Corwin Ford of Tri-Cities

Fast and friendly Found a car online, went in, took only a little over and hour and it was done. Very fast and friendly dealership. I was made to feel very welcome! Found a car online, went in, took only a little over and hour and it was done. Very fast and friendly dealership. I was made to feel very welcome! More

Great service appointment. I was taken care of for my scheduled appointment to have the dealership apply thier shield product to my truck. While waiting there it was comfortable I was taken care of for my scheduled appointment to have the dealership apply thier shield product to my truck. While waiting there it was comfortable, clean, and very welcoming. Along with being there a short bit I had mentioned to the gentleman who took my truck for service that my certified truck didn't come with the tire Jack and tools that normally come with most vehicles. I was greeted by the salesman whom sold me the truck with a replacement jack and tools and informed me that it should have been there all along being a certified vehicle and he would place it in the truck for me. Even though the service appointment took a short bit of time it was a great overall experience there at the Corwin Ford dealership. More

Legit We came into the dealership to find a good deal on a used car. Brenden got our information, followed up with us and when he thought the right car (Suv We came into the dealership to find a good deal on a used car. Brenden got our information, followed up with us and when he thought the right car (Suv) came in, he called to tell us. We were the first people to see this Ford Edge out on the lot. Brenden was the main person there who helped us find the right car for us. Thank you for the great salesmanship and SUV. More

Be sure to work with Austin My wife and I came to Pasco from Spokane to look at a used 2016 Ford F350. It was finally time to move on from my 1999 Ford F350, a very sad conclusio My wife and I came to Pasco from Spokane to look at a used 2016 Ford F350. It was finally time to move on from my 1999 Ford F350, a very sad conclusion to come to. But I am at the age where I now wanted my "forever" truck with more of the latest features. Upon arrival we were introduced to Austin (fortunately), who we had communicated with by email, and the experience began. After the test-drive, we really liked the used 2016 Ford. It had so many features our 1999 model could only have dreamed of. It looked great and seemed to be what we were looking for. But Austin then suggested we consider new. Yes, we thought at first this was just another dealership ploy to get us to "buy-up". But after a thorough discussion, it began to make sense, especially since we had decided this would be my last truck (at least until the kids make me surrender my driver's license 😏). So, we first looked at the 2017's, with their big discounts, but could not find one that had everything "I" had decided was important (aka "cool") to have. This process was not slow, Austin had great patience and was very sincere in helping us make the right decision. I was impressed with his honesty and true desire to make this a good experience and to be comfortable with our final decision. Never once did we feel pressured, hurried or made to feel that we had to figure this out quickly. After a while, we took a break for lunch to think things over. Upon our return, it was suggested that we try searching their 2018 inventory. Again, another attempt to make us spend more? Not so (I'll explain later). At this point, Austin's sales manager, Justin, started to assist. He took all the things we were looking for, really, all of them, and started looking at all dealership inventories within about a 300-mile radius once we had determined that the Corwin inventory did not have our truck. Getting a vehicle on a "dealer-trade", can't be the best, nor certainly the easiest way for them to satisfy a customer, but they wanted us to get exactly what we wanted. Justin spent a lot of time on the computer and came back with a number of possibilities. We finally found the one that came the nearest to our requests, at a dealer 200+ miles away (kind of hard to find the "exact fit" when Ford trucks can be built in endless combinations). In the end, the price we negotiated on the 2018 model was oh so close to the discounts we would have gotten on the outgoing 2017 model, a really, really great deal (I hope they don't mind that I share this detail…it was even $4000+ better than the Costco program and also the other dealers we investigated later). And it was a 2018 model, with the necessary (cool) options and the improved SYNC 3 navigation/media system - so much improved over the previous version (and was not available in the 2016 model we first came to see). Our 2016 Edge has Sync 3 and we love it. Anyway, it did take a long time to arrive at the final conclusion (about 6 hours at the dealership) but not due to an endless negotiation phase, but because Austin and Justin wanted to earn our business by finding the right truck, and because of our slow, methodical approach to such a big decision. Yes, we did spend more than originally planned, but we are fortunate to be in a position to be able to do that. For others, it may be necessary, and wise, to stay within your original budget. But know this, neither Austin nor Justin pressured us into buying new - they just presented the possibility, laid out the scenario, and we made the final decision. A really great overall experience (they even have a Starbucks inside their dealership!). Then, 5 days later we returned to finalize the paperwork, have them demo the truck and then take delivery. Again, another demonstration of great service and effort to ensure everything was satisfactory (they even filled the tank with diesel, over $100!). Then, several days later, Austin called to follow up and make sure we were happy. Very nice. If you are looking for a vehicle, don't even hesitate to see Austin at Corwin Ford in Pasco WA. You will surely come away feeling like you were well taken care of! More

Good way to buy a truck The facility is comfortable and makes the car buying experience pleasant. The staff and management are helpful, knowledgeable, and friendly. I really The facility is comfortable and makes the car buying experience pleasant. The staff and management are helpful, knowledgeable, and friendly. I really felt that I was getting value for my dollar. More

Awesome experience Bought a 2008 Ford f450 Brenden Bender was my sales man wasn’t pressuring me on the sale Knew a answer to all my questions and made me a sweet deal Bought a 2008 Ford f450 Brenden Bender was my sales man wasn’t pressuring me on the sale Knew a answer to all my questions and made me a sweet deal happy customer More

friendly, fast service staff was helpful and friendly. made the car buying experience easy. the original car i was looking at was sold before i could make over from Pen staff was helpful and friendly. made the car buying experience easy. the original car i was looking at was sold before i could make over from Pendleton, but Billy found a vehicle in my price range. More

Curt Watson did a great job when I was looking for a truck I came in looking to compare the F150 and the Silverado, Curt was extremely knowledgeable about both vehicles and broke done what was going to be bene I came in looking to compare the F150 and the Silverado, Curt was extremely knowledgeable about both vehicles and broke done what was going to be benefits to my situation without being pushy. Showed respect for my time and helped me make a good decision, I was very impressed. More

Excellent customer It all started with a warm and friendly greeting from the most professional sales person I've ever deal with. Stephen Huang was able to find me the pe It all started with a warm and friendly greeting from the most professional sales person I've ever deal with. Stephen Huang was able to find me the perfect Ford Explorer XLT with all the options that my family needed! I would highly recommend corwin frod to any of my friend and families More

Curtis Even though I’m not ready just yet, Curtis stays in touch and keeps me posted on what might fit my needs! He is a great guy! Even though I’m not ready just yet, Curtis stays in touch and keeps me posted on what might fit my needs! He is a great guy! More