Corwin Ford of Tri-Cities

Ford F350 Purchase This was our first time actually looking at fords at this location. We were first helped by James Hooper, who made our initial experience there a gre This was our first time actually looking at fords at this location. We were first helped by James Hooper, who made our initial experience there a great one. We were not sure if we were going to purchase a Ford, and Hooper did not pressure us at all over that. We were able to take our time and debate what we wanted to do. Really really liked how Hooper handled us the first time we were in. When we were able to make it back, Hooper was not in, so Austin Harvey helped us. He was very knowledgable on the trucks and was able to answer all of our questions. He made our purchasing experience smooth and easy. Both salesman were easy to deal with and if we were to purchase again either one of them is who we would choose to use. Fantastic experience, cant stress it enough! We would also like to recognize Chandler Firth, the accessories manager. He too was a big help! He took his time to help us choose all our accessories and worked with us to make truck look how we wanted. It turned really good and we are very Happy. Thanks! More

I didn't have a very long wait. Service is great, and staff are nice. Only problem is the waiting room chairs are so low that I could barely get up. Old people need higher seats. Res Service is great, and staff are nice. Only problem is the waiting room chairs are so low that I could barely get up. Old people need higher seats. Rest room was spotless, and waiting room was clean and offered coffee. More

No appt. helped quickly Even though their web site states that no appt. is necessary for quick lane service, I was told that an appt. is recommended for same day service. The Even though their web site states that no appt. is necessary for quick lane service, I was told that an appt. is recommended for same day service. The service and advisor were both professional and thorough. The walk in appt. was completed in 1 hour. I tried to make an appt. for my other car but was told that there was no room that day or the next. I went online from home and was able to make an appt. a week later. Very happy! More

Always good service The ford dealership service center has always taken care of me for 9 years, they have all done excellent, even when I don’t fill out the survey I have The ford dealership service center has always taken care of me for 9 years, they have all done excellent, even when I don’t fill out the survey I have been nothing but satisfied with Pasco Ford More

long wait Had an appointment and still waited Alamo 2 hours for oil change. Heard employees tell multiple people that walked in “if you make an appointment we Had an appointment and still waited Alamo 2 hours for oil change. Heard employees tell multiple people that walked in “if you make an appointment we can get you in and out in under 30 minutes”. I wanted to laugh every time I heard that! I will be back to service department but not to the quick line. More

Great customer experience I have been into Corwin Ford Service Center three times now and I wanted to leave a review of just how great my experience was each and every time. Th I have been into Corwin Ford Service Center three times now and I wanted to leave a review of just how great my experience was each and every time. The customer service is excellent and I'm usually in and out in less than an hour with all my vehicle needs attended to. I highly recommend this Service Center. More

Stephen Huang, Terrific Salesman; Postive Experience! Stephen Huang is an excellent salesman! If you want someone who is knowledgeable, personable, and professional, we highly recommend Stephen! All the s Stephen Huang is an excellent salesman! If you want someone who is knowledgeable, personable, and professional, we highly recommend Stephen! All the staff at Corwin were helpful and courteous. We hate high pressure sales and our experience proves you can work out a sales agreement with no stress! Thank you Stephen for being one of the best car salesmen that we have had the pleasure of dealing with. We love our new Edge!! More

Ordering my Raptor Building and ordering my 2018 Ford Raptor was so easy working with Alan. He was very easy to contact whenever I had a question. Alan is very professio Building and ordering my 2018 Ford Raptor was so easy working with Alan. He was very easy to contact whenever I had a question. Alan is very professional and personable and I highly recommend doing business with Alan and Corwin Ford of Tri Cities More

Vehicle purchase The vehicle purchase went very smoothly from start to finish! From the sales person to the business person to the trade in appraiser the personnel we The vehicle purchase went very smoothly from start to finish! From the sales person to the business person to the trade in appraiser the personnel were all very professional, courteous and pleasant to work with. More

good service but very over priced good service, but it cost $500 for two new clickers on a ford fiesta. That is outrageous and I would not have paid it unless I had to. I begged for a good service, but it cost $500 for two new clickers on a ford fiesta. That is outrageous and I would not have paid it unless I had to. I begged for a discount and did not get one. Team was courteous but again, why so much for two new clickers. I feel like I should get a lot more for that amount of money. More