Corwin Ford of Tri Cities - Service Center

Good service and communication. Got me in before scheduled appointment. Kept me informed of issues, and got problems fixed in one day. Wish that someone in service would answer th Got me in before scheduled appointment. Kept me informed of issues, and got problems fixed in one day. Wish that someone in service would answer the phone instead of usually having to leave a message, but they do call back. Unhappy that my 2018 F-350 was out of commission for 10 days, but that is more of a reflection on Ford for a faulty fuel pump than it is Corwin. Yes, I could have gotten a loaner, but not one that would pull my trailer. More

Good service Good, quick service!! A small hiccup but the sales staff fixed that up nicely!! Would recommend service department to all.. Will return for future se Good, quick service!! A small hiccup but the sales staff fixed that up nicely!! Would recommend service department to all.. Will return for future service needs!! More

Service Great experience. In and out in a matter of minutes not hours. Would highly recommend. Friendly atmosphere. Technicians didnt nickel and dime me. Over Great experience. In and out in a matter of minutes not hours. Would highly recommend. Friendly atmosphere. Technicians didnt nickel and dime me. Overall great experience More

Way below expectations So we needed a new seatbelt and we talked to Juan who said he would get it ordered and schedule an appointment. We never heard anything so we called a So we needed a new seatbelt and we talked to Juan who said he would get it ordered and schedule an appointment. We never heard anything so we called and were told Juan would call us back. He never did so this time we complained and it turned out the part never got ordered. He started communicating through email but I believe we still had to contact him to see if the part got there and to schedule something. We got something scheduled but this process took over a month and I was due to have a baby any day. Turned out I had the baby the day before our appointment so we had to reschedule, Juan said he would call us to figure out a time. Things did get crazy with the baby and maybe it was our job to call but we waited awhile, it just would have been nice to get a call to see if we wanted to set something up. Well we did call a few months later and we are told Juan will call us back. Another couple weeks go by and he doesnt. We call and complain and once again that's the only way to get him to talk to us. He also told us they were about to send the part back. I just would think good customer service would mean you call the customer before you did that?? Okay so we get to the appointment and Juan seemed very disorganized and not familiar with his customers. Also I forgot the plastic piece that covers the seatbelt assembly. I just had a baby and I admit that was my fault. But dont you think they would notice it's missing and call me to see if I have it?? When we went to pick up the vehicle Juan said the car and my name didnt even sound familiar but eventually was like oh I remember you. Then we told him about the missing plastic piece I had forgot in the morning and he was kind of rude and said well that's your fault you forgot it and that he was probably gunna charge us extra and all this stuff before even asking the service guys what it take0s to get it on. Luckily it was super quick and easy for them so they didnt charge us. But maybe Juan could have checked to see what he could do before getting all irritated at us. I mean I understand we weren't the easiest customers with the rescheduling and forgetting the piece, so I didnt expect perfection. You know I understand him forgetting to call us back once or whatever but the fact that not any aspect of this could have gotten done if we didnt complain multiple times. I just expected them to be more on top of it and contact us and let us know what was going on. That is what excellent customer service is to me. My boyfriend and I work in a service business so we understand things get busy and slip through the cracks. But after awhile we felt Juan had ZERO communication and ZERO customer service qualities. In the end the job got done correctly and the appointment was timely and they did call me to let me know my vehicle was done. Each time we did complain someone there was helpful and made sure Juan got to us. I just wish they could be that way before we complained. My life is so much busier now it would have been nice to have less to worry about and have them take initiative and be on top of things. Or at the very least just call us back the first time, that honestly would have made all the difference. More

Ford Girl Always have an excellent experience at Corwin both in Sales and Service. The take great care of all my service needs and handle their customer profes Always have an excellent experience at Corwin both in Sales and Service. The take great care of all my service needs and handle their customer professionally. I am impressed as to how quickly they complete the service and they even wash my vehicle for me. More

Greasy palmprints Oily fingerprints I have been disappointed on both occasions with the store. First trying to buy a truck. Sales manager lied to me, the first words out of his mouth wer I have been disappointed on both occasions with the store. First trying to buy a truck. Sales manager lied to me, the first words out of his mouth were an obvious lie. I bought elsewhere. I was extremely shocked to see greasy and oily palmprints and fingerprints all over my grill and door and window. Really at the dealer level? In this day and age? Unacceptable! Was the work done properly and with ANY care? I don’t feel like it could have been. More

Recall work Cody was very helpful and explained everything about the process of getting our recall work completed. He also was very helpful with the process of ge Cody was very helpful and explained everything about the process of getting our recall work completed. He also was very helpful with the process of getting a rental car to use while we couldn't use our car. More

Excellent Was very thorough, explained things well. No $ surprises or with the service part. Our warranty had expired and I wanted to check on getting an ex Was very thorough, explained things well. No $ surprises or with the service part. Our warranty had expired and I wanted to check on getting an extended warranty. When I called the main line I was transferred to finance got a voicemail and did not receive a reply back. More

Very welcoming staff Always very welcoming staff and great service. Make sure customer understands what the services are and why they are needed. Recommend this place to e Always very welcoming staff and great service. Make sure customer understands what the services are and why they are needed. Recommend this place to everyone More

Stranded on thanksgiving Visiting in-laws 3 hours way and my truck decide to break down Wednesday the day before thanksgiving. 3 kids and a wife stranded until corwin Ford cou Visiting in-laws 3 hours way and my truck decide to break down Wednesday the day before thanksgiving. 3 kids and a wife stranded until corwin Ford could fix it. Happened we broke down next to ford. After initially saying they were 2 weeks out to getting someone to fix it. The day after thanksgiving I received a call saying truck was diagnosed and could be fixed that same day. Work was quality and was back on the road. Thanks again corwin Ford. Adam More