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Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,255 Reviews

1,255 Reviews of Cortese Ford Lincoln - Service Center

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March 20, 2020

NYS inspection ,oil change and multipoint inspection Good and fast service. I had the New York State vehicle inspection completed in addition to having the multipoint inspection of the Mustang. Also comp More

by dpeters5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2020 -

Cortese Ford Lincoln responded

Thanks for the great review!

March 20, 2020

Cortese Ford - great service I bought my Explorer from Cortese over 3 years ago and they have serviced it since. Al, my service manager, has made sure that I've received my warra More

by kkane18
Recommend Dealer
Yes
Employees Worked With
Al (service)
Apr 08, 2020 -

Cortese Ford Lincoln responded

Thanks for the great review about Al!

March 18, 2020

They were absolutely amazing!! I’d definitely go back there for another car!! And recommend anyone else going there as well!! Anthony, Travis and Chris were amazing More

by megan272013
Recommend Dealer
Yes
Employees Worked With
Anthony Rainey
Apr 08, 2020 -

Cortese Ford Lincoln responded

Thanks Megan!

March 09, 2020

Everyone is wonderful, helpful, and friendly. I am always kept up to date on all service required. Always dine in a timely manner. Great customer service! More

by uellie
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2020 -

Cortese Ford Lincoln responded

Thanks for the great review!

March 09, 2020

Oil change,tire rotation Seem to be efflient,friendly, explained ford rewards points,how it works,how many I had how to use them and entered me into the system. More

by sammycaste
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al rosseter, Lou Siragusa, Bryce Seeley
Mar 10, 2020 -

Cortese Ford Lincoln responded

Thanks for the great review!

March 09, 2020

oil change I had brought in my wife's Ford Edge 2 weeks ago for "the works" and now brought my F150 in for an oil change Got to use my Ford points and only had More

by Donski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al at the service desk.
Mar 10, 2020 -

Cortese Ford Lincoln responded

Thanks for the great review! We greatly appreciate the feedback.

March 08, 2020

amazing Always look forward to seeing Patrick Zimmerman at Cortese Service department. He is very friendly and courteous. You can count on your car being serv More

by JAMA11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 10, 2020 -

Cortese Ford Lincoln responded

Thanks for the great review of Patrick!

March 05, 2020

Had my car serviced, it was a bit pricy. It needed more work done to it then I anticipated but it was done in the time thy said it would.. Like I said it was a bit pricy. More

by rhowie3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2020 -

Cortese Ford Lincoln responded

Thanks for the feedback! We appreciate the good review. Samantha Cortese

March 05, 2020

Repair work Service department if overall very organized and friendly. Car is ready when promised and experience was good. I was unfortunately unable to have re More

by NathanAmy15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Rossier
Mar 10, 2020 -

Cortese Ford Lincoln responded

I am sorry that you were not happy with the pricing. Next time please call me directly and I will do my best to help you out. Samantha Cortese Customer Relations Manager 585-277-3214

March 02, 2020

Service was prompt and everyone was very friendly and helpful. I had to get my alignment done and I appreciated being shown the as-found/as-left report. Thank you! More

by macauchy
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2020 -

Cortese Ford Lincoln responded

Thanks so much for the great review!

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