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Cortese Ford Lincoln

Rochester, NY

4.6
2,347 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports, as well as the newest edition to the family, Cortese Cycle Sales. At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for your convenience. A Better Experience...Always a Great Price! Free CarFax reports! Free online trade evaluatiions! Get Pre-Approved financing in seconds! Over 1,000 vehicles to choose from! Same day delivery! Please consider Cortese Auto Block for your next vehicle purchase, service, parts, accessories, collision repair, or car rental.
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2452-2500 West Henrietta Road

Rochester, NY

14623

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Showing 2,347 reviews

November 29, 2019

Smooth and uneventful. Small issue with modem in new truck. Taken care of very quickly. Sales and service staff very attentive and answered any and all questions I had. More

by audiodavem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Ciavarri
Dec 02, 2019 -

Cortese Ford Lincoln responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Cortese Ford Lincoln, Inc.!

November 28, 2019

Purchase Anthony my Sales Rep was knowledgeable and Very easy to talk to. He made it a very relaxed Exp. I had a lot of questions and was concerned with keepin More

by Bobbym1211
Customer Service
Recommend Dealer
Yes
Employees Worked With
Shane Chapin, Anthony Rainey
Dec 02, 2019 -

Cortese Ford Lincoln responded

Bobby we're happy you found our staff to be so supportive during your experience here at Cortese Ford Lincoln, Inc..

November 28, 2019

Honest Purchase The purchase of a new car is very important. The three Cortese employees that worked with me gave evidence that they understood that. An agreement bia More

by Bart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Chapin, Bryce Seeley
Dec 02, 2019 -

Cortese Ford Lincoln responded

Bart we strive for 100% satisfaction, and it is great to see you had such a positive experience at Cortese Ford Lincoln, Inc..

November 27, 2019

Replace Front Drive Shaft The replacement went as expected. The cost was as I was quoted and they had the part installed when promised.Overall a ver professional experience. More

by DAVID.YUHAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2019 -

Cortese Ford Lincoln responded

David, thanks for your praise and kind comments about our team.

November 25, 2019

Excellent Helpful friendly staff. Phil helped me with what I was looking to do. Would recommend to those interested in purchasing or leasing a new vehicle. More

by ryan.bockus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2019 -

Cortese Ford Lincoln responded

Hello Ryan, we appreciate you taking the time to leave us this feedback.

November 22, 2019

Customer Service I came in @8am for a remote starter. Waited 5 minutes for a shuttle home. By noon my car was ready picked up SUV was home in no time. Really apprecia More

by Hall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Rosseter
Dec 02, 2019 -

Cortese Ford Lincoln responded

We appreciate your feedback of our Staff's outstanding service!

November 22, 2019

Warranty Service It's been several years that i have used your location, bad experience in the past. That has all changed. Customer service was outstanding, prompt, p More

by WSEEFRIE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug ? the shuttle driver
Dec 02, 2019 -

Cortese Ford Lincoln responded

Thank you for your wonderful response to the quality of service our Staff provides!

November 21, 2019

Do the job, always try to oblige Good service, good work. Usually they try to accommodate my needs when they can. Speed and efficiency good. Need a better waiting room. email respons More

by Simon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2019 -

Cortese Ford Lincoln responded

Thank you for taking the time to notice those efforts and for leaving such an awesome review!

November 20, 2019

Excellent Service Made service appointment on website, Service Department was ready when I arrived, Oil Change and Tire Rotation completed very quickly. Friendly servic More

by gjhiii58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2019 -

Cortese Ford Lincoln responded

Awesome to hear! We pride ourselves on customer satisfaction. Thank you !

November 19, 2019

Great Service! Al and his team did a great job in servicing my F250. I have not always had the best service with Ford Dealers. I recently located from Colorado and More

by Kellie S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al, Doug
Nov 21, 2019 -

Cortese Ford Lincoln responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Cortese Ford Lincoln, Inc. for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

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