Corwin Ford Spokane

Frustrating Experience with Ford Gold Certified 2020 F-150 from Corwin Ford of Spokane I purchased a Ford Gold Certified 2020 F-150 XLT Sport from Corwin Ford of Spokane on March 16, 2025, expecting F-150 from Corwin Ford of Spokane I purchased a Ford Gold Certified 2020 F-150 XLT Sport from Corwin Ford of Spokane on March 16, 2025, expecting the peace of mind that comes with a "certified" vehicle. Unfortunately, my experience has been anything but reassuring. Within the first month of owning this $30,000 truck, several issues surfaced. The undercarriage cover began to come apart, revealing rusty bolts – a surprising find on a supposedly thoroughly inspected vehicle. Additionally, I discovered that the side mirror defrosters were non-functional, and the rear driver-side stereo speaker produced a crackling sound. I promptly emailed Corwin Ford of Spokane detailing these problems, hoping for a swift resolution. Disappointingly, my email went unanswered. I then contacted my salesman, Reed, who advised me to call the service department. My call to service was rerouted to the used car manager, to whom I left a voicemail. Again, no response. Frustrated by the lack of communication, I reached out to Reed once more. He indicated he would speak to his manager. After a few days, Reed informed me he then needed to consult the finance manager. Following several more days of waiting, I texted Reed again, only to be told that his manager stated the truck was sold "as-is" and that I was responsible for the repairs. This response is unacceptable, particularly for a vehicle marketed as Ford Gold Certified and with issues identified within three weeks of purchase. It strongly suggests that several items were overlooked during the intake inspection process. Beyond the potential lapse in inspection quality, the customer service I've received has been incredibly poor, marked by a lack of responsiveness and an unwillingness to address legitimate concerns. I am deeply disappointed with both the condition of a supposedly "Gold Certified" vehicle and the dismissive customer service from Corwin Ford of Spokane. Future buyers, be wary. More

Reed was great and provided a true no hassle buying experience. He had all the info I wanted and was quick to get anything he didn't have on hand. experience. He had all the info I wanted and was quick to get anything he didn't have on hand. More

Kayla Lambert delivers great service always gets this in on time and we never have any comeback so it’s always a pleasant to come to Spokane Coral in Fort. This is Gary Kubik with Adams County Public Works. on time and we never have any comeback so it’s always a pleasant to come to Spokane Coral in Fort. This is Gary Kubik with Adams County Public Works. More

Can’t speak to the dealership but Kayla Lambert is the very best service advisor I’ve ever known. The best. Period. Personal, professional, efficient and puts the customer’s needs at the forefront to g very best service advisor I’ve ever known. The best. Period. Personal, professional, efficient and puts the customer’s needs at the forefront to get the necessary work completed. More

Very helpful! Appreciated you picking up my car & bringing it home. I didn’t get the sticker on the windshield for the next oil change date & mileage. No biggy! Th Appreciated you picking up my car & bringing it home. I didn’t get the sticker on the windshield for the next oil change date & mileage. No biggy! Thank you for your services. Appreciate the paperwork on completion of service. Do miss the car wash but gotta cut somewhere. Thank you much - Laurie Patton More

Kolten was extremely professional and proactive in helping out with our 2024 Bronco window adjustment. We really appreciated his flexibility in getting us in and getting us taken care of. helping out with our 2024 Bronco window adjustment. We really appreciated his flexibility in getting us in and getting us taken care of. More