Corwin Ford of Tri-Cities

Purchase of vehicle Helpful, got the options I wanted. Austin was especially helpful in getting the car from another dealer. Did not have to interface directly with other Helpful, got the options I wanted. Austin was especially helpful in getting the car from another dealer. Did not have to interface directly with others to a great extent. More

Alan was great to work with! Alan is great to work with. When I have a questions he is always available. Its nice having that piece of mind. Thanks for all your help! Alan is great to work with. When I have a questions he is always available. Its nice having that piece of mind. Thanks for all your help! More

Didn’t fix explorer right the first time Had to tow my vehicle back to the dealership to fix an issue they missed the first time. First time complained about a burning oil smell. Couldn’t fin Had to tow my vehicle back to the dealership to fix an issue they missed the first time. First time complained about a burning oil smell. Couldn’t find cause of burning oil smell but replaced my front axle. Got it back on a Monday (4/15). Had to had my explorer towed back on a Saturday (4/20) due to power transfer unit cracking and going bad. Service manager said that when they get explorers in giving off a burning oil smell it’s normally due to problems with the power transfer unit. If it’s a common problem then why didn’t the mechanic find it and fix it the first time? They fixed my explorer and I haven’t had it break down...yet. Also the service writer Cody tried to blame my husband when he told them about the power transfer unit and implied he was stupid. Happy my explorer is fixed, not happy about the service we received the first time around. Or the rude service writer questioning my husband’s intelligence. My husband is car savvy and only had the dealership fix the vehicle due to them having a car lift and it being covered by the warranty. We will be going to a different ford dealership next time I have a problem with my vehicle. I’d rather drive 30-40 minutes to deal with smarter, more professional employees. Also my mom used to be a service writer so I’m aware with how they SHOULD treat their customers. I’m not surprised though, everyone in Tri Cities has bad things to say about Corwin Ford. Now I can see why. More

Mike was an Excellent service adviser Mr. Mike Cunningham went above and beyond helping to get my truck fixed.in a timely manner and helped me out with scheduling the work and price. Mr. Mike Cunningham went above and beyond helping to get my truck fixed.in a timely manner and helped me out with scheduling the work and price. More

Great dealership and staff My salesman helped me get the right truck to pull my travel trailer. I thought I needed a much bigger truck than I actually needed. I appreciate my sa My salesman helped me get the right truck to pull my travel trailer. I thought I needed a much bigger truck than I actually needed. I appreciate my salesman steering me in the right direction and getting me in the right truck for my needs. More

Love my new truck Steve Wilson salesman was awesome. We walked around in lot quite a while before anyone came out, Steve was coming out for another vehicle and asked if Steve Wilson salesman was awesome. We walked around in lot quite a while before anyone came out, Steve was coming out for another vehicle and asked if we had been helped yet. He was a pleasure to work with. More

New Explorer! Alan was very knowledgeable and patient! I test drove 3 different vehicles to find the right one for me. Ultimately, I ended up with the Explorer. Alan was very knowledgeable and patient! I test drove 3 different vehicles to find the right one for me. Ultimately, I ended up with the Explorer. How could I go wrong with that! More

Great Experience Tiffany was wonderful to work with! She was friendly, professional and knowledgeable. We bought from Corwin a week after our first visit there. Ti Tiffany was wonderful to work with! She was friendly, professional and knowledgeable. We bought from Corwin a week after our first visit there. Tiffany said she would keep us in mind for any used vehicles that met our criteria, and she did! We had been to eight other dealerships the day we first went to Corwin. We gave our contact info and our criteria for a used vehicle to each sales person we met. No one from any other dealership called us back. Just Tiffany. That made our decision to work with Corwin and Tiffany a no-brainer. The only negative is the amount of time it takes to get paperwork done to purchase a vehicle. On the plus-side, Corwin has a great kids' area where they can stay entertained while parents are busy with paperwork. I would buy from Tiffany and Corwin Ford again. I would definitely recommend a friend or family member to shop there as well. More

Did a thorough job My car broke down on way home late Friday. They willingly took my car in, got to it Monday, and knew problem. Did take some time for parts. Intitially My car broke down on way home late Friday. They willingly took my car in, got to it Monday, and knew problem. Did take some time for parts. Intitially fix did not work, they went back in found many more problems and fixed all of them now car is running good. More

Car's features Took time to describe features and how they worked. Drove me home to pickup check for payment. Staff was helpful in filling out paper work and was tim Took time to describe features and how they worked. Drove me home to pickup check for payment. Staff was helpful in filling out paper work and was timely. More