Coulter Nissan

My experience with this dealership was less than favorable. First of all, I took the time to drive up to the dealership from Tucson expecting to make a deal on a Toyota Tacoma truck that I had taken favorable. First of all, I took the time to drive up to the dealership from Tucson expecting to make a deal on a Toyota Tacoma truck that I had taken the time to research on the internet. I was called two or three times by the dealership after sending an email to them via an online posting. So I was excited about going up to Surprise, purchasing this truck and driving home in a new vehicle. The truck appeared to have most of the items that I was looking for in a vehicle. I took a test drive and after consulting with my wife, we agreed that this truck would meet our needs. We then spoke to Saul who was very gracious salesman and we proceeded to inquire about the total cost of the vehicle. We discussed the price and at that point he brought Mr. Richard Lazo to negotiate. Richard refused to make any initial offer. He then insulted us by offering $2000.00 as a trade-in for our Ford F150 XLT 4x4 SuperCab. We bought our truck directly from Jim Click Ford in Tucson and it had low mileage and we were given a clean Carfax report. We have taken extremely good care of this truck and according to Kelly Blue Book, we could sell this truck for about $7,000. The trade-in value was $4,300! Richard further alleged that the truck odometer had been rolled back. We were extremely surprised and insulted that he would insinuate this. We have always taken our truck to the dealership for service and repair and we have never had any type of issues. We informed Richard that we were not going to trade in our truck, and we were fully prepared to negotiate a deal and he would not consider our offer. He informed us that Kelly Blue Book priced the new vehicle for about $22,000 and would not consider anything less than $19,997. We continued to discuss with Richard for almost two hours, that we were wanting to purchase the truck and wanted our price to be no more than $20,000 "out the door". Now, I fully understand that Coulter Nissan is in the car business, but I also understand that we should be able to negotiate a better price. As Richard kept bringing the Kelly BB price to our attention for the new truck, we brought up the Kelly BB value for our truck. It is ironic that one value is regarded as being set in stone, but the same reporting agency is dismissed when giving another value for something else. It was also extremely uncomfortable that in this establishment, the sales people have private discussion in an open environment. During the time that we were there, we were able to hear personal financial information and private discussions in the cubes right next to us. A total of about 6 customers apparently either were not approved or Mr. Lazo was unable (or unwilling) to negotiate deals, so they all walked out. The final offer that was made to us by Richard was approx. $21,000. We offered him an even $20,000 "out the door" and he adamantly refused to negotiate the difference. We were fully prepared to make a good and solid down payment in cash and having a very good credit score, we were already pre-approved for an auto loan. We were also looking forward to driving the vehicle home that night. Unfortunately, by Richard refusing any offers, we did not even get to those details. Therefore, Coulter Nissan lost a sale that afternoon and a potential return customer. We certainly will share our thoughts and experience with our family and friends, so when they are in the market for a vehicle, Coulter Nissan is not on their list. More

My name is Vincent and I work out of town 2 weeks a month and I need a new car. So I contact Ashley Butler via the Internet sales and she was a great help . We did most of the sale via email, the price she q and I need a new car. So I contact Ashley Butler via the Internet sales and she was a great help . We did most of the sale via email, the price she quoted me thru the Internet was the exact price I paid when I was able to make it to the dealership. This was the best experience I ever had buying a car and I have bought more then my fare share of cars . So in closing if you are interested in buying a Nissan I highly recommended Coulter NIssan. More

We drove over an hour, each way, to buy a car from Coulter Nissan and I don't regret one minute. The pricing they quote is absolutely what they sell for. While I couldn't get an exact "out the door" Coulter Nissan and I don't regret one minute. The pricing they quote is absolutely what they sell for. While I couldn't get an exact "out the door" price over the phone or e-mail, I was promised the only additional costs would be the $399 doc fee, taxes, tag and title - and that's exactly how it was. All the dealers charge a doc. fee (some much higher) and the rest was exactly just what the government requires. You can easily add it up yourself to know what to expect. And Alyssa, my patient and pleasant internet sales manager, did give me a ballpark percent estimate which was pretty darn close to the actual outcome. When we arrived, we briefly met but didn't work with my internet sales manager. Instead we were introduced to Miguel, who showed me the car we were interested in, took us for a test drive, and pointed out the important features. He showed me the details of the sales numbers, got some more information from me, had me sign some papers and we wrapped up his part quickly and easily. No push for a more expensive model, no hard sale for upgrades or extras - no pressure at all. He understood what we wanted and left it at that. The extra was pleasant small talk while we waited for a finance person to become available. Next was Ryan for financing. The financing department also provides the extended warranty information and sales. Ryan went over those options, thoughtfully pointing out the parts he felt most valuable, and left it up to us to decide to buy or not. It wasn't as expensive as I'd remembered from previous car purchases, but I decided to decline. Ryan graciously accepted our answer and moved on - no warnings of certain financial doom, or chastising for being so "foolish." The actual financing part was trivial (I used the online application before we went in), our credit is decent so standard rates from NMAC and no extra fees or charges, just sign a couple of papers. And that was it. About two hours total - including the test drive, a tour of the shop and some brief waits here and there. I have never had such a pleasant end-to-end car purchase. No hard sell, no games, no tricky wording, no lies, no salesman “Jedi mind tricks." They've got a class act team and an exceptional way of doing business. I will tell everyone who will listen. More

My husband and I had an amazing experience!! We would for sure recommend Coulter Nissan to everyone we know. Thank you for everything!! The Pichs sure recommend Coulter Nissan to everyone we know. Thank you for everything!! The Pichs More

We had a pleasant expierence with Coulter Nissan not one once of stress or pressure. Very friendly staff and more knowledge of their cars. James was awesome and was up front with us even his manager. I woul once of stress or pressure. Very friendly staff and more knowledge of their cars. James was awesome and was up front with us even his manager. I would recommend this family owned bussiness to anyone. We even got a better vehicle than the one we first intended to get. Thanks! More

Let me start off to say that I am completely satisfied and happy with the purchase of my new Nissan Sentra! Anyone that has ever purchased a automobile knows the games that dealerships play, well NOT at and happy with the purchase of my new Nissan Sentra! Anyone that has ever purchased a automobile knows the games that dealerships play, well NOT at Coulter Nissan! I have purchased from Coulter when it was in Glendale and was Performance Dodge and was Always very happy with the professional , easy sell,with no pressure , and always the best deal up front ! Well I purchase a new Nissan Sentra today and traded in another vehicle in the deal and once again the whole purchase was so relaxing and easy. No hard sell they gave me a fair trade in allowance 1st offer , the sale price was great and never changed in the deal . Roger Clark was truly great to deal with , soft sell with all the info I required to make the purchase. And then get thru the process and out the door quickly . So if your ever wanting to buy a Nissan or any car check out Coulter Nissan first you won't be disappointed and will make a great deal too! More

Poor communication pr lack of. Went in on a Thursday, was told my credit would be looked at and would receive a call. Waited till Saturday, was told that they just happened to be working on it and that was told my credit would be looked at and would receive a call. Waited till Saturday, was told that they just happened to be working on it and that I would recieve a call back soon. On Sunday, I called back after no call was returned. Was told that the finance person doesn't work Sundays, so this must be the first dealership in the history of car dealerships that doesn't make sales on a weekend. Now on Tuesday, I call back and ask where we are at. I'm told that finance person lost a dog and went home early, not to mention that the car I went in for was sold and I wasn't notified. Poor operation, highly advise to go in pre approved or go elsewhere. More

I would highly recommend this dealership for many reasons, but mainly because of the level of customer service they provide. I went in recently to purchase a used vehicle and this was by far the best reasons, but mainly because of the level of customer service they provide. I went in recently to purchase a used vehicle and this was by far the best experience I have ever had buying a car. Everyone from the Fleet Manager to the salesman to the Finance Director treated me with the utmost respect and really listened to my needs. The next time I want to purchase a vehicle, I am heading straight for Coulter Nissan. More