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Cortese Ford Lincoln

Rochester, NY

4.6
2,353 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports, as well as the newest edition to the family, Cortese Cycle Sales. At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for your convenience. A Better Experience...Always a Great Price! Free CarFax reports! Free online trade evaluatiions! Get Pre-Approved financing in seconds! Over 1,000 vehicles to choose from! Same day delivery! Please consider Cortese Auto Block for your next vehicle purchase, service, parts, accessories, collision repair, or car rental.
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2452-2500 West Henrietta Road

Rochester, NY

14623

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Showing 2,353 reviews

January 28, 2019

New F-150 Worked with Lou and the team on the lease of a new F-150. They were knowledgeable and worked with me to get the truck I wanted at the price I wanted. More

by tkremers
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Weston, Lou Siragusa
Jun 14, 2019 -

Cortese Ford Lincoln responded

Tkremers, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. If there is anything else we can do to assist you, please let us know! Take care! Samantha Cortese Customer Relations Manager 585-277-3214

January 23, 2019

The works, recall, amber light changed Had my car in last year for 30 days on a recall issue. I was not sure if I would return, decided to have another recall taken care of there. While it More

by PATTYCAKES0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Al
January 22, 2019

Always a Good Experience I bought my vehicle in 2009 and always take it to Cortese for service. The staff there is very friendly and professional. There are never any surprise More

by CODYCANNON2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2019 -

Cortese Ford Lincoln responded

Codycannon2, our Staff works hard to go the extra-mile for our valued guests! If there is anything else we can do to assist you, please let us know! Take care! Samantha Cortese Customer Relations Manager 585-277-3214

January 21, 2019

Excellent Service! I have brought my truck in a couple of times for routine maintenance and warranty/recall work. They are customer friendly, communicate well throughou More

by ssorber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 14, 2019 -

Cortese Ford Lincoln responded

Ssorber, your comments keep us motivated and working hard for all our guests! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Samantha Cortese Customer Relations Manager 585-277-3214

January 21, 2019

Fast and easy Very prompt service. I just had a NYS inspection , nothing remarkable or time-consuming. I came in right at open and I was in and out within an hour. More

by sowolu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2019 -

Cortese Ford Lincoln responded

Sowolu, thanks for the great star-rating! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels! Samantha Cortese Customer Relations Manager 585-277-3214

January 16, 2019

Traded in Escape for a newer Escape I already had an Escape so it was a no brainer to get a newer Escape. The older one although it was a titanium level we stepped down to a SEL level tr More

by rvogenitz1959
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : David Eichelberger, Naim Daniels
Jun 14, 2019 -

Cortese Ford Lincoln responded

Rvogenitz1959, thank you for your kind words and congratulations on your new vehicle! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care! Samantha Cortese Customer Relations Manager 585-277-3214

January 15, 2019

Oil change tire rotation I had to wait less than the estimated time of 45 minutes which never happens and was awesome. Everyone is the service department go out of their way t More

by mcconachiea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Robinson
Jun 14, 2019 -

Cortese Ford Lincoln responded

Mcconachiea, thank you for your wonderful response to the quality of service our Staff provides! We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels! Samantha Cortese Customer Relations Manager 585-277-3214

January 14, 2019

Airbag recall repair The experience to set up appointment was fairly easy. They were able to get me in the same week that I called. Not a big deal but the time it actually More

by jcburruto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al
Jun 14, 2019 -

Cortese Ford Lincoln responded

Reviews like yours provide encouraging feedback. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Samantha Cortese Customer Relations Manager 585-277-3214

January 14, 2019

Personal service The work I had scheduled was done to my expectations and all staff I interacted with were professional and friendly. The location is convenient as wel More

by Cam2927
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Courtesy driver
Jun 14, 2019 -

Cortese Ford Lincoln responded

Cam2927, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if you have any additional questions about services you received and thank you again for choosing Cortese Ford Lincoln, Inc.! Samantha Cortese Customer Relations Manager 585-277-3214

January 14, 2019

Quick My experience was the same as before. They took my statement about what I thought was going on with my vehicle, and called me to tell me something els More

by nathaniellarkin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al
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