Cortese Ford Lincoln

If you are looking for a GREAT SAKES REP, Ask for Burt Lyon. He’s the BEST Sales Rep in Western NY. He knows his Ford product. Lyon. He’s the BEST Sales Rep in Western NY. He knows his Ford product. More

Patrick Zimmerman always provides excellent service. Patrick has excellent customer service skills, he is professional, yet friendly and easy to work with. He explains the issue clearly and takes the ti Patrick has excellent customer service skills, he is professional, yet friendly and easy to work with. He explains the issue clearly and takes the time to answer any questions and concerns I may have. Patrick and the service technicians went out of their way to squeeze me in on a busy day to determine what the issue was and the resolution needed. Thanks More

I came back to Ford to buy my car because of the outstanding job that Darren in service was working on my old 2008 Ford Escape.. Travis was very helpful as well as Danielle and Kay. Shane sold me m outstanding job that Darren in service was working on my old 2008 Ford Escape.. Travis was very helpful as well as Danielle and Kay. Shane sold me my 2008 Escape and he checked in with me to see if I had any concerns. I thought that was super awesome. Anthony Raimy, my salesman Was outstanding as well. More

Mixed feelings Sales Manager saved the day, he earned his pay check! Did his job with a smile! Financial Manager was organized, focused and helpful. Honest about wh Sales Manager saved the day, he earned his pay check! Did his job with a smile! Financial Manager was organized, focused and helpful. Honest about what he can and cannot do. On three occasions members of the sales team showed me that they shouldn’t be trusted, - Untrustworthy - lie about small items, or didn't deliver at all - Lack of empathy - no situational awareness - Unprofessional, - rude, unpleasant, customer service training is needed I believe Cortese is a good organization but it appears they have a few bad apples with poor values I only purchased the car because it was going to be almost impossible to find it somewhere else and because of Sales Manager. More

Patrick was excellent. Like always your service department was very friendly and professional. Thanks again. Your call center stinks. It’s easy for me to stop in to make an appointment then call. D department was very friendly and professional. Thanks again. Your call center stinks. It’s easy for me to stop in to make an appointment then call. Disconnect More

Very Professional team The team provided professional service and did an excellent job to make me & my wife comfortable in deciding to purchase a used 2019 Mitsubishi Outlan The team provided professional service and did an excellent job to make me & my wife comfortable in deciding to purchase a used 2019 Mitsubishi Outlander. We will certainly recommend Cortese Ford to anyone who is indecisive in making a decision on which dealership to select. We do hope that your service department will perform in a professional and efficient manner. More

Great car buying experience I am a first-time shopper for a new SUV. It was a big transition for me from having sedans for over 40+ years. My sales person, Donna Spofford, was ve I am a first-time shopper for a new SUV. It was a big transition for me from having sedans for over 40+ years. My sales person, Donna Spofford, was very patient with me and answered all my questions. When she did not know the answer to something, she researched it and got back with me; she never tried to BS her way through anything. I truly felt she cared about me getting the right vehicle for me and my budget. I appreciated her honesty and integrity. She helped make the buying experience very pleasant and hassle-free. I purchased a 202 Lincoln Corsair. Ed Smith is a pillar of the dealership in having worked in their service department for decades. I have grown to trust him and believe in the Lincoln brand through his sincere hard work to ensure I was "completely satisfied". More

Ours was a perfect transaction. StrAight up with no fuss, no muss, and no pressure. This is the Third vehicles purchased from the Cortese organization. We have always been dealt with fairly and pleasantly. R no muss, and no pressure. This is the Third vehicles purchased from the Cortese organization. We have always been dealt with fairly and pleasantly. Recommended. More

Always a great experience at Cortese Excellent service, car ready in a timely manner and the best customer service around! Thanks Cortese for always taking care of business- first time ri Excellent service, car ready in a timely manner and the best customer service around! Thanks Cortese for always taking care of business- first time right! More

Excellent service, timely with appointment, in and out!! Patrick and Keith met all of my expectations! I had an appointment and the service on my truck was done in a timely manner with no followup issues. Wa Patrick and Keith met all of my expectations! I had an appointment and the service on my truck was done in a timely manner with no followup issues. Waiting area was clean, comfortable and relaxing. I can even say the restroom met my expectations. Thanks and keep up the good work!! More