
Cortese Ford Lincoln
Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,347 reviews
Shane W. Chapin was my sales consultant. Shane was very helpful in helping me select a vehicle that I was interested in. Shane explained the entire process to me and was very straightforward. After the pur helpful in helping me select a vehicle that I was interested in. Shane explained the entire process to me and was very straightforward. After the purchase Shane showed to me in great detail all the features of the vehicle. I would recommend Shane and Cortese to any one interested in purchasing a vehicle. This was by far the best car buying experience I have ever had. More
We recently bought a 2011 Ford Escape from Cortese Ford. Our sales person was Dave Eichelberger. This was our first experience buying from Cortese Ford. The sales staff were very straight forward and gave Our sales person was Dave Eichelberger. This was our first experience buying from Cortese Ford. The sales staff were very straight forward and gave us a great deal on the car we wanted. The Escape we had in mind was not available on their lot, so someone drove all the way to Pennsylvania to pick the one up we wanted! Our phone calls and questions were addressed promptly. We will certainly recommend Cortese Ford to our friends and family, and will come back for furture car purchases! More
Bob in Mitsubishi Service is always a "10"! He provides service with a smile every time. He patiently attends to all customer inquiries and needs. He makes me believe that not only does he want provides service with a smile every time. He patiently attends to all customer inquiries and needs. He makes me believe that not only does he want to be at work, but that he loves what he does, and is proud of his employer and work. This speaks volumes for Cortese. Thank you, Bob, for making getting my car serviced a stress free and easy task! More
We have bought a car from Anna before and she is very knowledgeable and considerate. We enjoyed that experience, so when it came time for our next purchase we choose to see her first. We had also met D knowledgeable and considerate. We enjoyed that experience, so when it came time for our next purchase we choose to see her first. We had also met Dave before and he also had extensive knowledge about the brand he was selling. It was reassuring to work with both, since Anna was on vacation and we changed plans and Dave stepped in to help when we decided to pick up truck early. Overall it was a very pleasant experience. More
Salesgirl was very nice . Used care manager was a total prick ! Told me a vehicle I drove and was interested in was sold when I made a second visit on the same day . The vehicle was not sold , in fact , $2 prick ! Told me a vehicle I drove and was interested in was sold when I made a second visit on the same day . The vehicle was not sold , in fact , $2000 was added to the quoted price when I checked back 2 days later . They were fair in the pricing of this one particular vehicle but I did not feel comfortable dealing with them when the vehicle mysteriously became available again with a bigger price tag . Be careful when dealing with this dealership if you are in the market for a used car . Do your homework and get price quotes in writing . More
I purchased 2011 Jeep Liberty Jet. From the owner at the top to the mechanical techician, everyone is really friendly and respectful. They believe that you are important and priceless. I have purchased from top to the mechanical techician, everyone is really friendly and respectful. They believe that you are important and priceless. I have purchased from other dealerships but this dealership, Cortese Jeep is outstanding in everything they did to make my wife and I happy. I would bring my own mother to buy a vehicle at this dealership. So, many dealerships are really only interested in the initial sale and if you encounter any problems you are on your own. John Cortese and his team is very much concern with your entire experince of purchasing at their store. When people are not sincere it will show-up rather quickly. I'm so gald I went to Cortese Jeep and not where I brought my 2009 Jeep. Cortese Jeep is a wonderful place to purchase the vehicle of your dreams. More
My sales man was Tom fogg. He was great. Most of all he didn't try to put me in something I didn't want. Also I got a nice interest rate. AWESOME PLACE TO BUY A VEHICLE :) didn't try to put me in something I didn't want. Also I got a nice interest rate. AWESOME PLACE TO BUY A VEHICLE :) More
Joshua O'Campo is a straight shooter who listened to what I wanted & helped me to get it. I have purchased many new cars & I can honestly say this was the best experience I have ever had.I would buy another I wanted & helped me to get it. I have purchased many new cars & I can honestly say this was the best experience I have ever had.I would buy another car from him tomorrow. More
I have exclusively owned and driven Hondas/Acuras for 20+ years. I was persuaded to try the Ford Fusion because of the good write-ups given by the rating companies. I test drove it at Cortese and worked wi years. I was persuaded to try the Ford Fusion because of the good write-ups given by the rating companies. I test drove it at Cortese and worked with a fabulous salesman, Tom Ciavarri. First off, other sales folks were in the showroom, but it was Tom who reached out to welcome me. I truly was not planning on purchasing a car that day, and told him so up front. Nonetheless, he took the time to provide all the information about the car and answered all my questions for me to decide it was the one for me, and the right time, without even going back to test drive the Accord or the Acuras. Tom explained available car options in a concise manner and after very little back and forth, I had a price, with the various leasing versus buy options, including an understanding of the true value given for my trade. When I went home that night to compare my purchase with information on the web on pricing, trades, etc., I knew I made a very wise and money-saving decision. The finance guy, Joe Diguardi, was equally professional. He viewed his job as providing the complete information for me to make informed decisions, and not to pressure me in any way. Delivery went smoothly, including a meeting and short chat with my service guy. Cortese, and Tom in particular, exceeded all my expectations regarding purchasing a new car, and I highly highly recommend him and Cortese. More
After I drove off the lot at Cortese Dodge in Rochester, NY the Sales department refused to communicate with me. The salesman promised to fix all of the minor issues, most of them under warranty, before I NY the Sales department refused to communicate with me. The salesman promised to fix all of the minor issues, most of them under warranty, before I drove off. Unfortunately he never came through on any of the promises he made. Messages left for the President of the company (Just call me, John Cortese with any problems!!) were also not returned. So, once you leave the lot here, don't expect any service whatsoever. Over two weeks for the salesman to schedule a service appointment, because he was sick, then he was busy with end of the month, then he was the only one on the sales floor, then he just doesn't know how to use a phone I guess. An endless supply of excuses. Met with his Manager on saturday because he's going to 'take care of me'. Went over the car completely. Was there for 2 hours and got my overdue first oil change. They also scraped factory paint off front wheels because wheels were not sitting properly - causing a clicking noise in reverse. Before I leave he tells me he will call me 10:30 am this Monday with an appointment for warranty service. Monday at 4:15 pm I call him and he doesn't know who I am at first, then he tells me he was supposed to call me by 10:30. But jokingly, he never apologizes. Instead he gives me excuses and tells me he has been at his desk for "8,500 hours and it's the end of the month". Then he tells me he will call me back in 15 minutes. 2 hours later, [U]I call him again[/U] and he tells me I can drop it off the next night. No way in hell I'm I ever going back to Cortese Dodge. Went to Vision Dodge and got set up with the Sales Manager and Service Manager. The whole atmosphere was Professional from the moment I walked onto the sales floor to every one I passed in the Service Dept. Night and Day compared to the lack of enthusiasm and unprofessional manner every where you look at Cortese. Most of the issues are under warranty, so no $$ problems for me. Shame on Cortese Dodge for such horrible Customer Service. It was disgusting the way I was treated after purchasing a 2011 RT classic, and making every effort to clearly communicate to them what they needed to do to make it right. They need to grow up over there. You'll get better treatment from the kids at McDonalds, and fries!! This was the readers digest version too. Too disgusted to go into further detail. More