Corwin Ford of Tri Cities - Service Center

Did a thorough job My car broke down on way home late Friday. They willingly took my car in, got to it Monday, and knew problem. Did take some time for parts. Intitially My car broke down on way home late Friday. They willingly took my car in, got to it Monday, and knew problem. Did take some time for parts. Intitially fix did not work, they went back in found many more problems and fixed all of them now car is running good. More

2013 transmission recall Service manager Cody was great to work with! My vehicle was was serviced in a timely fashion and the waiting area is a pleasant environment. Service manager Cody was great to work with! My vehicle was was serviced in a timely fashion and the waiting area is a pleasant environment. More

Poor Customer Experience The support and service I received from Corwin recently was poor. Poor communication, poor execution, poor customer service. I do not do a lot of bu The support and service I received from Corwin recently was poor. Poor communication, poor execution, poor customer service. I do not do a lot of business with Corwin, but my previous experincees were pretty good. My recent experience was very poor! When possible moving forward I will choose to not to do business with Corwin Ford. More

Sloppy work and long time for appt My Explorer decided after a 3000 mile trip to have problems. Tried to make appt. online to no avail. So called and was told that it would take 3 we My Explorer decided after a 3000 mile trip to have problems. Tried to make appt. online to no avail. So called and was told that it would take 3 weeks to get in. Since I didn't want the car to die altogether, we limped it to the dealership and said to fix it when they could. It was worked on 10 days after taking it in. After paying over $500, I got in the car and started to back up...heard a crunch! Everyone stopped and looked. The panel to the undercarriage had fallen off. Yes, they immediately took it back and fixed it. But I wasn't impressed with the flippant response I got from Service when I said it was a good thing it didn't happen when I was going 70mph down the freeway. It could have very easily caused me to swerve and perhaps crash into another car. I have never in over 50 years of driving had this happen. Also, honestly...3 weeks to get an appt.! I asked Service about it and was told that Corwin is selling so many more cars than ever before. So may I ask...if they are selling so many new cars and the need for service is so great...is the quality of product going down? Found On The Road Dead...please say it isn't so.... More

Good work done fast. Dropped my brand new truck off for a 5th wheel prep kit, the accessories manager thought it would take about 6 hours, the techs knocked it out in 3.5 Dropped my brand new truck off for a 5th wheel prep kit, the accessories manager thought it would take about 6 hours, the techs knocked it out in 3.5 hours. If I wasnt moving out of state, would definitely use them again. More

Service Manager Is plugged i! Your service manager is plugged in to her staff and everytime she walks into the customer waiting area she notes each customer waiting. Very Impressiv Your service manager is plugged in to her staff and everytime she walks into the customer waiting area she notes each customer waiting. Very Impressive! More

Oil change and tire rotation then back for spark plugs and Spark plugs and fuel injectors services. All is well and will be back for all future service work that needs be done as soon as required. Spark plugs and fuel injectors services. All is well and will be back for all future service work that needs be done as soon as required. More

Not quite what we expected Went in for first service on our prepaid service plan. We also asked if we could get a key made that we could hide-a-key on the truck in case we los Went in for first service on our prepaid service plan. We also asked if we could get a key made that we could hide-a-key on the truck in case we lost the primary key while away from home. The key was $140.00 and does not work....it will open the door and turn in the ignition but does not start the truck... the alarm went off the first two times I tried it but at least it has stopped doing that after the third attempt... My wife was asked if we wanted the car washed and vacuumed when she dropped it off. She said yes. So, we paid for a $140.00 key that does not work and got overlooked on the car washing/vacuum option during the service visit...mildly disappointing because I will need to now schedule time to return to get key functioning More

Air bag recall, door latch repair, and tire pressure sensor Michael is easy to work with. His time estimates are accurate and his communication on progress is also great. Quality of service work is high. Michael is easy to work with. His time estimates are accurate and his communication on progress is also great. Quality of service work is high. More

Juan was fantastic! Great service! Juan was knowledgeable, professional and kind! My car was repaired and I was kept informed during the whole process! Happy with the For Great service! Juan was knowledgeable, professional and kind! My car was repaired and I was kept informed during the whole process! Happy with the Ford dealership! More