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Cortese Ford Lincoln

Rochester, NY

4.6
2,352 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports, as well as the newest edition to the family, Cortese Cycle Sales. At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for your convenience. A Better Experience...Always a Great Price! Free CarFax reports! Free online trade evaluatiions! Get Pre-Approved financing in seconds! Over 1,000 vehicles to choose from! Same day delivery! Please consider Cortese Auto Block for your next vehicle purchase, service, parts, accessories, collision repair, or car rental.
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2452-2500 West Henrietta Road

Rochester, NY

14623

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Showing 2,352 reviews

August 27, 2019

Oil change Good service. Completed faster than expected. They were fast and efficient. It’s good to set up an appointment cause then you don’t have to sit aroun More

by RVOGENITZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2019 -

Cortese Ford Lincoln responded

We're so pleased to hear that everything was completed so quickly and to your satisfaction!

August 27, 2019

Our Fifth Cortese Ford It started with my 2004 Escape, then our 2006 Fusion, our 2012 Fusion, my husband’s 2010 Ranger, and now my 2015 Edge. We’ve had good luck and 15 year More

by dflorack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Makayla Buscemi , Shane Chapin
Aug 28, 2019 -

Cortese Ford Lincoln responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Cortese Ford Lincoln, Inc.!

August 26, 2019

very efficient Tommy new his product and was excellent at sharing his knowledge so I could make an educated decision. Did everything I asked to help make the sale po More

by Dave
Recommend Dealer
Yes
Employees Worked With
Tommy Ciavarri, Jeff Cooper
Aug 28, 2019 -

Cortese Ford Lincoln responded

Dave, we appreciate your feedback of our Staff's outstanding service!

August 26, 2019

Best in town Cortese Ford is the best Ford dealer . I got the best price and best trade-in from Cortese. The service is second to none. Darren, the service writer More

by stew mcbean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren in service. Why is he not listed????
Aug 28, 2019 -

Cortese Ford Lincoln responded

It is great to read such wonderful comments about your recent experience with us!

August 23, 2019

Complete Fiasco This process started off good. The sales staff was friendly and helpful but as soon as things started to go wrong their attitude towards us turned con More

by gfwood83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jack Hawes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle Scott, David Eichelberger, Jeff Cooper
Aug 26, 2019 -

Cortese Ford Lincoln responded

I am very sorry to hear about this experience. I would like to chat with you further about what happened. Please call me at your earliest convenience. Samantha Cortese Customer Relations Manager 585-277-3214

August 22, 2019

Great experience Very accommodating to my needs due to surgery and ability to pick up my car after service was completed.. car repairs were covered by warranty. I wa More

by davidhalpern074
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Rossiter
Aug 26, 2019 -

Cortese Ford Lincoln responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Cortese Ford Lincoln, Inc. for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

August 21, 2019

Al work with my Third Party Warranty service . Thank you Al for your help with my Extended warranty service company. I truly appreciated your help and assistance in finding and securing a replacem More

by miltonjordan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Rosier
Aug 22, 2019 -

Cortese Ford Lincoln responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Cortese Ford Lincoln, Inc. for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

August 20, 2019

Awesome Everyone was kind and curteous. They offer shuttle service which is nice. The waiting room was very nice with TVs, charging station and coffee. It was More

by bj.sartin.bh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Pancione
Aug 20, 2019 -

Cortese Ford Lincoln responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Cortese Auto. for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

August 20, 2019

Extremely positive sales experience While the entire process of leasing my car was positive, Makayla Buscemi made it quick, fun and easy. Throughout the sale she showed confidence and tr More

by courtney7lynne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Makayla Buscemi , David Eichelberger, Jeff Cooper
Aug 20, 2019 -

Cortese Ford Lincoln responded

Courtney,your comments keep us motivated and working hard for all our guests! Thank you for your wonderful response to the quality of service our Staff provides!

August 20, 2019

Lease of F150 Great dealership to work with. Dealt most with Phil Valenti and Jeff Cooper. They made the experience very pleasurable. That being said, any Cortese r More

by jniggli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Cooper
Aug 22, 2019 -

Cortese Ford Lincoln responded

Thank you for taking the time out of your day to tell us about your experience. Reviews like yours provide encouraging feedback.

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