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Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,254 Reviews

1,254 Reviews of Cortese Ford Lincoln - Service Center

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April 20, 2021

They did a fairly decent job. No loaner was provided which is not right considering that it was Ford's problem and they were at fault. More

by jackie
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 14, 2021

The service my vehicle received was amazing from everyone involved and I would like to thank each and everyone. These folks know what they are doing with Ford vehicles. More

by msgsteven
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 13, 2021

Got in and out on time was nice they had Saturday hours my appointment was for 8 o’clock they got me in before and was out by 8:30 More

by nickgrizz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 12, 2021

Darren was able to get everything done in one appointment. Clear communication & quality service equals a positive experience. Parts ordered came in earlier than expected & I was informed promptl More

by mmmorrismt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren
April 09, 2021

Darren helped with my service, he was friendly. Clearly explained everything that I needed done and the service was good. I would recommend this dealership for your Ford needs. More

by ajwright714
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 08, 2021

2020 black label nautilus was servced by jack and ed. they also checked the status of my rear led stop light.they excellent service technicians! More

by rorczyk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Cavallario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Whaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Williams
April 07, 2021

I dropped the car off for a 7:30 am appointment so I was hoping it would be ready by noon but it wasn't done until 3:00 pm because it wasn't started until late morning. Not a big deal but the concept of sc More

by mpb9980
Recommend Dealer
Yes
Employees Worked With
Daren
April 02, 2021

Dealership failed to run the diagnostic requested. I was forced to call Ford pass and have them run the diagnostic. They found the error code Which created me all kinds of issues with my time and availabili More

by hbo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Cortese
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2021

Darren VanOrden and his team did a great job repairing the A/C in my truck. They had to take the entire interior out and put it back in. I am very impressed. Thank you More

by kyderr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren VanOrden
March 29, 2021

Patrick provides great customer service each time I have to take one of the vehicles in to be fixed or looked at. This past experience was no exception as the service from Patrick along with the technician More

by mbohanon1981
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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