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Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,254 Reviews

1,254 Reviews of Cortese Ford Lincoln - Service Center

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March 11, 2019

problem solved quickly and painlessly I dropped my car off for some warranty work. Cortese provided shuttle service home and back (with a very friendly and courteous driver named Dick) I w More

by mizlobb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Rosseter
Jun 14, 2019 -

Cortese Ford Lincoln responded

Reviews like yours provide encouraging feedback. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

March 11, 2019

Great service Had the hood latch assembly replaced. Told it would take up to 3 hours. In an out in 45 minutes . Very pleased with service and efficiency More

by TIMDOWNS2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2019 -

Cortese Ford Lincoln responded

Timdowns2, we appreciate your recommendation of our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Samantha Cortese Customer Relations Manager 585-277-3214

March 10, 2019

I went in to have my F150 serviced. I came into have my truck serviced and Tom Ciavarri who was my salesmen of the vehicle went out of his way to make sure I was taken care of. He conti More

by F-150 4 Life
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Ciavarri
Jun 14, 2019 -

Cortese Ford Lincoln responded

F-150 4 Life, your comments keep us motivated and working hard for all our guests! Safe travels! Samantha Cortese Customer Relations Manager 585-277-3214

March 08, 2019

Repair in timely manner Had rear hatch repaired due to the back window broke and glass jammed in the hatch mechanism. Was fixed in one day with a appointment. More

by tim768
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service - Al Rosseter
Jun 14, 2019 -

Cortese Ford Lincoln responded

Tim768, thank you for leaving such a great review and high star rating. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Samantha Cortese Customer Relations Manager 585-277-3214

March 07, 2019

Great service Job well done Patrick made sure i was well taken care of fast, job well done, i will always recommend ford for all service 👍👍 Patrick More

by oakleycraig60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2019 -

Cortese Ford Lincoln responded

We are happy we could make your experience a positive one! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Samantha Cortese Customer Relations Manager 585-277-3214

March 06, 2019

oil change and more signed up for an oil change and top off the fluids. your service rep recommended that i rotate the tires something i wanted to do but forgot to ask fo More

by hsawolf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Halter
Jun 14, 2019 -

Cortese Ford Lincoln responded

Hsawolf, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again! Samantha Cortese Customer Relations Manager 585-277-3214

March 04, 2019

experience As always your service department makes it easy to schedule appointments. Your service advisers are very courteous and listen to my concerns and answ More

by jcpowell45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Vanorden, Al (do not recall last name), Shane Chapin, Naim Daniels
Jun 14, 2019 -

Cortese Ford Lincoln responded

Jcpowell45, thank you for your wonderful response to the quality of service our Staff provides! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Samantha Cortese Customer Relations Manager 585-277-3214

March 04, 2019

Always a good experience. Always have a good experience when having our vehicles serviced at Cortese Ford. Service staff are always courteous and take care of you when your the More

by GREGORY.HALE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al and Darrell in Service Dept.
Jun 14, 2019 -

Cortese Ford Lincoln responded

Gregory.hale, we appreciate your feedback of our Staff's outstanding service! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Samantha Cortese Customer Relations Manager 585-277-3214

March 04, 2019

Good experience Scheduling was a breeze. Patrick in service is easy to work with and attentive to making sure everything is handled. Work was quick and thorough. More

by Jd9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2019 -

Cortese Ford Lincoln responded

Jd9, we appreciate your recommendation of our dealership! Please let us know if you have any additional questions about services you received and thank you again for choosing Cortese Ford Lincoln, Inc.! Samantha Cortese Customer Relations Manager 585-277-3214

March 03, 2019

Great Service I was very pleased to be seen quickly, problem diagnosed and correctly in a very efficient manner. Everyone was very friendly and helpful. Mary (Glen More

by gwadsworth57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al
Jun 14, 2019 -

Cortese Ford Lincoln responded

Gwadsworth57, thank you for your kind words and congratulations on your new vehicle! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels! Samantha Cortese Customer Relations Manager 585-277-3214

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