Corwin Ford of Tri-Cities

Bad servicing of used vehicle They put me on the road with a frayed and cracked serpentine belt, factory spark plugs (on a car with 120k miles- for reference, spark plugs should be They put me on the road with a frayed and cracked serpentine belt, factory spark plugs (on a car with 120k miles- for reference, spark plugs should be changed every 50k miles), and a malfunctioning after-market speaker system hook up that cost me hundreds to repair. Dealer promised to check in, see how everything was going. Nothing more than a "Sorry!" when I have shared concerns. Here, once you are out the door, don't expect any help. Also, don't buy it when they say they are only flexible with $100 of the price (by the end of our negotiations they cut the price way more). Shady negotiating tactics and dishonest servicing of vehicle before putting it on the road. Will use a smaller used car lot with people I can trust next time. More

Thanks corwin I had a heck of a time finding something that would for my situation. Andrew did an amazing job of finding something that fit the what I was looking. I had a heck of a time finding something that would for my situation. Andrew did an amazing job of finding something that fit the what I was looking. The process took a little longer than normal because I had an appointment but they were than willing to compromise time. Once everything was done and final I walked away with a car that fit my needs. More

Loyalty My wife and I bought another new truck from Corwin - they took care of us and treated us fairly. We appreciate all the employees we interacted with - My wife and I bought another new truck from Corwin - they took care of us and treated us fairly. We appreciate all the employees we interacted with - all very kind and genuine. Thank you for treating your loyal customers with a great deal of respect and professionalism. More

This facility has undegone remarkable changes This facility in my opinion has undergone remarable changes inntge way it addresses customer concerns and repairs. The way Corwin Ford steps up to pro This facility in my opinion has undergone remarable changes inntge way it addresses customer concerns and repairs. The way Corwin Ford steps up to provide needed warranty repairs and updates to vehicle computer systems for vehicle owners is a very positive achievement. More

Oil change The service coordinator who checked me in was great. He was able to get my car in on the same day I called and it was done that day as well. The service coordinator who checked me in was great. He was able to get my car in on the same day I called and it was done that day as well. More

Indifference I won’t be back and cannot in good faith recommend this dealership. No honesty or interigrity in the process. Zero follow up after the sale. I won’t be back and cannot in good faith recommend this dealership. No honesty or interigrity in the process. Zero follow up after the sale. More

Installed extended stepside on F250, programmed remote start My wife brought the truck in. She said she was treated EXTREMELY well, and was personally tended to at all times during the process. Wonderful experi My wife brought the truck in. She said she was treated EXTREMELY well, and was personally tended to at all times during the process. Wonderful experience for her. She was very impressed and happy. More

Very nice Great to deal with very nice they did a good job. Easier to deal with then regular service people thanks so much for good service Great to deal with very nice they did a good job. Easier to deal with then regular service people thanks so much for good service More

Review The service center is always friendly and professional. I use them for my personal vehicle and work vehickes and am happy on both sides. I would recom The service center is always friendly and professional. I use them for my personal vehicle and work vehickes and am happy on both sides. I would recommend them to anyone. More

Liars Even senior management will lie to you. Took a used car in to these people to sell. They told me the bearings were bad on the supercharger on my car, Even senior management will lie to you. Took a used car in to these people to sell. They told me the bearings were bad on the supercharger on my car, and that it was going to be $2500 to fix before they could sell it so they discounted what they told me that they would give me for the car by the $2500. Turned out that there was nothing wrong with the supercharger on my car and it went for sale the very next day! Buyers/Sellers be ware!!!!!! More