Coughlin Kia of Lancaster

Felt like family Everyone was very polite and nice when we got there. My sales person "Blu" helped me in every way he could to get me in a vehicle and was very nice.Th Everyone was very polite and nice when we got there. My sales person "Blu" helped me in every way he could to get me in a vehicle and was very nice.The facility was clean and nice had a tv to watch while we waited and we didnt spend hrs there which was nice was in and out in an hr and a hlf. More

Best place in town to get your vehicle serviced!!!! Service staff are amazing at Matt Taylor Kia! Always helpful and willing to go the extra mile. There's never a wait and the prices are unbeatable! If Service staff are amazing at Matt Taylor Kia! Always helpful and willing to go the extra mile. There's never a wait and the prices are unbeatable! If you're going anywhere else, you're paying more and/or not getting such professionalism. More

Very pleasant and stress free Service department always very professional, courteous, and timely. They do not try to push parts on you that you do not need. Free car wash is a nice Service department always very professional, courteous, and timely. They do not try to push parts on you that you do not need. Free car wash is a nice bonus. More

Exceptional service! I bought my car and went back a few months later and bought my daughter a car. Our salesman Michael and Heather in service have gone above and beyond I bought my car and went back a few months later and bought my daughter a car. Our salesman Michael and Heather in service have gone above and beyond in making it a great experience! More

Impressive This is the 4th time I've taken a vehicle to Matt Taylor Kia in Lancaster and each time, I'm more impressed than the time before. The first 2 times i This is the 4th time I've taken a vehicle to Matt Taylor Kia in Lancaster and each time, I'm more impressed than the time before. The first 2 times it was to have the oil changed on my sons Kia Forte I purchased for Matt Taylor Kia in Lancaster. The 3rd visit was to have the oil changed in my SUV. Mind you, I have a lifetime warranty through the dealership I purchased my SUV and thought I had to have it serviced there or my lifetime warranty would be void. I'd mentioned I wish I could bring my car to Matt Taylor Kia to have my oil changed so I didn't have to go to two different dealerships. The Kia Service Dept was so helpful. They explained I could, I'd just have to call the the Lifetime Warranty folks, explain what I'd like and they'd supply me w/a reference number to provide the Service Dept at Matt Taylor. They even looked up the phone number for the Lifetime Warranty folks for me. I called and took my SUV to Matt Taylor Kia and was so excited to find my oil change on my Cadillac SRX was less than half the cost of what I've been paying at the dealership where I purchased the SUV. This recent visit was to have my headlight replaced. They were able to get me in immediately and I wasn't expecting them to wash my SUV. Not only that, b/c I still have my bike rack on the back, they hand-washed my SUV. Once again, SO IMPRESSED!!! THIS IS SERVICE!!! More

friendly people, nice accomdations all the people were so nice an friendly. didn't have a long wait for the service people to fix my suv. thank you for coming to lancaster. all the people were so nice an friendly. didn't have a long wait for the service people to fix my suv. thank you for coming to lancaster. More

Excellent The staff was prompt and attentive to the specific service issues. Todd and Heather exceeded my expectations for the first service. They both went out The staff was prompt and attentive to the specific service issues. Todd and Heather exceeded my expectations for the first service. They both went out of their way to locate items I further intend to purchase for the Kia. More

Excellent employees From my first visit here, I was impressed with the excellent employees! I only stopped in, but a person spoke to me; just to say hello in a friendly b From my first visit here, I was impressed with the excellent employees! I only stopped in, but a person spoke to me; just to say hello in a friendly but non-invasive manner. He sold me the perfect car that day and introduced me to the also-excellent service personnel. Very impressed that a (totally competent) woman works there! Good experience all around. More

Todd Fox is the best! As always, Todd Fox went above & beyond. We brought our Honda Civic to Todd simply because of his dedication to great customer service. Thought we w As always, Todd Fox went above & beyond. We brought our Honda Civic to Todd simply because of his dedication to great customer service. Thought we were looking at a complete brake job - but Todd discovered there was a small stone in the brakes and no repair needed - $28 service fee. Great saving money! I always trust Todd to give me the straight info - not perform service that isn't needed. More

Simply the best In more than fifty years of car ownership the dealership was the best buying experience (several months ago) and the best service experience (today) I In more than fifty years of car ownership the dealership was the best buying experience (several months ago) and the best service experience (today) I have ever had. More