked on and I would receive communication. When Jordi was great and brought up your rating; when Jordi was working I knew my car was actually being worked on and I would receive communication. When Jordi was out and mangers such as Gary Alger were left in charge-- nothing was completed and no communication or follow up was taken. I would need to call relentlessly for updates. Brian Mitchell, Samantha & Dan Mitchell were also involved with my car and they seemed to care that my car had been with Cortese for 8 weeks, but that did not change the fact that I did not have my car for EIGHT weeks. There is an intense systems error with communication going on within this company (also a lack of service providers according to Cortese themselves). My warranty company according to Cortese is very difficult to work with, but for some reason the management team at Cortese was not able to streamline the communication process with the warranty company. Maybe a management to management Zoom call with the warranty company would help streamline the poor communication process. Michelle Read your Customer Relations representation is atrocious at her job. Seems harsh, but true. She did not descalate anything rather I felt even less heard and angry after speaking with her. Review her call logs-- as she stated they are recorded. She did not have any follow through either; said she would call me 2 times daily until I got my car back-- this did not happen once. Best part of this eight week journey was that they told me a third transfer-case needed to be installed because the warranty company kept sending them faulty ones. The warranty company wanted Cortese to replace other parts before they sent a third transfer case-- cortese did this and my car apparently still didnt run property. The warranty company approved a third transfer case & it had to be shipped; I was told as this is a factory transfercase that I would have the manufacturing warranty. I texted to see if my car was ready for pick up and they finally said yes. I get there ask for the warranty documents and was told by Gary Alger that the second transfer case ended up working after a part was put in-- I asked why this was never communicated and why they kept my car an extra ~10-14 days, he tried blaming it on the extended warranty company. No accountability. Even if that warranty company is horrible-- there is no way they are entirely responsible for my car being in their hands for 8 weeks. More

They are very curteous and professional . explain what and why. . sat was selected and I didnt even know you were open. Mark is the best explain what and why. . sat was selected and I didnt even know you were open. Mark is the best More

Kaitlyn was my point of contact and she was great. She kept me completely informed. She kept me completely informed. More

I had a great experience. Everything was quick and I was well informed along the way. I’d definitely buy a car from Rick again! Everything was quick and I was well informed along the way. I’d definitely buy a car from Rick again! More

Kaitlyn was my point of contact and she was amazing. She kept me informed about everything that was going on with my Jeep. I will definitely continue to bring my vehicle to this dealership for any futur She kept me informed about everything that was going on with my Jeep. I will definitely continue to bring my vehicle to this dealership for any future service More

The service department has great people in charge, the best dodge service department in western ny, Monroe county best dodge service department in western ny, Monroe county More