Corwin Ford of Tri Cities - Service Center

Took 2. 5 months to get our pickup fixed to replace a valve spring, coil, and 2 spark plugs. Always a struggle to call in and get a hold of the person you ar 5 months to get our pickup fixed to replace a valve spring, coil, and 2 spark plugs. Always a struggle to call in and get a hold of the person you are looking for. Simply easier to go in person to get answers. More

Service was outstanding, timely, and having a valet service to pickup and return the vehicle from your home is a great benefit. service to pickup and return the vehicle from your home is a great benefit. More

The service was great. Both gentlemen were very friendly & accommodating. Noah was very supportive in helping me w/media questions I had re: my new car. Both gentlemen were very friendly & accommodating. Noah was very supportive in helping me w/media questions I had re: my new car. More

Everyone sad very kind and explained what needed to be done. I left my car overnight picked it up the next day and it's been great since. I will come back if zi need more work done. done. I left my car overnight picked it up the next day and it's been great since. I will come back if zi need more work done. More

Good communication. I was kept informed of vehicle status. Quick service. Affordable pricing on services. I was kept informed of vehicle status. Quick service. Affordable pricing on services. More

Service agent was helpful and knowledgeable. He kept in touch during service process. It was very difficult to get in touch with the service center to get an initial appointment. He kept in touch during service process. It was very difficult to get in touch with the service center to get an initial appointment. More

Dealership 100% tried to scam me. Claimed I had an oil leak. Photos showed oil sprayed onto the oil pan. Wanted to charge me $150 to "inspect" and then, my guess, trick me into an exp Claimed I had an oil leak. Photos showed oil sprayed onto the oil pan. Wanted to charge me $150 to "inspect" and then, my guess, trick me into an expensive "repair". Engine hasn't leaked a drop on my garage floor, no smoke, never had to add oil. Betting this is how they pad their service margins - charging soccer moms bogus fees for nonexistent inspections and fake repairs. Shameful. Ultimate scam. Will be reporting to the BBB and anywhere else I can. More

Dealership sent people to pick my explorer up and then returned it. Very convenient for us. returned it. Very convenient for us. More

Schedule of service was efficient. Checking in was quick. Only complaint was the vehicle "oil change needed soon" message was not reset. Checking in was quick. Only complaint was the vehicle "oil change needed soon" message was not reset. More

The cost for the Multi point inspection with oil change it alot of money. Next time I will just get the oil change unless something important needs to be done to the car. Service was good though - there it alot of money. Next time I will just get the oil change unless something important needs to be done to the car. Service was good though - there customer oriented and washed my car - that was nice. I hope they let everyone know that they do that when they bring in their vehicle. More