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Cortese Ford Lincoln

Rochester, NY

4.6
2,347 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports, as well as the newest edition to the family, Cortese Cycle Sales. At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for your convenience. A Better Experience...Always a Great Price! Free CarFax reports! Free online trade evaluatiions! Get Pre-Approved financing in seconds! Over 1,000 vehicles to choose from! Same day delivery! Please consider Cortese Auto Block for your next vehicle purchase, service, parts, accessories, collision repair, or car rental.
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2452-2500 West Henrietta Road

Rochester, NY

14623

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Showing 2,347 reviews

October 15, 2019

Service Great service, with a short wait time. Fast service with advice on future service issues. Price was affordable for an oil change. The employees were a More

by brttvr01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al
Oct 16, 2019 -

Cortese Ford Lincoln responded

Thank you for the kind words. We hope to see you again soon.

October 15, 2019

Service Visit fast friendly service like always. Al is great. The prices are a little higher than other places but that has nothing to do with Al. More

by juanetiac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al
Oct 17, 2019 -

Cortese Ford Lincoln responded

We appreciate your feedback of our Staff's outstanding service!

October 12, 2019

great deal for a great car I recently purchased my second Ford Escape from Cortese. The process was informative, friendly and with no pressure. My sales rep crunched the numbers More

by CODYCANNON2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy Ciavarri
Oct 14, 2019 -

Cortese Ford Lincoln responded

Cody, we appreciate your feedback of our Staff's outstanding service!

October 11, 2019

Terrible experience I had an appointment to replace the climate control system, which has had persistent problems since I bought the vehicle, but was never diagnosed prop More

by carlawlosinski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Al Rossiter
Oct 11, 2019 -

Cortese Ford Lincoln responded

My service manager will be giving you a call. Samantha Cortese Customer Relations Manager 585-277-3214

Oct 16, 2019 -

carlawlosinski responded

Yes, he called me. Problem is, he asked me how much I would be willing to put in to have the car fixed. The last conversation I had with your Service dept was the offer to have the problem fixed under the warranty plan that was in effect the first time I brought it in to have it fixed. I would only have to pay the $100 deductible. I waited almost three weeks to be called. The part was in and the right service tech for the job was scheduled. I was offered a solution, and Cortese reneged. I am not at all impressed with Cortese Sales, Service or with Ford. By the way, the first time I brought the car in for this problem, I had done the research and brought the notice from Ford identifying the known problem for your Service Department. I am surprised that what I was offered during the phone call from Al was now no longer available half-way through the day I dropped the vehicle off due to a mis-communication between the sales and service departments is not very good for your reputation. I am filing court paperwork to have you honor your commitment.

October 10, 2019

Service great 👍 as alway. Called on Saturday morning because something seemed wrong with my steering. Spoke with Darren and he was able to get my vehicle in Monday morning. More

by gosman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
Oct 11, 2019 -

Cortese Ford Lincoln responded

Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust!

October 08, 2019

Top Notch Service Problem was multidimensional, yet this team told me up front that it would be a day or two longer to get parts....Boom, fixed! It was worth the wait More

by sean_ossont
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Big Al @Cortese Ford
Oct 09, 2019 -

Cortese Ford Lincoln responded

Awesome to hear that we could provide you with such great service!

October 07, 2019

GOOD JOB Good work, No issues found. I was able to only use one coupon. Should allow the use of more than one coupon for different service. More savings allow More

by emma.miller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Rainey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2019 -

Cortese Ford Lincoln responded

Emma, we're happy to hear you had such a positive experience with our team!

October 07, 2019

in out no problem had screw in tire, service contact, Darren VanOrden, was able to get me in and out quicker than I expected it to take. thank you! More

by gridgnome
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
Oct 09, 2019 -

Cortese Ford Lincoln responded

Awesome review! We hope to see you again soon.

October 06, 2019

disappointing, because we are repeat customers after notifying the salesperson that we were not going though with a car purchase, the salesperson became rude, and argumentative. He hung up on me More

by sorry, not doing that
Recommend Dealer
No
Employees Worked With
Jack Hawes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2019 -

Cortese Ford Lincoln responded

I am sorry to hear about this experience. I would like to speak with you further about what happened. Please call me at your earliest convenience. Samantha Cortese Customer Relations Manager 585-277-3214

October 05, 2019

My experience at your service dept was excellent , I recomme Patrick was my service representative and he is fantastic, always works with me to make me understand and I feel very comfortable with them, Keith osi More

by sgorevski611
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2019 -

Cortese Ford Lincoln responded

Hello sgorevski611, we appreciate you taking the time to leave us this feedback. Please let us know if you have any additional questions about services you received and thank you again for choosing Cortese! Samantha Cortese

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