Corwin Toyota Colorado Springs

I had an excellent experience overall, Jason was great and answered all questions, there were no surprises along the way. I love my new forerunner so far! and answered all questions, there were no surprises along the way. I love my new forerunner so far! More

I would have given a 2 star review because my experience was sub-par at best- with questions going unanswered, lengthy time lapse between email/text correspondence, and a gruelling 6hrs at the dealership th was sub-par at best- with questions going unanswered, lengthy time lapse between email/text correspondence, and a gruelling 6hrs at the dealership the day I picked up my car (after waiting 4-5wks for it to arrive on a ship from Japan then train from LA). I was clear during my purchase process that I didn't want any extras and asked for a breakdown of all of the charges added to the sales price. This was almost impossible. My seller was very new, young, and slow, but very likable in every other aspect and easy to talk to. Once I ended up at the finance department I was extremely tired from a very long and gruelling 5hrs+ at the dealership so I basically just wanted out of there and wanted to just rush through whatever so I could go get my kid from daycare. Everything was electronic, I had not a single idea of what my total price was, how much was added on for taxes, etc. No matter what questions I asked I was told it would be shown at the end. However, at the end I was given a flash drive with everything on it. Nothing printed (not even a basic summary page) to show me exactly how much the total cost was, my down payment (A HUGE AMOUNT) deducted out, and the total cost of the finance package. Nothing. This lack of transparency really felt shady and like something was being hidden from me or like I was being taken advantage of. Then, a follow up call came from my seller, so I told the seller all of the above and that I'd not been able to go through the flashdrive files to get the answers myself and asked for help. I was told ok, then never heard back! Ever. This was typical. I am giving a 3 star review because of the help I received from Curtis in getting a senior seller to go over my new car gadgets with me. This new car has so many computerized sensors and the screen and I was not given a thorough tutorial, so the help from the senior seller was invaluable. I love my new car. It is a hybrid and is exceptional. I've always bought used cars and paid cash. This was my very first new car purchase (age 47) I've ever made in my life. However, I did feel like I was only a number that the dealership, that there are so many others looking to buy this car that I had to just take the price I was offered with zero negotiating room at all. This created a feeling of being trapped which really sucked, but as I was told, the market is the way it is, if you don't want it there are 200 people in line to take it. I have a reliable car though, and I know if I have any questions Curtis will find me someone like Paul who is friendly, great at explaining things and who will help me! I would recommend Paul but would have pointers of the things to find out 1st before purchase. More

Excellent experience overall - only suggestion is to have ALL financial info up front such as 2 delivery/prep charges - one from maker in Japan, one from dealership and if there will be any added equipment a ALL financial info up front such as 2 delivery/prep charges - one from maker in Japan, one from dealership and if there will be any added equipment at the dealership (would have liked being asked if we wanted the datadots or pulse instead of just installing it). More

Cameron Nessel was an amazing guide in the vehicle purchasing process! Great experience overall, left with a new truck. purchasing process! Great experience overall, left with a new truck. More

Brian got me in and Brian got me out faster than I thought and everything was done right thought and everything was done right More

Staff very polite. Service is always prompt and thorough. Adam got us in on walk in. Service is always prompt and thorough. Adam got us in on walk in. More

Alyssa and Cameron did an awesome job at getting me in the exact vehicle i wanted and made my trade in a pleasant experience. they really went the extra mile the exact vehicle i wanted and made my trade in a pleasant experience. they really went the extra mile More

They charge over MSRP. They wouldn’t explain to me over the phone how my trade in would work if I had to wait months for a new car. the deposit on a new car is non-refundab They wouldn’t explain to me over the phone how my trade in would work if I had to wait months for a new car. the deposit on a new car is non-refundable. They have no cars that I’m interested in to test drive. I sent messages to JC and Dan Hill and they never responded. Luke never followed up with me like he said he would. I made an appointment with Nick who blew me off when I arrived. More

not the dealership as much as having my car there 7 days since no parts hope this clears up for you and don't like to ride with driver that doesn't speak English sorry just not sits and makes me days since no parts hope this clears up for you and don't like to ride with driver that doesn't speak English sorry just not sits and makes me feel safe at all. More

Service is always prompt and thorough. Corwin Toyota got me a ride home with Lyft, so I didn't have to wait at the dealership. Corwin Toyota got me a ride home with Lyft, so I didn't have to wait at the dealership. More