Corwin Ford of Tri-Cities

If you are considering a purchase from CORWIN FORD, PLEASE READ this somewhat lengthy review because this is important information that affects everyone that purchases a vehicle from CORWIN FORD. Y PLEASE READ this somewhat lengthy review because this is important information that affects everyone that purchases a vehicle from CORWIN FORD. Yesterday, we purchased a pickup from Corwin Ford Tri Cities. What was seeming to be a positive experience in the beginning unfortunately left us with a bitter feeling at the end that will not be soon forgotten. After several hours of back and forth negotiations with an admittedly very pleasant salesman, BOTH PARTIES finally AGREED on a purchase price; all was well until we were sitting down in the “signing room” finalizing the paperwork. Corwin Ford had added on approximately $1,000 to the agreed upon price for 2 “accessories” on the vehicle. FYI…these “accessories” are not optional, we were told that Corwin Ford chooses to add them to EVERY car/pickup that comes to the Corwin Ford lot and then the expense of Corwin Ford’s decision to add them is then passed onto the buyer without any option to have them removed if you didn’t want them. The deceptive part of this is that the accessories are apparently not considered a part of vehicle when negotiating the purchase price, they are considered “accessories” that are added on to the price after the deal has been made but this information is not disclosed to you at the time.. Here is how it worked…..Early in the process, after both parties agreed to a purchase price, initial paperwork was shown to us stating the agreed upon price with different options of monthly payment plans were listed below. We REPEATEDLY told them throughout the negotiation process that we were solely interested in the purchase price of the vehicle, not what our monthly payments would be. After several hours of negotiating and waiting, now back in the “signing room”, we noticed that the purchase price of the vehicle had increased by almost a $1,000 even though the monthly payments had stayed the same. When we questioned them on it, it was then that they pointed out on the initial paper, in small print, it states that the cost of the “accessories” are included in the monthly PAYMENTS shown but what they fail to tell you is that the costs are not reflected in the written agreed upon price. WHAT???…isn’t the point of negotiating a mutually agreed on price is so it can’t be changed? We assumed we negotiated a price for the vehicle “as is” and Corwin obviously assumes that they can add-on the cost of THEIR choice of accessories on top of the agreed upon price after the fact. We were told that, unfortunately, the #3 salesman neglected to point this information out to us. REALLY?? We feel that this is a very DECEPTIVE PRACTICE and was only caught by us at the signing of the final papers. So just be warned….if you’re only focused on the monthly payments that are initially shown to you, you’ll never notice that these “accessories” are added to the actual agreed upon purchase price. In the end, it could be said “shame on us” for not walking out after catching this deceptive tactic but the circumstances of needing to replace our previous pick-up that had been totaled in an accident a week ago, made walking out not an option for us. What is more appropriate is “shame on Corwin” for not having the integrity to honor their word when negotiating a price. We left with a pick-up that we will enjoy but with a bad feeling that Corwin Ford uses practices that compromise their integrity. This review is just to make all buyers aware. More

I worked with Jeffery Schumacher. He was very helpful in getting us the deal on our 2019 Ford Taurus SEL. He was very friendly and knowledgeable about the car he was selling. getting us the deal on our 2019 Ford Taurus SEL. He was very friendly and knowledgeable about the car he was selling. More

Went in to buy a Ford 2010 truck talked to Daniel Medina at Corwin ford was one of the best sales people I’ve ever had in my life did wonders for me had the truck all ready for me when I got there and made at Corwin ford was one of the best sales people I’ve ever had in my life did wonders for me had the truck all ready for me when I got there and made sure that everything was good even took the time to go throw all of the trucks history with us and kept me up to date on how long it was going to take I would recommend anyone to go there and ask for Daniel anytime all of the guys and girls over at Corwin ford was great this is where you should go to buy a car or truck this guys look out for you and don’t waste your time like some car lots do they have my business any time I need a new car or truck thank you all at Corwin I love my truck Allen More

Very happy with Charger R/T! Brenden was very helpful in answering questions about the 2016 Charger R/T. It arrived in a few days via carrier with no problems. We are very happy Brenden was very helpful in answering questions about the 2016 Charger R/T. It arrived in a few days via carrier with no problems. We are very happy with the car and the price! - Dave More

Went in knowing what I wanted and they were willing to work with me to get it. Excellent service, definitely would recommend to anyone looking for a new vehicle. work with me to get it. Excellent service, definitely would recommend to anyone looking for a new vehicle. More

Great car buying experience I was very pleased with my car shopping experience when I went to Corwin Ford of Tri-Cities. Not only were they professional and friendly, they made t I was very pleased with my car shopping experience when I went to Corwin Ford of Tri-Cities. Not only were they professional and friendly, they made the new purchase of my vehicle a hassle free process. Jordan Armstrong was excellent and if you are looking to buy a new car then I recommend visiting Jordan at Corwin Ford. More

Fantastic experience We worked with Rob Moore to buy our new explorer. He was wonderful to work with and answered all of our questions. He over-delivered and exemplifies We worked with Rob Moore to buy our new explorer. He was wonderful to work with and answered all of our questions. He over-delivered and exemplifies the Corwin culture. I highly recommend you work with him during your next car buying experience. More

We were very pleased with the buying experience we had when we purchased our Ranger. Jose Larios was our salesman and answered all of our questions when we purchased our Ranger. Jose Larios was our salesman and answered all of our questions More

Two words Tanner Davis. I happened upon this dealership on line and ended up buying a car in Washington from Reno NV. No stress, no hassle sales, and dealt w the nicest young man. saved $1000s on this car on line and ended up buying a car in Washington from Reno NV. No stress, no hassle sales, and dealt w the nicest young man. saved $1000s on this car and Tanner made this the easy transaction. I’d buy all our future vehicles here and definitely from Tanner. The nicest young man and great rep of this dealership. More

Sales Just bought a car from this dealership. My sales person was Andrew Springer. He was very helpful with my purchase in every aspect.He has made contact Just bought a car from this dealership. My sales person was Andrew Springer. He was very helpful with my purchase in every aspect.He has made contact with me several times to see how things are going, I would recommend him if you are considering a new car purchase. David Stone More