Corwin Toyota of Fargo
Fargo, ND
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Service visits consistently causing new marks and scratches reflects poorly on Toyota’s commitment to quality and respect scratches reflects poorly on Toyota’s commitment to quality and respect More
I’ve been attempting to contact management about a recent service experience, but they are extremely difficult to reach. Calls were made throughout the day at 9:00am, 11:00am, 1:00pm, 3:30pm, and 4:30pm, wit service experience, but they are extremely difficult to reach. Calls were made throughout the day at 9:00am, 11:00am, 1:00pm, 3:30pm, and 4:30pm, with no one answering at any point. My service appointment was at 9:00am on Thursday, December 4th. Immediately after the visit, I called the service manager’s direct line and left a voicemail. The service manager did return the call later that afternoon around 3:30pm and left a voicemail, but after that, he was unreachable for the entire next business day. During this same two-day period, the general manager was also completely unreachable. This represents an unprofessional and unacceptable communication gap. Issue Requiring Attention: Service visits continue to result in new marks and scratches on my vehicle, which reflects poorly on Toyota’s commitment to quality and respect. The technicians repeatedly leave handprints, grease, dirt, and scratches on the doors, hood, and wheel wells. The interior is also left dirty, including the steering wheel. On this visit, the contents of my glove box were removed and left on the floor, despite my explicit request that the glove box not be accessed at all. Vehicle settings were changed without permission, including stereo and odometer settings. This falls far below the level of customer service Corwin promotes and undermines Toyota’s expectations for attention to detail and customer satisfaction. More
Your not having a spare purge valve in stock entitles me to another 75-mile trip to your shop. This stuff happens. Just sayin’. However, the fact the rear-wheel posi-traction and the rear window wiper were to another 75-mile trip to your shop. This stuff happens. Just sayin’. However, the fact the rear-wheel posi-traction and the rear window wiper were disabled due to the purge valve fail is just award-winning genius. Top that off with the cruise-control disabling, and ya got a real happy camper. More
I feel the people who help me care about what I think and what happens to the car. They always show me the cost of everything before the work starts so I have no surprises. I’m very pleased with their work a what happens to the car. They always show me the cost of everything before the work starts so I have no surprises. I’m very pleased with their work and the way I’m treated. More
Pleasantly greeted! Review of suggested service needs and estimated costs. Notification when car services completed via cell phone - Great customer service ! Review of suggested service needs and estimated costs. Notification when car services completed via cell phone - Great customer service ! More
Great service and answered all my questions. Reece had the majority of my paperwork completed before I arrived. Reece had the majority of my paperwork completed before I arrived. More
Michael Cochran, and the rest of the team at Corwin Toyota, was great to work with. He was super friendly, and responsive, as well as super professional. I cant say enough good things about this experi Toyota, was great to work with. He was super friendly, and responsive, as well as super professional. I cant say enough good things about this experience. Thanks again More
Sales person was very helpful, but the department on preparing the vehicle did a sloppy job. Had to take it in to another dealer where I live to finish with setting up the vehicle and going through the preparing the vehicle did a sloppy job. Had to take it in to another dealer where I live to finish with setting up the vehicle and going through the tests. On there defense the only thing I can say is is do not buy a vehicle at the end of the day when the service department is close to going home because you will get a sloppy job done. More














