
Cortese Ford Lincoln
Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
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I was looking for a new car with a limited budget and Tom was welcoming. He didn't try to fast talk me, but made me feel comfortable by showing me cars within my price range and explaining the buying and lea was welcoming. He didn't try to fast talk me, but made me feel comfortable by showing me cars within my price range and explaining the buying and leasing options. I felt no pressure to make a decision and he encouraged me to take my time to find the car that is right for me. Once I made a decision, he worked DILIGENTLY to get me the best payment plan. I was more than statisfied with Tom Fogg and the other staff who were able to get me the best deal possible and on the road. :) More
Dan Tucker was very helpful in finalizing the installation of our trailer hitch, and even drove our Escape to our house when the work was completed. installation of our trailer hitch, and even drove our Escape to our house when the work was completed. More
An outstanding buying experience in all respects. Anna was thoroughly informed about all aspects of the vehicle's performance and features, and discussed those with me in a factual manner free of hyperbol was thoroughly informed about all aspects of the vehicle's performance and features, and discussed those with me in a factual manner free of hyperbole or degrading other manufacturer's products. She was always responsive, allowing me to go at my own pace, and spent as much time with me as I desired. The car was ordered just the way I wanted, she kept me informed on its status, and it arrived almost exactly at the estimated time. I look forward to giving as many referrals as I can to Cortese and Anna. I also want to note that anyone else with whom I had contact, no matter how briefly, was competent and professional with a friendly demeanor. Cortese is a top shelf operation. More
I had a good idea of what I was looking for in a new car but the combination of what I wanted was not easy to find. Shane took the time to listen and made the suggestion to order the vehicle I wanted. I ask but the combination of what I wanted was not easy to find. Shane took the time to listen and made the suggestion to order the vehicle I wanted. I asked for a back up camera in the Escape and had been told at another dealership it could not be done. Shane made a few calls and discovered it could be done. The trade in value of my existing car was extremely fair and an amount was even added if I made the deal that day. I never felt rushed or pressured when working with Shane...in fact we seemed to work together on getting the vehicle I wanted. I have already told friends about my experience at Cortese and highly recommend them. More
The sales staff were very helpful, friendly, and eager to offer their assistance, to help us get financed. We bought a used vehicle that was an exceptional value, considering the price, year, and millage. offer their assistance, to help us get financed. We bought a used vehicle that was an exceptional value, considering the price, year, and millage. I hope to do business with them again and again. Pastor Brian Sheldon More
Denise was very friendly and gave us zero pressure to buy. She was great to work with thru out the complete process. Our complete satisfaction seemed to be her goal. We were very impressed with Kevin Mac buy. She was great to work with thru out the complete process. Our complete satisfaction seemed to be her goal. We were very impressed with Kevin Mack also. He took care of a few minor cosmetic concerns we had with the truck while we waited. He also went out of his way to make sure we were happy. You have great employees and a great dealership. We look forward to buying our next vehicle from your dealership. Jim & Cheryl Mulcahy More
My wife and I had a 2003 Ford Escape, which we loved and were looking for a newer one. We visited 3 or 4 other Ford dealers with no luck, but really NO customer service or awareness. The minute we arrived o were looking for a newer one. We visited 3 or 4 other Ford dealers with no luck, but really NO customer service or awareness. The minute we arrived on the Cortese lot every employee acknowledged us and offered help. Tim May was sent our way and showed us the largest selection of used Escapes we had seen so far. Tim was well informed and not intense. It was a comfortable experience dealing with Tim who let me and my wife come together on a car we would be happy with. The price was very reasonable and all of the stress with buying a new(er) vehicle never entered my mind. Every visit to Cortese every employee, even the service guys, say hello! That is important to me because of an extensive customer oriented career and it is the reason I am now a customer for life and I have already begun telling people to visit Cortese and Tim. Nice work! More
I had a wonderful buying experience at Cortese. Shane Chapin made the buying process easy and fun. I was able to get the exact car I wanted and pick it up within 2 days. I would highly recommend Cortese Chapin made the buying process easy and fun. I was able to get the exact car I wanted and pick it up within 2 days. I would highly recommend Cortese and specifically Shane Chapin. More
Recommended through a friend and was very happy with the service I received. He was both professional and friendly. I enjoyed my experiece at Cortese Ford! service I received. He was both professional and friendly. I enjoyed my experiece at Cortese Ford! More