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Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,254 Reviews

1,254 Reviews of Cortese Ford Lincoln - Service Center

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November 30, 2019

steering wheel issues He have been honest with me about what's kind of issues that needs to be resolve. He communicate well with me and he is willing to text me and let me More

by klfuhrer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2019 -

Cortese Ford Lincoln responded

We appreciate your feedback of our Staff's outstanding service!

November 29, 2019

Smooth and uneventful. Small issue with modem in new truck. Taken care of very quickly. Sales and service staff very attentive and answered any and all questions I had. More

by audiodavem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Ciavarri
Dec 02, 2019 -

Cortese Ford Lincoln responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Cortese Ford Lincoln, Inc.!

November 27, 2019

Replace Front Drive Shaft The replacement went as expected. The cost was as I was quoted and they had the part installed when promised.Overall a ver professional experience. More

by DAVID.YUHAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2019 -

Cortese Ford Lincoln responded

David, thanks for your praise and kind comments about our team.

November 22, 2019

Customer Service I came in @8am for a remote starter. Waited 5 minutes for a shuttle home. By noon my car was ready picked up SUV was home in no time. Really apprecia More

by Hall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Rosseter
Dec 02, 2019 -

Cortese Ford Lincoln responded

We appreciate your feedback of our Staff's outstanding service!

November 22, 2019

Warranty Service It's been several years that i have used your location, bad experience in the past. That has all changed. Customer service was outstanding, prompt, p More

by WSEEFRIE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug ? the shuttle driver
Dec 02, 2019 -

Cortese Ford Lincoln responded

Thank you for your wonderful response to the quality of service our Staff provides!

November 21, 2019

Do the job, always try to oblige Good service, good work. Usually they try to accommodate my needs when they can. Speed and efficiency good. Need a better waiting room. email respons More

by Simon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2019 -

Cortese Ford Lincoln responded

Thank you for taking the time to notice those efforts and for leaving such an awesome review!

November 20, 2019

Excellent Service Made service appointment on website, Service Department was ready when I arrived, Oil Change and Tire Rotation completed very quickly. Friendly servic More

by gjhiii58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2019 -

Cortese Ford Lincoln responded

Awesome to hear! We pride ourselves on customer satisfaction. Thank you !

November 19, 2019

Great Service! Al and his team did a great job in servicing my F250. I have not always had the best service with Ford Dealers. I recently located from Colorado and More

by Kellie S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al, Doug
Nov 21, 2019 -

Cortese Ford Lincoln responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Cortese Ford Lincoln, Inc. for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

November 19, 2019

My appointment was at 10:00 and my car was taken in promptly at 10:00. Inspection was done and all was checked and done in timely manner. Then all was explained to me! More

by buffy
Recommend Dealer
Yes
Employees Worked With
Ed Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2019 -

Cortese Ford Lincoln responded

Thank you for taking the time to notice those efforts and for leaving such an awesome review!

November 19, 2019

Great service I’m very pleased with the speed and effectiveness of the service as well as the process around reminder of when the vehicle is due for service Cort More

by Rajpatwa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Whaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren..., Dave Robinson, Ryan Pancione
Nov 21, 2019 -

Cortese Ford Lincoln responded

We appreciate your recommendation of our dealership!

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