
Cortese Ford Lincoln
Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
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Service Great service, with a short wait time. Fast service with advice on future service issues. Price was affordable for an oil change. The employees were a Great service, with a short wait time. Fast service with advice on future service issues. Price was affordable for an oil change. The employees were amazing More
Service Visit fast friendly service like always. Al is great. The prices are a little higher than other places but that has nothing to do with Al. fast friendly service like always. Al is great. The prices are a little higher than other places but that has nothing to do with Al. More
great deal for a great car I recently purchased my second Ford Escape from Cortese. The process was informative, friendly and with no pressure. My sales rep crunched the numbers I recently purchased my second Ford Escape from Cortese. The process was informative, friendly and with no pressure. My sales rep crunched the numbers so I could put a new Escape in my driveway. Thanks to all. More
Terrible experience I had an appointment to replace the climate control system, which has had persistent problems since I bought the vehicle, but was never diagnosed prop I had an appointment to replace the climate control system, which has had persistent problems since I bought the vehicle, but was never diagnosed properly until AFTER the 60,000 mile warranty was up. I was told for this last appointment the system would be replaced with the $100 deductible under the warranty plan, but half-way through the day I dropped it off, I received a call from Al, who told me that was not going to happen. Not my problem that the service department couldn't diagnose during the times I had it in for this problem under the warranty, which was sold to us (Sales Dept) without explaining that there would be a deductible. Regardless, I am filing a small claims suit against Cortese and Ford. More
Service great 👍 as alway. Called on Saturday morning because something seemed wrong with my steering. Spoke with Darren and he was able to get my vehicle in Monday morning. Called on Saturday morning because something seemed wrong with my steering. Spoke with Darren and he was able to get my vehicle in Monday morning. Problem was found and taken care of. More
Top Notch Service Problem was multidimensional, yet this team told me up front that it would be a day or two longer to get parts....Boom, fixed! It was worth the wait Problem was multidimensional, yet this team told me up front that it would be a day or two longer to get parts....Boom, fixed! It was worth the wait for quality parts and labor. Thanks! More
GOOD JOB Good work, No issues found. I was able to only use one coupon. Should allow the use of more than one coupon for different service. More savings allow Good work, No issues found. I was able to only use one coupon. Should allow the use of more than one coupon for different service. More savings allowed for the loyal owner. More
in out no problem had screw in tire, service contact, Darren VanOrden, was able to get me in and out quicker than I expected it to take. thank you! had screw in tire, service contact, Darren VanOrden, was able to get me in and out quicker than I expected it to take. thank you! More
disappointing, because we are repeat customers after notifying the salesperson that we were not going though with a car purchase, the salesperson became rude, and argumentative. He hung up on me after notifying the salesperson that we were not going though with a car purchase, the salesperson became rude, and argumentative. He hung up on me as I was talking. More
My experience at your service dept was excellent , I recomme Patrick was my service representative and he is fantastic, always works with me to make me understand and I feel very comfortable with them, Keith osi Patrick was my service representative and he is fantastic, always works with me to make me understand and I feel very comfortable with them, Keith osier has got to be one of the best service managers in the country More