Keith Osier
Service Department Manager
Cortese Ford Lincoln
2400-2500 West Henrietta Road
Rochester, NY 14623
Dealership Experience
25 yrs, 1 mo
Industry Experience
30 yrs, 1 mo
Languages Spoken
English
270 Reviews
Write a Review270 Reviews of Keith Osier
July 23, 2026
Love the service department! Great customer service, quick turn around and the convenience of dropping off and/or picking up the vehicle adds a stress free factor, we all know ho Great customer service, quick turn around and the convenience of dropping off and/or picking up the vehicle adds a stress free factor, we all know how expensive things are so its nice not to stress about how to get to and from the dealership! Thanks Keith and Darren, and the Service Team. More
Other Employees Tagged: Darren Van Orden
July 22, 2026
Can’t say enough about how well I was treated. They were all awesome. They listened & resolved issues when they needed to be, but most of all they listened. They were all awesome. They listened & resolved issues when they needed to be, but most of all they listened. More
Other Employees Tagged: John Cortese, Darren Sneddon, Phil Valenti, Samantha Cortese, Darren Van Orden , Serena Flesch
July 13, 2026
Was very nice, respectful and helpful and learn much more about my truck and didn’t take long for service about my truck and didn’t take long for service More
Other Employees Tagged: Jack Hawes
July 10, 2026
Being in the transportation industry and owning a courier business has had me bringing my vans in for service plenty of times. Every time I have been to this location I have been met with nothing but friendl business has had me bringing my vans in for service plenty of times. Every time I have been to this location I have been met with nothing but friendly faces, attentive technicians, and an overall good experience. Would recommend for anyone looking for fair and transparent service More
Other Employees Tagged: Scott Rhodes, Jack Hawes, Darren Van Orden
July 09, 2026
They make Servicing your vehicle a smooth process. I was kept in the loop with updates and completion down to the penny! I was kept in the loop with updates and completion down to the penny! More
Other Employees Tagged: Darren Van Orden
July 02, 2026
I had a New York State inspection done this week. It was very quick and easy. The waiting room was very comfortable and even had a space for setting up a laptop to do work. One of the Service guys It was very quick and easy. The waiting room was very comfortable and even had a space for setting up a laptop to do work. One of the Service guys buffed out a small scratch in my door too and didn’t even charge me. I was so happy. More
Other Employees Tagged: Scott Rhodes, Jack Hawes, Darren Van Orden
June 16, 2026
We have been loyal customers of Cortese Ford for 19 years. Their Ford service department is best. Darren, Keith, Tommy and the rest of the crew are knowledgeable, friendly, extremely helpful, accommod years. Their Ford service department is best. Darren, Keith, Tommy and the rest of the crew are knowledgeable, friendly, extremely helpful, accommodating and their work is done correctly, in a timely manner. We strongly recommend Cortese Ford. More
Other Employees Tagged: Darren Van Orden , The mechanic- Tommy
May 29, 2026
Cortese has excellent fast fianaceing about a hour or so in and out and the staff is so friendly not because you are buying a vehicle that's just the way Cortese family is and multiple check ups how do you in and out and the staff is so friendly not because you are buying a vehicle that's just the way Cortese family is and multiple check ups how do you like your new vehicle that's the difference between a corporate companys and a family owned my process at cortese was so smooth I went back following week a bought another vehicle process even faster just unbelievable cortese is number 1 in customer service Recommend you won't be disappointed. Thank you Cortese for a smooth experience that's how buying a vehicle should be . More
Other Employees Tagged: Phil Valenti, Samantha Cortese, Michelle Reed
April 30, 2026
From top to bottom the Cortese family always goes above and beyond for local service and response time. John Jr. and Daren continue to help our local business fleet on a recurring bases time and again. and beyond for local service and response time. John Jr. and Daren continue to help our local business fleet on a recurring bases time and again. More
Other Employees Tagged: John Cortese, Scott Rhodes, Jack Hawes, Darren Van Orden , Patrick Zimmerman
November 20, 2025
Great service. Darren was very helpful in getting my vehicle fixed. Thank you very nuch Darren was very helpful in getting my vehicle fixed. Thank you very nuch More
Other Employees Tagged: Darren Van Orden

