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Gary Alger
Gary Alger
Service Manager Cortese Chrysler/Mitsubishi
Cortese Chrysler Jeep Dodge RAM Mitsubishi
2400 W Henrietta Rd
Rochester, NY 14623
638 Reviews
638 Reviews
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638 Reviews of Gary Alger
November 04, 2026
They let me drop my car off without a appt until the following week. They was able to look at my car tge next day. I was totally grateful. They was good at informing what I needed to have done. their go following week. They was able to look at my car tge next day. I was totally grateful. They was good at informing what I needed to have done. their good at what they do. More
by ronnetta12
Verified Customer
November 02, 2026
I only gave you a 2 STAR because of Jordi Agosto. Jordi was great and brought up your rating; when Jordi was working I knew my car was actually being worked on and I would receive communication. When Jordi was great and brought up your rating; when Jordi was working I knew my car was actually being worked on and I would receive communication. When Jordi was out and mangers such as Gary Alger were left in charge-- nothing was completed and no communication or follow up was taken. I would need to call relentlessly for updates. Brian Mitchell, Samantha & Dan Mitchell were also involved with my car and they seemed to care that my car had been with Cortese for 8 weeks, but that did not change the fact that I did not have my car for EIGHT weeks. There is an intense systems error with communication going on within this company (also a lack of service providers according to Cortese themselves). My warranty company according to Cortese is very difficult to work with, but for some reason the management team at Cortese was not able to streamline the communication process with the warranty company. Maybe a management to management Zoom call with the warranty company would help streamline the poor communication process. Michelle Read your Customer Relations representation is atrocious at her job. Seems harsh, but true. She did not descalate anything rather I felt even less heard and angry after speaking with her. Review her call logs-- as she stated they are recorded. She did not have any follow through either; said she would call me 2 times daily until I got my car back-- this did not happen once. Best part of this eight week journey was that they told me a third transfer-case needed to be installed because the warranty company kept sending them faulty ones. The warranty company wanted Cortese to replace other parts before they sent a third transfer case-- cortese did this and my car apparently still didnt run property. The warranty company approved a third transfer case & it had to be shipped; I was told as this is a factory transfercase that I would have the manufacturing warranty. I texted to see if my car was ready for pick up and they finally said yes. I get there ask for the warranty documents and was told by Gary Alger that the second transfer case ended up working after a part was put in-- I asked why this was never communicated and why they kept my car an extra ~10-14 days, he tried blaming it on the extended warranty company. No accountability. Even if that warranty company is horrible-- there is no way they are entirely responsible for my car being in their hands for 8 weeks. More
by slabbott219
Other Employees Tagged: Dan Obrien, Michelle Reed , Jordi Agosto 5 stars.
October 21, 2026
Understanding the customer is what Gary is about. I appreciated his 30 years of experience when it comes to understanding the expectations of what service is really about. Miss. I appreciated his 30 years of experience when it comes to understanding the expectations of what service is really about. Miss. More
by rubenlewisrl
October 06, 2026
Pretty dang good shop, got everything done that was needed and did not try to over sell me on anything needed and did not try to over sell me on anything More
by K.B
Other Employees Tagged: Dan Obrien, Chris Dunkleberger, Steve Berardi, Kevin McGinnity, Michelle Reed
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