Corwin Toyota of Bellevue

We brought a vehicle from this company and still haven’t received the title for it. Paid for the vehicle in full. They can’t tell us where or when we will receive the title! When I asked for my money back t received the title for it. Paid for the vehicle in full. They can’t tell us where or when we will receive the title! When I asked for my money back they said that’s not an option! More

PART ONE! I inquired about a 2014 Tahoe. The ad said to ask for Cody Kietzman, which I did. His slight interest in my inquiry, should have been my first clu I inquired about a 2014 Tahoe. The ad said to ask for Cody Kietzman, which I did. His slight interest in my inquiry, should have been my first clue. I went to the dealership to look at the vehicle on Friday Jan 26, 2024. I should have went with my gut and taken the vehicle to my mechanic but my mechanic is in Fremont, and Cody comes across as a very, trustworthy, honest, caring man. He assured me that nothing is put up for sale that has any major problems or is unsafe in any way. If so it would be sent straight to auction as they don’t want any unhappy customers or bad reviews with social media being what it is. I wished I would have checked their own website for negative reviews because it’s full of them! I was naïve, trusted this fast talking, ex-Marine and put down a deposit. The vehicle definitely needed cleaned, inside and out which I thought they would’ve done before putting it on the lot? The tires needed aired up as the light was on and as I was test driving it, wires fell down from underneath the steering wheel. I was assured the vehicle would be cleaned, the tires would be checked and the wires would be checked and secured. I returned the next day, Saturday January 27, 2024 with a cashiers check to purchase the vehicle. The vehicle was washed which I then noticed quite a few scratches but I let it go hoping I could get touchup paint and buff them out. A lot of the questions I asked my salesman he did not know the answer to. I thought well he sells Toyotas, not Chevys. For example, does this vehicle have a warning when cars are in your Blindspot? He said he didn’t know nor did he find out for me, and the vehicle did not come with a book. We walked around the vehicle, and I asked him to show me how to put the third row of seats up when he did it was very dirty underneath and he made the comment that the detail department must’ve missed that, haha but he then made the comment didn’t they do a great job otherwise. I looked around the vehicle and said, no, it looks exactly the same he didn’t respond. I asked if the wires were checked and secured. He said absolutely. Then he noticed the tires had not been aired up. I was so excited that none of these problems were connecting that the vehicle had been nothing, but washed on the outside. Cody was told the dealerships air compressor was broken and that he was told to take the vehicle to Caseys but then he remembered he had a portable one in his car so he used that. I left the dealership and went to my daughters in Bellevue. On the way there at 4:30, still daylight, I realized I barely had an eighth of a tank of gas and text my salesman…. “Damnit Cody!!!!!! I only have 1/8 tank! I have to get gas already! You don't even get a tank of gas when you buy a $19,000 car?” His response was “I didn't even look Gena, I'm sorry. If light isnt on we typically don't gas it up. We fill up new cars because Toyota pays for it. You didn't run out did you?” I left my daughters around 8:00pm knowing I had to get gas. Now that it was dark, I Immediately realized the windshield was so dirty with what I call a “smokers film” That I had to stop and clean it. It looked like I was driving in fog. I also realized that the “after market headlights” were all jacked up. Weather I had on high or low beams, I was getting flashed but I could only see more than a few feet in front of me when I had on high beams. I went to turn into the gas station across the opposite lane of traffic. The wires from underneath the steering wheel fell back down, and I got my foot tangled in them as I stepped on the break which caused me to completely stop in the lane of oncoming traffic. Thank God nothing was coming. I realized what happened and not worrying about what was across my foot got into the gas station. I was very shook up. a gentleman that had seen his in traffic came over to see if I was OK. he said it looked like the wires were still intact. He put them up in the dash as best he could. More

I inquired about a 2014 Tahoe. The ad said to ask for Cody Kietzman I went to the dealership to look at the vehicle on Friday Jan 26, 2024. I should have went with my gut but Cody The ad said to ask for Cody Kietzman I went to the dealership to look at the vehicle on Friday Jan 26, 2024. I should have went with my gut but Cody assured me that nothing is put up for sale that has any major problems or is unsafe in any way. If so it would be sent straight to auction as they don’t want any unhappy customers or bad reviews with social media being what it is. I wished I would have checked their own website for negative reviews because it’s full of them! I was naïve, trusted this fast talking, ex-Marine and put down a deposit. The vehicle definitely needed cleaned, inside and out which I thought they would’ve done before putting it on the lot? The tires needed aired up as the light was on and as I was test driving it, wires fell down from underneath the steering wheel. I was assured the vehicle would be cleaned, the tires would be checked and the wires would be checked and secured. I returned the next day, Saturday January 27, 2024 with a cashiers check to purchase the vehicle. We walked around the vehicle, and I asked him to show me how to put the third row of seats up when he did it was very dirty underneath and he made the comment that the detail department must’ve missed that, haha I asked if the wires were checked and secured. He said absolutely. Then he noticed the tires had not been aired up. I was so excited that none of these problems were connecting that the vehicle had been nothing, but washed on the outside. I left the dealership and went to my daughters in Bellevue. On the way there at 4:30, still daylight, I realized I barely had an eighth of a tank of gas and text my salesman…. “Damnit Cody!!!!!! I only have 1/8 tank! I have to get gas already! You don't even get a tank of gas when you buy a $19,000 car?” His response was “I didn't even look Gena, I'm sorry. If light isnt on we typically don't gas it up. We fill up new cars because Toyota pays for it. You didn't run out did you?” I left my daughters around 8:00pm knowing I had to get gas. Now that it was dark, I Immediately realized the windshield was so dirty with what I call a “smokers film” That I had to stop and clean it. It looked like I was driving in fog. I also realized that the “after market headlights” were all jacked up. Weather I had on high or low beams, I was getting flashed but I could only see more than a few feet in front of me unless I had on high beams. I went to turn into the gas station across the opposite lane of traffic. The wires from underneath the steering wheel fell back down, and I got my foot tangled in them as I stepped on the break which caused me to completely stop in the lane of oncoming traffic. Thank God nothing was coming. I realized what happened and not worrying about what was across my foot got into the gas station. I was very shook up. I immediately texted my salesman, including pictures of the hanging wires, and the very odd shine of the headlights. I never got a response. On Monday January, 29th, 2024 I got a response from their general sales manager, Michael Dallas. “Gena, my name is Michael Dallas, general sales manager at Corwin Toyota. If you'd like I would happily make sure the car gets a proper detail. Just let me know when you can make it back in.” I wrote back to Mrs Dallas and also included the message and pictures I had sent to my salesman Cody now, including the information that the car reeked so bad of smoke that it triggered my migraines when I drove it. His only response was, “I can try and get the smoke smell out.” After being assured, Corwin Toyota would not send someone out in an unsafe vehicle. I have still gotten no response about the hanging wires or jacked up headlights. (Sorry I can’t think of a better term.) which both items I consider very unsafe considering the wires almost caused me to get in an accident on my way home! More

PART TWO Because I drove very cautiously, a 45 minute drive took me an hour and a half and I got home at 9:30pm. I immediately texted my salesman, including pictures of the hanging wires, and the very od drive took me an hour and a half and I got home at 9:30pm. I immediately texted my salesman, including pictures of the hanging wires, and the very odd shine of the headlights. I never got a response. On Monday January, 29th, 2024 I got a response from their general sales manager, Michael Dallas. “Gena, my name is Michael Dallas, general sales manager at Corwin Toyota. If you'd like I would happily make sure the car gets a proper detail. Just let me know when you can make it back in.” I wrote back to Mrs Dallas and also included the message and pictures I had sent to my salesman Cody now, including the information that the car reeked so bad of smoke that it triggered my migraines when I drove it. His only response was, “I can try and get the smoke smell out.” After being assured, Corwin Toyota would not send someone out in an unsafe vehicle. I have still gotten no response about the hanging wires or jacked up headlights. (Sorry I can’t think of a better term.) which both items I consider very unsafe considering the wires almost caused me to get in an accident on my way home! More

Croix was incredibly helpful, reasonable, and helped me purchase my new vehicle! He went out of his way to help take video and pictures since I was at a distance and narrated the whole thing! He was helpfu purchase my new vehicle! He went out of his way to help take video and pictures since I was at a distance and narrated the whole thing! He was helpful without trying to "sell" me! Cannot recommend enough! More

Service is alright they haven’t disrespected me any type of way pretty sure they know better but it’s alright of way pretty sure they know better but it’s alright More

Antonio provided us exceptionally professional service today! He welcomed us to Corwin Toyota, answered all our questions, and addressed all of our service needs in a very timely manner. It will be beca today! He welcomed us to Corwin Toyota, answered all our questions, and addressed all of our service needs in a very timely manner. It will be because of his professionalism today that we will return to Corwin Toyota for all our vehicle service needs. More

Fernando was great to work with. He responded quickly to any questions we had and was knowledgeable about the car we were interested in. Everyone I've encountered at Corwin has been He responded quickly to any questions we had and was knowledgeable about the car we were interested in. Everyone I've encountered at Corwin has been friendly. We love our new car. More

He is an enthusiastic, kind, and gentlemanly salesman. His customer service is genuine! Hope it makes a lot of sales. His customer service is genuine! Hope it makes a lot of sales. More

Once I decided to buy. Bill was helpful and patient, finding me a good deal. Bill was helpful and patient, finding me a good deal. More