Corwin Buick GMC Cadillac Reno

October 4, 2013, my boyfriend and I had the worst experience possible at the Reno GMC Buick Car dealership. It started this morning around 10am, my boyfriend called me to inform me that he was bringi experience possible at the Reno GMC Buick Car dealership. It started this morning around 10am, my boyfriend called me to inform me that he was bringing home a car he thought I would like to test drive. He pulled up with a Nissan Altima 2.5 S 2012. I didn't think I was going to like it, until I saw and drove it. I instantly fell in love!! I drove it back to the dealership, where we started talking about prices. My boyfriend said if we could have an out-the-door price of $13,200 (my approved loan amount), we would take the car today. Our sales representative, Ryan Smith, talked to his manager and AGREED TO THE PRICE! We get into paperwork, I call and get insurance on the car, finish signing the loan, and print the check to sign the amount over to them. (By this time, it is now 1:30pm). Ryan said he was going to take the documents to his manager for the final approval. About 10-15 minutes later, Ryan's manager shook both of our hands, and informed us that they gave us the price for "the wrong Nissan Altima". He said the price that he gave us was for a Nissan Altima 2008, and they confused the cars. He asked "What's more important to you, the cost of the car, or the cost of the monthly payments?" He also asked if I could raise the amount of my loan, to which I told him I picked this price with a 48 month payment plan because it is perfect for my budget and I don't want to pay for a loan for 72/60 months. He gave us a "marked down price" for the 2012 which was still far out of my price range. I was appalled at how they handled the situation, mainly because the entire ordeal was a scheme to get us stuck in paperwork and then raise the price. I took my business to Reno Toyota, where Shaun Taylor took great care of me and got me a 2012 Nissan Versa 1.8 SL in my budget. I will always take my business there now. More

I gave an awesome rating because Joelene Strozzi made my husband and I feel very comfortable, she helped us with everything we needed and just is the kindest person we have ever met. I was able to get all m husband and I feel very comfortable, she helped us with everything we needed and just is the kindest person we have ever met. I was able to get all my questions answered by her and she makes you feel welcomed. We just love her, she made my buying a car experience worth wild and I am very happy to have met her. Thank you Joelene. More

One year and seven Mths ago we purchased a jeep grand Cherokee it was nice! but not what we wanted but Harold Solano worked with us and now we are in a Cadillac our dream car (SUV) Love It!, When we cam Cherokee it was nice! but not what we wanted but Harold Solano worked with us and now we are in a Cadillac our dream car (SUV) Love It!, When we came back to look at the Cadillac we meet Joelene Strozzi extremely informative on Cadillac she showed us what was in inventory for our price point, I am a very challenging customer, Herold put up with me being a challenging customer and I will continue to purchase vehicles from Harold and Joelene and Mike Gomez worked very hard to give me a very good deal and I will be a loyal customer to your company, " MY PARTNER AND I ARE SO HAPPY WITH OUR CADILLAC" one again thank you for Harold's and Joelene's outstanding attention to us as customers, look forward to continue our business relationship in the future with them...... Sincerely Richard and Bill Rafanan Vierich "THANK YOU SO MUCH" More

Joelene took a call from me on a Wednesday night....I was nervous and unwilling to give my number. However, she was very kind on the phone, not pushy and well....earned the first opportunity to see what she nervous and unwilling to give my number. However, she was very kind on the phone, not pushy and well....earned the first opportunity to see what she could do as we began the search for a new vehicle for our family. She kept us in the loop the entire time....and she delivered! Exceeded our expectations. I firmly believe that when you choose to work with Joelene you will have the opportunity to build a relationship that is not only for the "deal" at the moment....but for a lifetime. She is a woman of integrity! We will be purchasing future cars from her and I am happy to refer my family and friends to her. More

We initially were driving down Kietzke Lane to look for a truck that met our need. We had tried Jones West Ford and The Subaru dealership. Both had trucks that we looked at, but the sales person at Jones W truck that met our need. We had tried Jones West Ford and The Subaru dealership. Both had trucks that we looked at, but the sales person at Jones West Ford was not willing to work with us. The salespeople at Subaru did not even approach us. We Made it to Reno Buick GMC Cadillac and Ken walked right up to us. He was very honest, not to pushy, and definitely willing to negotiate and get us a truck that met our needs. Even when I initially could not work with the first couple of deals Ken offered us, he kept trying until he got the truck we wanted in a payment we could afford. Ken was very friendly and even when we asked Ken for some time to talk amongst ourselves, he obliged and walked away until we were ready to make our official decision. I will definitely come back to Ken for my next car. More

Joelene was so wonderful to work with and I would absolutely recommend anyone looking for a car with no hassle to go see her today! absolutely recommend anyone looking for a car with no hassle to go see her today! More

Ken was low key and listened well to what we wanted. He was patient as we tried several vehicles before we got clear of what would be best for us. It was a positive experience and different from most I hav was patient as we tried several vehicles before we got clear of what would be best for us. It was a positive experience and different from most I have had at car dealerships in the past. Jeremy helped get my keys rekeyed even though the computers were down. More

If you get Todd Baumgartner as your service advisor, heed my advice and take your vehicle elsewhere for service. This guy is terrible. He doesn't return calls for days and makes excuses for everything. I my advice and take your vehicle elsewhere for service. This guy is terrible. He doesn't return calls for days and makes excuses for everything. It's no wonder he is not on the list of employees to rate. He'd definitely get the lowest rating each time. My experience with him left a bad taste in my mouth and very disappointed because I bought my vehicle from here and it was a good experience. Too bad it wasn't the same with Todd B. of the service department. More

A great place to buy a vehicle new or pre owned. Jolene was great, by far the best sales person I have ever had the pleasure of doing business with. I bought an 06 Ford Mustang Convertible from them. The was great, by far the best sales person I have ever had the pleasure of doing business with. I bought an 06 Ford Mustang Convertible from them. The process was fast and painless. Jolene was not pushy and made sure I was happy, she even drove me to the dmv to renew my NDL after discovering it had expired the day before. The car is great, the process was great and Jolene was awesome. I would recommend Jolene and Reno Buick GMC Cadillac for your next purchase. Although I am a ford guy I will be buying my next preowned Ford from Jolene and Reno Buick GMC Cadillac. Everything from inquiring about the car online and using their live chat, and the final moments before I drove the car off the lot was the best car purchase I have ever done. Thank You More

The service i received was excelent! Joelene was very friendly and not pushy like other car dealer. Everyone there were very friendly and hospitable. I'd like to thank Joelene & Micheal for being patient friendly and not pushy like other car dealer. Everyone there were very friendly and hospitable. I'd like to thank Joelene & Micheal for being patient and helpful on my new car. More