
Cortese Ford Lincoln
Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,353 reviews
I just bought a 2012 Ford Focus. I love the car. Shane Chapin, my sales associate, wasn't just a sales man, he treated me like a friend. I will tell all my friends, and people I know, to shop at Cortese Chapin, my sales associate, wasn't just a sales man, he treated me like a friend. I will tell all my friends, and people I know, to shop at Cortese Ford. I give them five stars. More
We saw a vehicle on the internet, called in, spoke to salesperson,Bill Clifford and made an appointment to test drive the car. Bill explained every aspect of the vehicle and told us the asking price. The salesperson,Bill Clifford and made an appointment to test drive the car. Bill explained every aspect of the vehicle and told us the asking price. There was no pressure to purchase, Bill was friendly, knowledgeable and professional; no 'car salesmen' mentality. After a couple of days to consider the purchase, we called him with an offer, which included an extended warranty and a trade-in. Bill countered once ($400 over our offer) and we agreed to what we believed to be a fair price. We needed the paper work sent out of state for signatures and the staff at Cortese preformed all the necessary steps to close the contract within days. We purchased a vehicle from Cortese with: a courteous salesperson without pressure and got a fair price How many time can someone say that! PS: I have already recommended Bill twice. More
This is my fourth attempt to recognize this dealer and these exemplary people, for some reason my evaluations are being pulled by Dealerater without notification or a reply to my complaint to them about i these exemplary people, for some reason my evaluations are being pulled by Dealerater without notification or a reply to my complaint to them about it. I recently purchased a 2012 White Mustang GT through Stephen Moser who was very knowledgeable and through Daren(Ford Service Advisor) and Harry (Technician) set the Mustang up exactly as I requested.Joe DiGuardi(Finance Manager) got a great bank rate for me also. This is a great dealer and that is why I'm a repeat customer and recommend them to friends and family. More
It has been a pleasure to know Tommy Ciavarri. I found him a very friendly salesperson and he cared to answer many questions. He respected me as a deaf customer very well and we did not have any communica him a very friendly salesperson and he cared to answer many questions. He respected me as a deaf customer very well and we did not have any communication problems at all. Our patience worked very well and I eneded up purchasing a new car! I would recommend him to work with other deaf customers when occurred. And another thing he was very polite to introduce his co-workers to me and this showed me that he works well with his peers. More
My husband and I just bought our used car from Cortese and was very impressed with the fast and friendly service we received. After we bought our car we notice the headlight had some water in it and was and was very impressed with the fast and friendly service we received. After we bought our car we notice the headlight had some water in it and was really cloudy. I called up our sale rep. Wayne Rainey and explained the situation to him and he said to bring it right and would have one of service guys look at. We spoke with Charles Halter and he said they would have to order a new one and would be able to put it in as soon as it came in. The next day we got a call from them saying it was in and to come right up so they can replace. We got there and it took them about 15 minutes to replace the old one. We were so please and impressed with the fast service we received. Most of all we were happy that the $200.00 headlight was covered under our 60 day warranty and we did not have to pay a thing. Thank you Cortese for your excellent service you had given my husband and I. More
Everything about the dealership was exceptional. The computer sales department was very helpful and courteous. Our sales professional Joshua O'Campo was top-notch and made the sales experience very enjo computer sales department was very helpful and courteous. Our sales professional Joshua O'Campo was top-notch and made the sales experience very enjoyable. The sales manager was completely honest and informative about our purchase. Our pickup of the vehicle was our best ever. A special thanks to the Cortese family. Dan Ulmer More
My husband and I had one of the best experiences purchasing our used car. It was a very friendly and clean environment. We were treated with great respect and we did not feel as though we were jus purchasing our used car. It was a very friendly and clean environment. We were treated with great respect and we did not feel as though we were just another customer. They took the time to help us. We did not feel like we had to purchase a car from you. More
Tim May listened intently to our needs and requirements for a vehicle. Tim also recognized our financial status and provided a vehicle that was within our budget and fullfilled our needs without trying to for a vehicle. Tim also recognized our financial status and provided a vehicle that was within our budget and fullfilled our needs without trying to place us in a vehicle that was beyond our means. The execution of the transaction was handled expertly and we drove out with the vehicle in less than 24 hours. Tim was very professional. Tim's approach seems family orientated and understanding of the customer. We appreciate these quailities and will first consider Tim for our future business. More
This is the second vehicle that we have purchased from Cortese Ford. We know that their service personnel are excellent. We found a good deal on a great Explorer. Tommy listened to our needs and concerns Cortese Ford. We know that their service personnel are excellent. We found a good deal on a great Explorer. Tommy listened to our needs and concerns and addressed them as we shopped. We only needed to do a few little things and Tommy took care of the rest of the details for the sale. More
Anna Moretti (Sales) was a pleasure to deal with - professional and extremely knowledgable. I have had great experiences with the service dept at this dealership in the past (Bob B). This is the first professional and extremely knowledgable. I have had great experiences with the service dept at this dealership in the past (Bob B). This is the first vehicle I've purchased here but probably not the last. I feel I got a very fair price and actually look forward to buying my next vehicle here (providing Anna is still here the next time I need a vehicle). More