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Cortese Ford Lincoln

Rochester, NY

4.6
2,347 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports, as well as the newest edition to the family, Cortese Cycle Sales. At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for your convenience. A Better Experience...Always a Great Price! Free CarFax reports! Free online trade evaluatiions! Get Pre-Approved financing in seconds! Over 1,000 vehicles to choose from! Same day delivery! Please consider Cortese Auto Block for your next vehicle purchase, service, parts, accessories, collision repair, or car rental.
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2452-2500 West Henrietta Road

Rochester, NY

14623

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Showing 2,347 reviews

October 23, 2011

I had an 11:30 amd appt and needed my car back in an hour tops to make it to a demonstration I was doing. I had to be there by 1:00 pm to set up and discuss things with my hostesses. I was having an oil chan More

by DLillie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
October 18, 2011

Ron was very knowledgable and professional. He walked me through all the features and put me in a car I would like. Actually, I love it! More

by skyline9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Christiano, Ron Christiano
October 16, 2011

The salesman never offered a business card or even offered to show a vehicle to me, nor did he offer me a test drive. The "offer" was hand written on the copy of the Jeep printout that I had brought w More

by nutcase63
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joshua C
Oct 17, 2011 -

Cortese Ford Lincoln responded

I apologize for your experience with your salesperson at our dealership. Please contact me if you would like to discuss this matter, I would like to earn your business. Thank you, John Cortese

Oct 31, 2011 -

Cortese Ford Lincoln responded

We are surprised to hear about your experience with Josh O'Campo at Cortese Auto Block. Josh is one of our best sales representativesat Cortese Jeep and has a 4.8 satisfaction review rating on DealerRater. Josh has a process that he executes with military precision for all his clients so everyone gets treated the same. We interviewed Josh and you had already driven a Wrangler and just wanted numbers. Josh always presents his numbers on his tablet in Excel to break down everything including all the fees, taxes,rebates, etc. Upon further communication with you, it seemed that the issue was not how you were treated, but to get us to lower our best price to you even more. If a different dealer beats our deal fair and square, that’s business and we thank you for the opportunity to earn yours!

October 12, 2011

Bob Harmor,was very friendly, thorough and even made sure Bob Harmor,was very friendly, thorough and even made sure I knew how to use the Bluetooth along with personal devices. Sat and Chat with my family w More

by blatina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Bob Harmor
October 09, 2011

I went in to the dealership like anyone does, expecting a hassle, and the typical car salesman routine. Not the case here. Josh was great. He was knowledgeable, friendly, and most important honest. He found More

by Shawn Rathke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh O'Campo
October 03, 2011

Very positive experience from the begining. A call back within fifteen minutes after sending an email. They had a meeting set for the time I specified the next day with an experienced salesman. No hassels More

by cgreen9866
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Hilner, Dave Hilner
October 02, 2011

Everyone at this dealership was very professional and My sales person did not pressure me into buying anything but took the time to find a car suitable for me and in my price range and was very flexible as More

by Koooooll
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Smith
September 29, 2011

First I want to say this dealership was Fantastic. They really went out of there way to help me out of the bad situation I was in. As a result I still was able to get a new truck and not be lopsided. The s More

by sknutowicz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Ciavarri, Tommy Ciavarri
September 28, 2011

very helpfull, helped install childerns car seats and went over every new feature on the car, plus going over the the old ones that I had on prior model More

by gcamardo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim May,Jared Lee, Tim May
September 27, 2011

This was our first visit to Cortese, we had not planned to buy a vehicle but had decided to start looking after we saw an ad in the paper. We met with Tizo who showed us the Jeep Liberty we were intereste More

by lharring
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tizo Maduro
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