Corwin Toyota of Fargo

I’ve been attempting to contact management about a recent service experience, but they are extremely difficult to reach. Calls were made throughout the day at 9:00am, 11:00am, 1:00pm, 3:30pm, and 4:30pm, wit service experience, but they are extremely difficult to reach. Calls were made throughout the day at 9:00am, 11:00am, 1:00pm, 3:30pm, and 4:30pm, with no one answering at any point. My service appointment was at 9:00am on Thursday, December 4th. Immediately after the visit, I called the service manager’s direct line and left a voicemail. The service manager did return the call later that afternoon around 3:30pm and left a voicemail, but after that, he was unreachable for the entire next business day. During this same two-day period, the general manager was also completely unreachable. This represents an unprofessional and unacceptable communication gap. Issue Requiring Attention: Service visits continue to result in new marks and scratches on my vehicle, which reflects poorly on Toyota’s commitment to quality and respect. The technicians repeatedly leave handprints, grease, dirt, and scratches on the doors, hood, and wheel wells. The interior is also left dirty, including the steering wheel. On this visit, the contents of my glove box were removed and left on the floor, despite my explicit request that the glove box not be accessed at all. Vehicle settings were changed without permission, including stereo and odometer settings. This falls far below the level of customer service Corwin promotes and undermines Toyota’s expectations for attention to detail and customer satisfaction. More

Pleasantly greeted! Review of suggested service needs and estimated costs. Notification when car services completed via cell phone - Great customer service ! Review of suggested service needs and estimated costs. Notification when car services completed via cell phone - Great customer service ! More

Great service and answered all my questions. Reece had the majority of my paperwork completed before I arrived. Reece had the majority of my paperwork completed before I arrived. More

Friendly and fast I got help right away from Hunter, answered my questions and had the card ready in a very timely manner answered my questions and had the card ready in a very timely manner More

Michael Cochran, and the rest of the team at Corwin Toyota, was great to work with. He was super friendly, and responsive, as well as super professional. I cant say enough good things about this experi Toyota, was great to work with. He was super friendly, and responsive, as well as super professional. I cant say enough good things about this experience. Thanks again More

Got new tires was early for appointment they got it done Got out in good time Got out in good time More

Sales person was very helpful, but the department on preparing the vehicle did a sloppy job. Had to take it in to another dealer where I live to finish with setting up the vehicle and going through the preparing the vehicle did a sloppy job. Had to take it in to another dealer where I live to finish with setting up the vehicle and going through the tests. On there defense the only thing I can say is is do not buy a vehicle at the end of the day when the service department is close to going home because you will get a sloppy job done. More

John was great to work with. He listened. Wasn’t pushy. Enjoyed getting to know him. By the way, we got a great car. He listened. Wasn’t pushy. Enjoyed getting to know him. By the way, we got a great car. More

During our initial service the mechanic crashed our vehicle. We were given a filthy dirty rental while they fixed our vehicle. Three weeks later we were told our vehicle was done and ready. We picked i vehicle. We were given a filthy dirty rental while they fixed our vehicle. Three weeks later we were told our vehicle was done and ready. We picked it up and then they called us a few hours later and said it actually wasn't done yet. Our back seat belt was reinstalled incorrectly and our vehicle stinks like adhesive/chemicals. This was an awful service experience! The worst I've ever had in my lifetime. More

Went in for an oil change and inquire about the Tacoma lease special I'd seen advertised. Told Ethan from the jump we needed the numbers to fit the ad or it was a no go without even having to ask the wife lease special I'd seen advertised. Told Ethan from the jump we needed the numbers to fit the ad or it was a no go without even having to ask the wife. Ethan grabbed a manager and 10 minutes later he's got the keys and the numbers we needed asking me if I need to show the wife. Left that parking lot with less confidence the deal would go through than him but, she couldn't say no. Drove off the lot in a brand new truck never did get that oil change.... Ethan is very careful with his words as to not over promise anything. You're not going to get any surprises dealing with him. More