Corwin Chrysler Dodge Jeep RAM - Service Center

On March 3rd I bought a 2020 Jeep Grand Cherokee at Corwin that had a Certified Dealer extended warranty which sold me on the Jeep in the first place. The salesman Albert was great. I had to wait for Corwin that had a Certified Dealer extended warranty which sold me on the Jeep in the first place. The salesman Albert was great. I had to wait for two additional days to pick up the Jeep to confirm the certification so I picked it up the 5th. On March 6th I realized that the windshield wipers both front and back didn't work. I drove right back to the dealer and complained that a storm was coming and I can't drive this Jeep without wipers. They said that they were super busy but will look at it. Two hours later, they still didn't even look at what caused it ( could have been a simple fuse). I drove it home without anyone even looking at it and luckily I have a second Jeep to drive over the weekend because of the storms. We set up an appointment for the following Monday at 9:00 AM. In the meantime, I found out the reason the Jeep wasn't looked at in the first place was because they had strict orders to get all the new trade-ins checked over to sell that weekend so they blew me off. ( not happy) Monday I stopped to have them look at the Jeep while I went to a doctors appointment. When I got back around 10:15, I was told that the Jeep wasn't even looked at yet because the service tech. came to work late. (like no one else couldn't look at it.) At 11:30 the Jeep still wasn't diagnosed, but said they were following the wires for the wipers. I said I couldn't wait any longer so got a loaner thanks to Joey the sales mgr. because they thought it would take all day. Well it was late in the day before we found out it was a module and it will come in a day or two. ( this tells me that the 150 point certification process was not done in the first place) The module was replaced and another component had to be replaced too, so it took a total of 3 days before I could drive the Jeep I paid for 10 days earlier. This was a big inconvenience when you consider I had to switch around the insurances 3 times with my agent not to mention my drive times ( I live 47 miles one way out of town) not to mention waiting at your customer service department at least 5 hours. All of this should have been taken care of before I picked up the Jeep in the first place. Please consider better communication between sales and the service dept. that does the certification and run the trade-in through. It would make customers more knowledgable and understanding instead of being angry of buying a produce and then the service is dropped as soon as the check is cashed. Thanks for letting me rant. More

Our buying experience was interesting for sure and frustrating initially but the situation eventually got figured out. frustrating initially but the situation eventually got figured out. More

No problems always good service and if you need a ride, they always offer that no issues they always offer that no issues More

They offer good fast service and nice people that were helpful. They also had good communication throughout the appointment. helpful. They also had good communication throughout the appointment. More

Courteous staff comfortable waiting room prompt service. It’s always a pleasure. I’m glad I bought my car there and I come there for service. It’s always a pleasure. I’m glad I bought my car there and I come there for service. More

Service manager kinda laughed off my complaint about the horrible engine sound when starting on a cold day. All I know is I’m never buying this engine again. Sucks when friends laugh at the sound of my bran horrible engine sound when starting on a cold day. All I know is I’m never buying this engine again. Sucks when friends laugh at the sound of my brand new truck More

Hannah was AMAZING! She was unbelievably helpful and informative! Any question I had, she answered it and explained it to me wonderfully. She has a great personality! Ea She was unbelievably helpful and informative! Any question I had, she answered it and explained it to me wonderfully. She has a great personality! Easy to talk to, very kind. Honestly, my experience that day was the best I have ever had. And that's not saying that my past experiences weren't good,they were good, but Hannah went beyond that! More

Leo the salesman did a great job and Ryan Erickson has always done a excellent job in the service department. always done a excellent job in the service department. More

Great customer service, fast and quality work. !They deal straight and communicate every step of the way. !They deal straight and communicate every step of the way. More

The oil change service was quick and prompt. Always confident in the service team when I bring my vehicle in to have it serviced and checked. Always confident in the service team when I bring my vehicle in to have it serviced and checked. More